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Hello, what is happening with this site, why is it taking so long to withdraw? I made the withdrawal on the 13th and today we are on the 18th and nothing. This is a mockery of the customer!! I would like you to send me the site's data so I can file a complaint for fraud!! In the terms and conditions it is clearly specified that the withdrawal is processed in a maximum of 3 days.

Dear Andreidinamo,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Okay, I'll wait, my account is completely verified twice!! If it's not resolved within 14 days, what steps can I take??

Bine mai aștept contul meu este verificat complet de doua ori chear!! Daca nu se rezolva în 14 zile ce pași pot urma??

Today is the 19th and still nothing, same answers from helpdisc

Astăzi este 19 și tot nimic aceleași răspunsuri de la helpdisc

Dear Andreidinamo,

Based on the information you provided here https://casino.guru/bm-bet-casino-player-s-winnings-haven-t-been-received

you confirmed your first withdrawal was processed.

Could you please advise whether you requested other withdrawals?

What amount have you managed to withdraw already and how much is left for you to withdraw from the casino?

Please let me know.

Yes, I still have 3 to do.

Da mai am de făcut 3

Yes, I still have 3 withdrawals to make.

Da mai am de făcut 3 retrageri

Could you please share screenshots with the amounts left to withdraw visible?

Thanks in advance for your reply.