Betano Casino BR - O jogador solicita a devolução do dinheiro devido a questões de jogo responsável.

The casino allowed someone with an addiction problem, who shares the same residential address, to continue gambling. Despite knowing the vulnerability, the casino refused to return the money. I didn't gamble; I had no choice as the person was sick and in need of help! Why didn't the site prevent another account from being opened?

I tried to file a complaint on the Betano website, and they even offered me a bonus as a bribe. Now I ask you: when it comes to responsible gambling, what is the intention of Betano offering me a bonus when I was already going through the worst phase of my life? What more did this Betano site want to take from me?

Please help me get my money back! It was earned through much struggle and suffering. I have daughters and a family to care for, including a 2-year-old baby who needs diapers, food, and medicine! The site took all my money without providing any support. I had no choice; please help me.

O cassino deixou outra pessoa com problemas de vício cujo onde o endereço de residência é o mesmo, e mesmo sabendo da vulnerabilidade, o cassino se negar a devolver o dinheiro, eu não apostei eu não tive escolha, pois se a pessoa estava doente precisando de ajuda! Qual o motivo do site não impedir outra conta sendo aberta?

Eu fui registrar uma reclamação no site Betano e eles ainda me ofereceu um bônus como tentativa de suborno, agora eu te pergunto, quanto ao jogo responsável, qual intenção do cassino Betano oferecer um bônus se eu já estava passando a pior fase da minha vida, e esse site Betano queria me tirar mais o que?

Por favor me ajudem na devolução do meu dinheiro! Que foi ganhando com muito custo sofrido tenho filhas e família pra cuidar tenho bebê de 2 anos de idade precisando de frauda alimentos e remédios! O site tomou todo o meu dinheiro sem me dar qualquer amparo eu não tive escolha por favor me ajudem

Dear Luhr,

Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will definitely need more information. Could you please clarify who is this "someone"? Who has a gambling addiction and how does this situation influence you?

I will be waiting for your reply patiently.

Best regards,

Kristina

My husband!

Influence on the party who lost all my money without me knowing, but the Betano bookmaker already knew that there was an addict vulnerable to gambling at the same address, where they also cannot have two accounts at the same address, as stated in their terms and conditions, and I went to complain and Betano offered me a bonus even though I said I was having basic needs!

Where does the responsibility of the Betano bookmaker apply?

I just need my money back, because the Betano website is wrong, and they even offered me a bonus in an attempt to bribe me to keep quiet in the face of the aforementioned facts

Meu marido!

Influência na parte que perdeu todo o meu dinheiro sem eu saber, só que a casa de apostas Betano já sabia que havia um viciado vulnerável ao jogo no mesmo endereço, onde também não pode ter duas contas no mesmo endereço, como consta no seus termos e condições, e eu fui reclamar a Betano me ofereceu um bônus mesmo eu dizendo que estava passando necessidades básicas!

Onde se aplica a responsabilidade da casa de aposta Betano?

Só preciso do meu dinheiro de volta, pois o site Betano é errado, e ainda me ofereceu um bônus na tentativa de suborno de me calar diante dos fatos supracitados

Thank you for your reply, Luhr. While I understand your frustration and this situation is really unfortunate, we are in a position to request refunds in cases like this. We don't think that your complaint is unjustified, but this is our company policy, as you are not the one who created an account at this casino or used the funds.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.