Avaliação do newme697310

Casino Guru

Queremos que os jogadores compreendam o jogo.

há 6 mesesOriginalTradução
Play live casino as a whole is not what I'm actually concerned about, they have payed out when they said they would etc, my concern is that there is 2 more casinos associated with them ..well they are governed by the same body or have a licence at, and what my issue is is that games that i have played there and then played at another of the mentioned casinos..jackpot casino and spinza casino is that i seem to start off where i left of on one game and when i play at spinza casino i start where i left of at that casino game which is not how it should be,even after asking support if they run on the same server as that casino they said they have no affiliate with that casino but that's not true as i left a certain game on that level or amount only to go to another casino and start off with that same level and total and that is only proof to me that they are running on the same server under different management or the same but clearly there is not transparency there and it cannot be just coincidence so i would advise players to look at this carefully as player do diversify between casinos but these 3 casinos in my opinion seem to be linked sever wise and this is not just from 1game i have tested this on numerous games an its very obvious to me what's going on. Even certain games that's been taken off has also been taken of from the other two casinos so that in itself says a lot
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  • pay-outs is 100% as they say
há um anoOriginalTradução
ive made a deposit over 1 month ago,even after sending them proof of payement from the bank statements from the bank even ref nr from my bank showing them the deposit went into their account i still have not recieved my deposit back,when asking them to check their bank records they tell me they cant do this and i have proof of this conversation,all they promise on their website fair and transparent is lies and they do nothing to assist a customer all of the cost of tel calls to the bank,statements etc i had to incur and still my deposit havent been returned to me.Dont depsit money into this Casino they cannot be trusted.
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  • No Customer Service Satisfaction
  • Live chat agents passing the buck
  • No Help to resolve issues
  • Unreliable site information
1Red Casino
há um ano
Dear newme697310,

We sincerely regret the inconvenience you experienced, and we want to express our gratitude for your patience throughout this process. Rest assured, we put forth every effort to address your situation, and we are pleased to inform you that it has now been successfully resolved.

We understand that obtaining the bank statement required an investment of your time and resources, and for that, we extend our deepest apologies.
We also want to thank you for the insights gained from your experience. Your input has been instrumental in our investigation and will contribute to enhancing our services.

Once again, thank you for sharing your feedback and for being a part of our community. We value your presence and look forward to providing you with an even better gaming experience in the future.

Best Regards,
1Red Team
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