Bruce Bet Casino - A retirada do jogador foi adiada devido à mudança de endereço.

Dear Sir/Madam,

I have tried to withdraw my winnings but now there's a problem because I have recently moved and have a new address. I submitted a request to update my details along with images of my ID (front/back). Now the support team is telling me that it could take up to 28 days to process the change?! How is this possible? I am on the verge of losing my mind!!!

Please help me🙁

Guten Tag,

Ich habe versucht meinen Gewinn auszuzahlen nun gibt es da Problem dass ich Umgezogen bin und eine neue Adresse habe.. Antrag zur Änderung und Bilder meiner Personalausweises (Vorder/Rückseite) wurden ebenfalls eingereicht. Nun wollen die mir von Support erzählen das es bis zu 28 Tagen dauert bis das geändert ist?! Wie kann das sein ich bin kurz vorm durch drehen!!!

Bitte helft mir🙁

Dear Timiii1893,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bruce Bet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you previously verified your old address in the casino?
• Have you achieved your winnings with the help of a bonus?
• Could you please share your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

No, I did not verify my address beforehand because I was at the registration office just the day before and forgot.

The win was not achieved with any bonus I played a little more

my payout amount is now 10,000 euros.

I wrote to live support and they said it takes up to 28 days to update the address. Is that possible?

Greetings Tim

Nein ich habe meine Adresse zuvor nicht verifiziert da ich erst einen Tag davor am Meldeamt war und es vergessen hab.

Der Gewinn wurde mit keinem Bonus erzielt ich hab noch ein bisschen gespielt

mein Auszahlungsbetrag sind jetzt 10.000 Euro.

Ich habe mit dem Live Support geschrieben sie meinten es dauert bis zu 28 Tage um die Adresse aktualisieren kann das sein?

Grüße Tim

it would be helpful for us to check your correspondence with the casino regarding the issue. Please forward any relevant communication between you and the casino that would support your case. My email is tomas@casino.guru

Dear Timiii1893,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.