bCasino - O jogador não consegue jogar seu Free Spin.

I've been scammed twice. The first time, they made me deposit money to make a withdrawal, and I was never able to withdraw. Now, when I was playing TNT Bonanza, they closed the game as soon as I got a free spin and all I receive are server denial messages. They never respond to emails - don't play this trash.

Duas vezes fui roubado, primeia vez, fizeram eu realizar um depósito para poder sacar, nunca conseguir esse saque, e agora quando estava jogando o tnt bonanza, quando deu o free spin eles fecharam o jogo e só dá recusado pelo servidor, eles não respondem os e-mail, não joguem esse lixo

Dear ricardo18021989,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with supporting evidence to petronela.k@casino.guru? Have you tried any other device to access this specific game?

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Dear ricardo18021989,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.