Como descobri, o cassino foi fechado com esse nome devido a fraude! Supostamente, como diz a equipe de suporte, toda a equipe foi renovada, o que não acredito, mas não importa. Fui chamado pelo suporte de um número de Londres; aceitei a oferta deles e depositei, acho, € 25, e recebi um bônus. Depois de cerca de 3 horas, perguntei quanto mais eu tinha que apostar, e eles me disseram € 3.053. Sem problemas, eu disse, mas de alguma forma parecia estranho para mim. Então, cerca de 6 ou 7 horas depois, perguntei novamente porque minha sorte estava ótima, e eu estava apostando mais de € 1 por algumas horas. O agente de suporte, Gregory, me disse que eu ainda precisava apostar € 3.053 após 10 horas de jogo. Naturalmente, fiquei furioso. Eu disse a ele que isso não poderia estar certo e deixei claro que estava jogando por mais de 10 horas. As respostas de Gregory se tornaram menos frequentes, com respostas chegando a cada 1 a 2 horas. Então, cansei de esperar e escrevi para ele, perguntando o que estava acontecendo, mas não obtive resposta. Então perguntei se eu poderia continuar jogando enquanto eles verificavam. Ele respondeu exatamente como antes, depois de 2 horas e 30 minutos, dizendo: "Não, não continue jogando". Mas a essa altura, minha janela de bate-papo já estava fechada sem que eu percebesse. Respondi que definitivamente terminaria o requisito de aposta, estimando que havia apostado € 5.009, e escrevi para o departamento financeiro. Eles responderam imediatamente, dizendo: "Precisamos que sua conta seja verificada pela equipe técnica". Eu concordei, mas eles mencionaram que um colega havia me instruído a não continuar jogando, o que eu tinha feito de qualquer maneira. É aqui que a fraude começa. Enviei meus documentos duas vezes, por bate-papo e e-mail. Isso foi em 15.09.2024 e, desde então, não recebi nenhuma resposta. Em um ponto, fingi ser outra pessoa, e eles entraram no bate-papo com meu nome, mas não de outra forma. Perguntei se eles estavam tentando me enganar e por que a calculadora de apostas não estava sendo consertada. Eles disseram que minha conta ainda está sob análise - quase 3 semanas sem progresso - e o status da minha conta continua definido como fraude sem nenhuma comunicação posterior.
As I found out, the casino was closed under this name due to fraud! Supposedly, as the support team says, the entire crew has been renewed, which I don't believe, but it doesn't matter. I was called by support from a London number; I accepted their offer and deposited, I think, €25, and received a bonus. After about 3 hours, I asked how much more I had to wager, and they told me €3053. No problem, I said, but somehow it seemed odd to me. Then, about 6 or 7 hours later, I asked again because my luck was going great, and I was betting over €1 for some hours. The support agent, Gregory, told me I still needed to wager €3053 after 10 hours of playing. Naturally, I was furious. I told him that couldn't be right and made it clear that I had been playing for over 10 hours. Gregory's responses became less frequent, with replies coming every 1 to 2 hours. So, I got tired of waiting and wrote to him, asking what was going on, but received no response. I then asked if I could keep playing while they checked it out. He replied exactly as he did before, after 2 hours and 30 minutes, saying, "No, do not continue playing." But by then, my chat window was already closed without me noticing. I responded that I would definitely finish the wagering requirement, estimating that I had wagered €5009, and wrote to the finance department. They responded immediately, saying, "We need to have your account checked by the technical team." I agreed, but they mentioned that a colleague had instructed me not to continue playing, which I had done anyway. This is where the fraud starts. I sent my documents twice, via chat and email. That was on 15.09.2024, and since then, I haven't received a response. At one point, I pretended to be someone else, and they entered the chat with my name but not otherwise. I asked if they were trying to cheat me and why the wagering calculator wasn't being fixed. They said my account is still under review - almost 3 weeks with no progress - and my account status remains set to fraud without any further communication.
Wie ich erfahren habe ist es unter diesem Namen geschlossen worden , wegen Betrug ! Angeblich wie das Support Team sagt ist die komplette Besatzung erneuert , was ich nicht glaube , ist auch egal . Ich bin vom Support angerufen worden aus Londoner Nr ich habe das Angebot angenommen und eingezahlt , denke 25€ und habe den Bonus dazu bekommen . Nach ungefähr 3 Stunden habe ich nachgefragt , wieviel ich noch umsetzen muss und bekam die Antwort , 3053 € kein Problem habe ich gesagt aber irgend wie kam mir das komisch vor . Dann nach ungefähr 6 oder 7 Stunden später fragte ich erneut nach , weil mein Glück super lief und ich auch über 1€ gespielt habe einige Stunden , der Support Agent Gregory sagte mir ich habe noch , nach 10 Stunden 3053€ Umsatz noch umzusetzen . Ich bin natürlich an die Decke vor Wut , ich sagte ihm das es nicht sein kann und habe ihm deutlich gemacht , dass ich schon über 10stunden spiele . Gregory antwortet aber mittlerweile nicht gewöhnlich sondern immer nach 1bis 2 Stunden . So und ich hatte die Nase voll vom warten und schrieb ihm , was Sache ist wie zuvor kam keine Antwort , daraufhin schrieb ich , kann ich denn weiterspielen solange sie es prüfen , ich sage es ihnen genau wie es war er antwortet mir darauf nach 2stunden und 30 Minuten mit nein nicht weiterspielen aber mein chatfenster ist mittlerweile geschlossen wie ich zufällig gesehen habe . Ich antwortete das ich auf jeden Fall den Umsatz fertig haben muss , ich habe bestimmt 5009€ umgesetzt und habe die financeabteilung angeschrieben und es kam sofort eine Antwort . Wir müssen ihr Konto prüfenlassen von der Technik ok sagte ich aber der Kollege hat ihnen geschrieben dass sie nicht weiterspielen sollen , was sie aber getan haben . Jetzt fängt der Betrug an ich sendete meine Unterlagen per Chat per Mail also doppelt das war der 15.09. 2024 seit dem habe ich keine Antwort außer einmal habe ich mich für einen anderen ausgegeben da gingen sie ins Chat mit meinem Namen aber nicht . Ich habe gefragt wollen sie mich betrügen und warum wird der wettrechner nicht repariert , die sagten mir das mein Account immer noch in Prüfung ist fasst 3wochen nichts getan mein Account steht immer noch wie am Anfang auf Betrugs Einstellung keine Reaktion von keinem
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