Betsson Casino - O jogador ainda não recebeu os seus prémios.

Goodnight!

Very nice to have this site to inform and help us.

I play mainly in 2 Casinos. Mr.Bet and Betsson. I admired Betsson for the speed of receipts, fast even on weekends.

It so happens that I've been trying to withdraw 16K since last Sunday (09/18).

But they always reject. I made 3 attempts, the last being the lowest value.

I got in touch through the Casino chat, I made an email but so far no response. An attendant says it's relative to my Pix limit.

I know that to receive, there is no limit.

Are there any rules I don't know about?

Boa noite!

Muito bacana ter este site para nos informar e auxiliar.

Jogo principalmente em 2 Cassinos. Mr.Bet e Betsson. Admirava o Betsson pela rapidez nos recebimentos, rápidos inclusive finais de semana.

Ocorre que, tento efetuar saque no valor de 16K desde domingo passado (dia 18/09).

Porém sempre rejeitam. Fiz 3 tentativas, sendo último de menor valor.

Entrei em contato pelo chat do Cassino, Fiz e-mail porem até o momento sem resposta. Um atendente diz que é relativo ao meu limite Pix.

Eu sei que para receber, não há limite.

Há alguma regra que eu não saiba?

Dear marcooyama,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear marcooyama,

Have you received your withdrawal from the casino yet?

Good morning Kristina!

Thank you very much for your support.

No, that account has not yet responded to the withdrawal request.

There was also no response from an e-mail reply to Betsson.

At this very moment there is a withdrawal of 2,000 BRL pending since yesterday (01/10). I did a lower value test.

Not yet resolved.

Thanks again for the support.

Boa dia Kristina!

Muito obrigado pelo apoio.

Não, a referida conta ainda não atendeu o pedido de saque.

Tampouco houve retorno de resposta feita por e-mail para a Betsson.

Neste exato momento ha saque de 2.000 BRL pendente desde ontem (01/10). Fiz um teste de menor valor.

Ainda não solucionado.

Obrigado novamente pelo apoio.

Hello Kristina!

Just letting you know:

The value has been received!!!!😉😉🤗🤗

It was credited today by Pix!

Thank you very much for your support.

I will make a report. It's a theory, but even Betsson herself couldn't answer.

We know that every Casino has weekly or monthly limits on withdrawals.

I am a player of several Casinos. I obtained gains in another Casino, and in the month of September I removed quite expressive values.

We know that there are payment "intermediaries", in this case here in Brazil (companies responsible for carrying out financial transactions).

Could this limit of one Casino interfere with another? Could it be that despite different Casinos, the intermediary would be the same?

I made the request for the last withdrawal on 10/01, that is, "zero" the limit of receipt.

For this reason, the payment may have been processed.

I believe this is important information for similar cases. Despite different Casinos, the limit to receive may be the same perhaps per ID.

I hope I have contributed in some way.

Big hug and great work.

Att.

March

Olá Kristina!

Apenas informando:

O valor foi recebido!!!!😉😉🤗🤗

Foi creditado hoje a pouco por Pix!

Agradeço muito pelo apoio de vocês.

Irei fazer um relato. É uma teoria, mas nem a própria Betsson não soube responder.

Sabemos que cada Cassino há limites semanais ou mensais para saques.

Sou jogador de vários Cassinos. Obtive ganhos em outro Cassino, e no mês de setembro retirei valores um tanto expressivos.

Sabemos que há "intermediadores" de pagamentos, no caso aqui no Brasil (empresas responsáveis em fazer as transações financeiras).

Pode ser que este limite de um Cassino pode interferir outro? Pode ser que apesar de Cassinos diferentes, o intermediador seria o mesmo?

Fiz o pedido do último saque dia 01/10, ou seja "zerou" o limite de recebimento.

Por este motivo talvez foi processada o pagamento.

Creio ser uma informação importante para casos semelhantes. Apesar de Cassinos diferentes, o limite para receber pode ser o mesmo talvez por ID.

Espero ter contribuído de alguma forma.

Grande abraço e ótimo trabalho.

Att.

Marco

Awesome news, marcooyama. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.