Betonic Casino - O levantamento dos prémios dos jogadores está atrasado.

I've been playing at this casino for a few days now, and after several deposits played and lost, I managed to make a satisfying withdrawal with my last deposit. However, everything is still on hold, even though my account has been verified for quite some time now. I asked their support chat about the withdrawal times, but they couldn't provide me with an answer. They just told me that I have to wait.

Ho giocato su questo casinó per qualche giorno, dopo vari depositi giocati e persi sono riuscito con l'ultimo deposito ad effettuare un prelievo soddisfacente, ma il tutto è fermo anche se il mio account è stato verificato da un bel pò. Ho chiesto nella loro chat di assistenza quali fossero i tempi per il prelievo e non mi sanno rispondere, mi dicono solo che devo aspettare.

Dear santonastasofabio,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello, I would like to inform you that the withdrawal has taken place and has been credited to my bank account. Thanks to the casinoguru staff for their availability. Good day

Salve, vorrei informarvi che il prelievo è avvenuto ed è stato accreditato sul mio conto bancario. Grazie allo staff di casinóguru per la disponibilità. Buona giornata

Dear santonastasofabio,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru