BetComets Casino - Conta do jogador bloqueada após verificação de identidade bem-sucedida.

I deposited like 27$ in there casino and wagered like 100+$ and when i was going to withdraw they asked for ID verification and i did it too and it was also accepted by the support i am attaching a screenshot which is showing they accepted it. After the acception i withdraw my funds but after sometime they blocked my account saying that i am using VPN and multiple accounts on it. Who uses VPN on gamble site. No one. They just scammed me and stolen my money. And my account is also blocked so i cant log-in into it to contact support. My last hope is casino guru to get my money back to me

Hello yeibhaj,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetComets Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when did you register into the casino? When did your account got verified? Did you use any kind of bonus in the casino? When was the last time you spoke to the casino and what was it about? Did they provide any evidence of VPN usage or account multiplicity.

Looking forward to your answer.

Regards,

Nick

1. I regitered on 17 december 2023

2. My verification was also approved on 17 december 2023

3. I didnot used any bonus on betcomets site

4. I spoked to the customer support last time on 17 december 2023 and i spoked about random FAQ on site because i was new at that time

5. They didnot given me any evidence of any VPN usage or using multiple accounts on site and after that they blocked my account without any reply to me.

can u help me to recover back my money as I was banned for no reason .

-THANK YOU

Thank you yeibhaj for all the information provided. I will now forward your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello there,

Thank you yeibhaj for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask BetComets Casino for their help in resolving this complaint. We would like to know why is the player's account blocked and what can we do to help resolve this issue.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear yeibhaj, I was in contact with a casino affiliate, and according to the information provided you have withdrawn your winnings. There are also discrepancies in the data used for verification so I believe the steps the casino has taken are justified. Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.