BiamoBet Casino - A retirada do jogador foi adiada.

I haven't received my money for more than a week.

I have verified my account as requested, my first withdrawals have also been paid out.

For about a week and a half, the payout hasn't worked properly or not at all anymore.

When I ask when my money will finally be paid out, Biamobet keeps asking for dubious and harassing additional verifications, even though the previous verifications have not even been viewed.

Because these are not viewed, you always have an excuse why the money is not paid out.

I get no answer at all from customer service via support@biamo.bet and on the live chat you are only lied to!

Christopher G***

Ich bekomme seit mehr als einer Woche mein Geld nicht ausbezahlt.

Ich habe meine Konto wie verlangt verifiziert, meine ersten Auszahlungen wurden auch ausbezahlt.

Seit ca. eineinhalb Wochen funktioniert das Auszahlen nicht mehr richtig beziehungsweise jetzt gar nicht mehr.

Wenn ich nachfrage, wann mein Geld endlich ausbezahlt wird, verlangt Biamobet immer wieder unseriöse und schikanöse Zusatzverifizierungen, obwohl die vorherigen Verifizierungen nicht einmal angesehen wurden.

Dadurch dass diese nicht angesehen werden, haben sie immer eine Ausrede warum das Geld nicht ausbezahlt wird.

Vom Kundendienst via support@biamo.bet bekomme ich überhaupt keine Antwort und am Livechat wird man nur belogen!

Christoph G***

Dear Ch8,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed, so it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Before we move forward with the complaint, could you please clarify when exactly you requested this withdrawal?

Looking forward to hearing from you.

Best regards,

Kristina

What do you mean by the question when I requested the revocation!?

Was meinen Sie mit der Frage, wann ich den Widerruf beantragt habe!?

I apologize, but I am not sure I understand your question. I only asked you to let me know the exact date you sent your withdrawal request.

I applied for payment on 04/04/2022!!!

Haven't received any money yet!

Ich habe die Auszahlung am 04.04.2022 beantragt!!!

Bis heute kein Geld bekommen!

Could you please advise whether you accumulated your winnings with or without an active bonus? Also, what payment method to withdraw your winnings have you opted for? Was it the same one you used before? When did you receive your last withdrawal?

I made my winnings with no bonus, paid out using Skrill. Previously, I also paid out with Skrill.

My last payout was on April 4th, 2022, it was the 2nd installment of a payment where I received the 1st installment a few days earlier.

Ich habe meine Gewinne ohne Bonus gemacht, die Auszahlung hab mit Skrill gemacht. Zuvor hab ich auch mit Skrill ausbezahlt.

Meine letzte Auszahlung war am 04.04.2022, es war die 2. Rate einer Zahlung bei der ich die 1. Rate ein paar Tage vorher bekommen habe.

What about biamobet!?! Did you get an answer from the casino yet?

Was ist mit biamobet!?! Haben sie schon eine Antwort vom Casino bekommen

Thank you very much ktm79 for your cooperation so far. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello ktm79,

I looked at your complaint and will do my best to help you. I would like to invite BiamoBet Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Greetings, Viliam

The player is currently being verified, our security department had questions about the player's documents and photo.

We will try to give the player an update on his verification status shortly.

Regards,

BiamoBet team

The excuses from biamobet are absolute nonsense!!

At the beginning I made the requested documents available to biamobet.

Passport photo

An invoice as proof of address

Screenshot of my Skrill account

Selfi of me with passport

These were verified and my first withdrawals were approved and processed without any problems.

Then I had a run at sports betting and about 4000 euros on my account and suddenly the problems started!!!

18 days ago I suddenly had to submit a selfie with passport and dashboard from biamo (was not verified until today!!!!)

Then they wanted the passport not only as a photo but also as a scan (it was never verified!!), although these were never looked at, they then also wanted another ID card, I then also uploaded photos of my driver's license.

Then a few days later they said they need a photo of my passport!?!?!!?!??!

Absolutely ILLEGAL and ridiculous and fraudulent!!!!

Die Ausreden von biamobet sind ein absoluter Schwachsinn!!

Ich habe biamobet am Anfang die gewünschten Unterlagen zur Verfügung gestellt.

Foto vom Reisepass

Eine Rechnung als Adressnachweis

Screenshot meines Skrill Konto

Selfi von mir mit Reisepass

Diese wurden verifiziert und meine ersten Auszahlungen wurden ohne Probleme genehmigt und durchgeführt.

Dann hatte ich einen Lauf beim Sportwetten und dadurch ca. 4000 Euro auf meinem Account und plötzlich begannen die Probleme!!!

Vor 18 Tagen musste ich plötzlich ein Selfi mit Reisepass und Dashboard von biamo nachreichen (wurde bis heute nicht verifiziert!!!!)

Dann wollten sie den Reisepass nicht nur als Foto sondern auch als Scan (wurde nie verifiziert!!), obwohl diese nie angesehen wurden wollten sie dann auch noch einen anderen Ausweis, ich hab dann auch Fotos meines Führerschein hochgeladen.

Ein paar Tage später sagten sie dann dass sie ein Foto von meinem Reisepass brauchen!?!?!!?!??!

Absolut UNSERIÖS und lächerlich und betrügerisch!!!!

This screenshot is from April 12th, 2022!!! It may take 1-2 days(ridiculous)

Dieser Screenshot ist vom 12.04.2022!!! Es kann 1-2 Tage dauern(lächerlich)

Nothing happens for 9 days and then they probably need another ridiculous photo and delay the payout for another few weeks.

Can't you blacklist this rogue casino so others don't fall for this scam!?!?!?

Seite 9 Tagen passiert nichts und dann brauchen sie wahrscheinlich noch ein lächerliches Foto und zögern dadurch die Auszahlung um weitere Wochen hinaus.

Können Sie dieses betrügerische Casino nicht auf die schwarze Liste setzen, damit andere nicht auf diesen Betrug reinfallen!?!?!?

Dear Valued player,

We have checked with our player verification department. Your profile is fully verified. 

We will try to resolve your payout as soon as possible. We hope very much that by 25.04.2022 the payment will be done.

Once again we apologize for any inconvenience caused by the long verification periods, but this is necessary to ensure the integrity of the players.

Regards,

BiamoBet team

Dear ktm79,

let me know when you'll receive your winnings, please.

Thank you for your support, I finally received the money today

Danke für ihre Unterstützung, ich habe heute das Geld endlich erhalten

Dear ktm79,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru

We’ve reopened this complaint as per the player’s request.

Additional comment from the player:

"I have now applied for a payout again and suddenly biamobet has to check my documents again"

Dear Casino,

why did you request documents again, please?

I submitted an invoice to biamo just 2 months ago to confirm my residential address and it was verified!?!?!

Ich hab erst vor 2 Monaten eine Rechnung zu Bestätigung meiner Wohnadresse bei biamo eingereicht und sie wurde verifiziert!?!?!

Today I submitted another current invoice

Heute hab ich wieder eine aktuelle Rechnung eingereicht

Dear Casinoguru,

Due to the fact that our security department has received information about suspected betting from a player (specifically betting in our database does not come from the same person in whose name the account is registered)

Regarding this situation, we further verify the player to make sure the integrity of the bets.

Unfortunately, if the player is not satisfied with the timing and procedures for KYC, we can not help him, these are our requirements and the casino will unconditionally comply with them.

These kinds of documents are not checked immediately and take time to review. 

At the moment we have received information from the security department that the documents are in order. 

We will attempt to pay out the player's money by the end of this week.

If a player has any questions regarding his payout, we expect his appeal to us by e-mail - support@biamo.bet or via LiveChat on our website. 

Regards,

BiamoBet Team

Dear ktm79,

I'll now close the complaint because the subject of this complaint was resolved. If you'll be not satisfied with Casino's procedure you can submit a new complaint and we'll look at the problem with the verification.