BetAmo Casino - Retirada cancelada.

Hello I have a problem with the payment, it is canceled even though I have uploaded my documents such as ID, bank statement, etc. and everything has been released and my payment is still canceled .. Why ??

Hallo ich habe ein Problem mit der Auszahlung ständig wird es storniert obwohl ich meine Dokumente wie Ausweis, Kontoauszug usw hochgeladen habe und es wurde alles freigegeben und trotzdem wird meine Auszahlung storniert.. Warum?? 

Hello Dana.

Thank you very much for submitting your complaint. We highly appreciate you bringing this issue to our attention.  Have you received any explanation from the casino? 

Have you checked your email spam folder? The casino may have sent you an e-mail specifying the problem and e-mails from casinos sometimes end up in spam.

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.