Book of Bet Casino - O jogador não consegue sacar os ganhos devido a atrasos.

Verification process either extremely slow or not completed deliberately.

Unable to withdraw winnings due to verification never getting past "pending".

Customer service is completely unresponsive and all attempts to contact them have failed.

CONCLUSION : THIS CASINO APPEARS TO BE A SCAM WHERE GAMERS ARE UNABLE TO WITHDRAW ANY FUNDS. THERE IS NO CUSTOMER SERVICE WHICH MAKES THIS CASINO A HUGE RISK. USE OF WWW.BOOKOFBET.COM IS NOT ADVISED AS THE CASINO IS NOT LEGIT.

Dear Timeri,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal and verification problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please list which documents you have already provided and when exactly did you send the last one?
• Have you provided all the required documents as soon as possible and in the correct format?
• Did you achieve your current balance with the help of a bonus? 
• Could you please share with me your attempts at communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I sent them my government issued ID Card ( with D.O.B and hologram. I also sent my National Insurance Card with my personal identification number and address. It's never been confirmed about the bonus etc, but there was glitches with a bonus not getting redeemed. I should still be able to at least see the Withdraw Funds menu, but the way is blocked via verification. I've issued all the ID they required instead of one I supplied all three options. So my side is covered, they simply will not complete verification and they are unresponsive.

Dear Timeri,

Could you please share with me your communication with the casino where you attempted to resolve the issue and screenshots of what it looks like when you attempt to withdraw your winnings? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I sent you mails with a ton of evidence you've not responded though. The casino had a gaming licence yesterday but none today and they moved 500 miles from Belize to Costa Rico overnight. You need to stop others using the casino, it's dangerous, deceptive and fraudulent. I found the information easily enough, I'm sure you can too ?

Why don't you do anything, more people can be cheated, but you don't do anything at all. Come on. And Tomas, answer my emails, I don't trust anyone after being cheated and that you wouldn't answer me is suspicious.

Hvorfor gøre du intet, mere folk kan snydes, men i gøres ingen ting overhovedet. Kom så. Og Tomas, svar mine mails, jeg stoler på ikke nogen efter at være snydt og at du ville ikke svar mig er mistænksom.

Thank you for your patience, Timeri.

We currently have hundreds of active complaints and we strive to reply as soon as possible in the allotted time of 7 days.

I received your emails.

If possible we prefer to reply here, instead of email.

You can check the license status in our review of the casino, which will be published tomorrow if the information I have is accurate.

I'll let our data team know about the inconsistencies so they may have another look.

Please let me know more details regarding the delay you are facing so we may proceed further with the complaint.

Could you please share with me your communication with the casino where you attempted to resolve the issue and screenshots of what it looks like when you attempt to withdraw your winnings? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

There are simply very suspicious circumstances with this casino. On Tuesday 11/02/25 they were based in Belize with an office in Cyprus. The day after 12/02/25 they have suddenly changed the company name, form and location which is now in Costa Rica. One of the front figures was a man named "Ivan" who overnight this 11-12 February changed his name to "Khalid", which would express that there were problems with the casino. I checked if I had an active bonus, I do NOT, so the 212€ I won, in my life's only jackpot, is actually my return which I have 100% right to have. Still after 10 days I have received no response from their "customer service" and the documents that need to be verified are still "pending" and would most likely never be completed. They seem 1000% that they simply refuse to pay a real winner by ignoring their customer completely. And I still think it's a fraudulent casino with suspicious owners and a suspicious holding company.

Der er simpelthen meget mistænkeligt omstændigheder med det her casino. På Tirsdag d.11/02/25 de var baseret i Belize med kontor i Cyprus. Dagen efter d.12/02/25 har de ligepludselig skiftet selskabs name, form og lokation som er nu i Costa Rica. En af front figur var et mand med navnet "Ivan" som overnat denne 11-12 Februar skiftet navn til "Khalid", som ville give udtryk for de vist godt der var problemer med casino. Jeg checket hvis jeg havde et aktivt bonus, det har jeg IKKE, sa de 212€ jeg vundet, i mine livs eneste jackpot, er faktisk i tro og love mine genvist som jeg har 100% ret til at have. Stadig efter 10 dage har jeg modtaget ingen svar fra deres "kundeservice" og de dokumenter som skal verificeres er stadig "pending" og ville med højst sandsynligt blive aldrig færdigørt. De virker 1000% at de simpelthen nægter at betale en ægte vinder med at ignorere deres kunde fuldstændigt. Og jeg stadigvæk tror det er et fraudulent casino med mistænkelige ejer og mistænksom holding company.

After careful consideration, we decided to close the complaint without continuing resolution. The player's casino.guru account was banned which means the resolution of the complaint cannot continue.