BetWarrior Casino - O jogador acredita que o seu pagamento foi atrasado.

I requested a withdrawal of 481.03 BRL on 18/07/2023. On the same day, I sent documents for account verification. The withdrawal processing time was supposed to be 72 hours. Today, on 24/07/2023, more than 160 hours after my request, my withdrawal hasn't even been processed. And my documents are still under review. I suspect they haven't completed the document review just to delay the withdrawal. This betting company, BetWarrior, raises many doubts and suspicions. I'm beginning to suspect that this betting company might be a scam. After all, there are hundreds and hundreds of complaints about withdrawals.

Fiz uma solicitação de saque no valor de 481,03 BRL no dia 18/07/2023. No mesmo dia enviei documentos para verificação de conta. O prazo para processamento do saque era de 72 horas. Hoje dia 24/07/2023, mais de 160 horas após minha solicitação, meu saque sequer foi processado. E meus documentos continuam em análise. Acredito que eles não concluíram a análise de documentos para reter o saque. Essa casa de apostas BetWarrior levanta muitas dúvidas e suspeitas. Estou suspeitando que essa casa de apostas seja uma fraude. Pois, existem centenas e centenas de reclamações a respeito de saques.

Dear rapobp,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Good morning,

The bookmaker just paid me the withdrawal. Can you close the case, please.

Bom dia,

A casa de apostas acabou de me pagar o saque. Podem encerrar o caso, por favor.

Dear rapobp,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru