BET90 Casino - A retirada do jogador foi adiada.

Hi, i asked for a withdrawel. 17.07. Almost two months ago. And have still not recieved my withdrawal. My Kyc is verified and all my documents ar approved. Ive talked with customer support and they give me the same copy and paste answer every week. Telling me that i will recieve it by the next week. The first tim they said that was 4 weeks ago

Dear jollysquid03,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, thank you for the response. I have made succesfull withdrawals befor, but not with bet90. The withdrawal was marked as pending for the first month, but now it doesnt show, as bet90 told me it has been so long, so its not longer visible. I have accumulated the winnings, yes.

Thanks again

-Johannes

Thank you very much for your reply, jollysquid03. Before proceeding with this complaint, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Im sorry, but almost all of my communication has been through my phone, and i dont know how to find previous chats with bet90 there. But is it even relevant? Ive still waited for over 6 weeks on my withdrawal. I have 1 photo of the chat thats from 31.08 where they told me it would probably be done by the end of the week, which is what ive been told every week for a month now.

Thank you very much jollysquid03 for your cooperation. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello jollysquid03,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite BET90 Casino to join the conversation and participate in the resolution of this complaint.

Dear BET90 Casino,

Can you please provide an update on the status of the player's withdrawal?

Kind regards,

Tomas

Hi, please note that this players withdrawal is in pending but it will take some to process, due to technical issues. However, we have given the player an alternative method he can use, where we don´t experience the issues and can pay him immediately. Please advise him to check the communication with the person who contacted him about this. It is not our aim to let him wait any longer, thus the alternative method we offered 🙂 /Franzi

Dear jollysquid03,

Could you please confirm if you have been contacted by the casino's representative offering you an alternative payment method? Is that method suitable for you?

Thank you in advance for updating us with this information.

Kind regards,

Tomas

I was told to try mifinity, but with no luck. Ive talke with both of them, but they have not been able to help me as of yet

Hello jollysquid03,

Could you please update us on your current situation? Have you managed to receive the payment through MiFinity?

Thank you for providing the information.

Kind regards,

Tomas

Yes, it has now been solved. Thank you!

Dear jollysquid03,

I am really glad to hear that! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Tomas