Beem Casino - A retirada do jogador não foi processada.

Hello, I have to contact you again 🙁

now it's about beem:

have on 31.5. a payout of 500€ requested all my documents uploaded on the site

I still don't have this payout and if I ask I'm ignored or put off (just didn't answer in the chat yesterday)

I have on 13.6. I requested a payout of another €100, which is already on my account

Hallo muss mich mal wieder an euch wenden 🙁 

nun gehts um beem:

habe am 31.5. eine Auszahlung in höhe von 500€ beantragt alle meine dokumente auf der seite hochgeladen 

diese auszahlung hab ich immer noch nicht und wenn ich frage ignoriert man mich oder vertöstet mich (gestern im chat einfach nicht mehr geantwortet)

ich habe am 13.6. eine Auszahlung beantragt weitere 100€ diese ist schon auf meinem konto

Dear kade91,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you received any confirmation regarding successful KYC verification? Have you accumulated these winnings with or without an active bonus?

Do I understand correctly that you have received the withdrawal that you requested on June 13?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi

KYC I have already submitted everything that was requested in April and have not yet processed it 🙁

all winnings were achieved without a bonus

yes exactly a later payment from 13.6. I did not receive the May (30.5.)

regards

Hallo

KYC hab ich alles was gefordert wurde schon im April eingereicht bislang noch nicht bearbeitet 🙁

alle Gewinne wurden ohne Bonus erreicht

ja genau eine spätere Auszahlung vom 13.6. habe ich erhalten die vom Mai nicht (30.5.)

grüsse

Thank you for your reply, kade91. Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed?

Also, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.

Hello this morning it still said pending

I will send you the chat via mail now

Hallo heute morgen stand da noch pending

ich sende dir den chat via mail jetzt

Hello did you get the email?

Hallo hast du die Mail bekommen?

Thank you very much kade91 for your cooperation. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi

thank you for your trouble

Hi

danke dir für deine mühe

Hello kade91,

I will assist you with the complaint from now on. I would like to ask the representatives of Beem Casino to join the conversation in order to help us resolve the issue.

Beem Casino,

could you provide an explanation of why the withdrawal is delayed? When can kade91 expect the withdrawal to be processed?

It's a pity that so far there has simply been no answer from beem because of €500, it's just ridiculous people from beem

Schade das bislang einfach keine Antwort von beem kommt wegen 500€ es ist einfach lächerlich leute von beem

hello tomas

Unfortunately, not even one answers my mails anymore

I also cc'd you in the mails, I think you've already seen that

hallo tomas

leider antwortet nicht mal mehr einer auf meine mails

ich habe dich auch in den mails in cc gesetzt denke das hast du schon gesehen

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hello Tomas,

can you comment on this in the mails?

I've been talking to a wall for 60! Emails were unsuccessful, they are taking a long time, since today I no longer have access to my account!

Hallo Tomas,

kannst du dich irgendwie in den Mails dazu äußern?

Ich rede gegen eine Wand seit 60! Emails kein erfolg, sie ziehen es in die Länge, seit heute habe ich auch keinen Zugriff mehr auf meinen account!

Hello,

the main issue about the withdrawal of 500€ from 30.5. wasn't addressed by the casino yet, here nor in the email exchange. Unfortunately, If the casino doesn't comment on this we will have no other option but close the complaint as unresolved.

Well, almost 100 emails have been written where they first say it's done, then I'm supposed to give my data again, up to they had a system update

well paid tuition

never again

Naja es sind fast 100 Mail geschrieben wo sie zuerst sagen es sei erledigt dann ich soll nochmals meine daten geben bis hin zu sie hatten ein systemupdate

naja Lehrgeld gezahlt

nie wieder

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear kade91,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.