Buran Casino - O pagamento do jogador foi atrasado.

Good evening!

For the past week, I have been waiting for winnings of 400 euros, which are unable to reach my account. The support team at Buran Casino assures me that my money is safe and will be deposited as soon as possible... I am hearing the same thing daily while talking to 10 different representatives, yet I am getting nowhere and see no sign of receiving my winnings.

Καλησπέρα σας!

Εδώ και μια εβδομάδα περιμένω κέρδη 400 ευρώ, τα οποία αδυνατούν να φτάσουν στον λογαριασμό μου ενώ η ομάδα υποστ΄΄΄ήριξης της buran casino με διαβεβαιώνει οτι τα χρήματα μου είναι ασφαλή και θα μπούν το συντομότερο δυνατό... το ίδιο κ΄άθε μέρα μιλώντας με 10 διαφορετικούς εκπρόσωπους την ημερα δεν β΄γάζω άκρη και δεν βλέπω να λαμβάνω τα κέρδη μου.

Dear rootuser429,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• When did you request a withdrawal from the casino? Is it still pending in your account?

Looking forward to hearing from you.

Best regards,

Tomas

1. My account has not been verified, I don't have the power to do it as on the verification tab of buran it clearly says that I don't need identification and here for a week every day I ask at least 3 times if identification is needed and the criminals always tell me no and no...
2. They tell me all kinds of lies, all related to their system and delays in their system due to many withdrawal requests. They have never told me that my account is at fault and in fact the thieves tell me that the payment provider is at fault and not buran (lies, obviously)
3. I requested a withdrawal on 4/17 and today we have 4/25 and the payment is still in the 2nd stage of processing where you find it stuck here for 8 days.

They only tell lies, they are late, they disconnect me from the chat at irrelevant times, they don't answer my questions, they write the same things over and over without any substance and help, they are criminals. The following are some of the lies of the support

1. Ο λογαριασμός μου δεν έχει επαληθευτεί, δεν έχω την δύναμη να το κάνω καθώς στο verification tab της buran λεει ξεκαθαρα οτι δεν χρειαζομαι ταυτοποιηση και εδω και μια εβδομαδα καθε μερα ρωταω 3 φορες τουλαχιστον μηπως χρειαζεται ταυτοποηση και μου λενε παντα οχι και οχι οι εγκληματιες…
2. Μου λενε παντα διαφορετικα ψεματα ολα εχουν σχεση με το συστημα τους και με καθυστερησεις στο συστημα τους λογω πολλων withdrawal requests. Δεν μου χουν πει ποτε οτι φταιει ο λογαριασμος μου και μαλιστα οι κλεφτες μου λενε οτι φταιει ο payment provider και οχι η buran (ψεματα προφανως)
3. Ζητησα αποσυρση 17/4 και σημερα εχουμε 25/4 και η πληρωμη ακομα ειναι στο 2. σταδιο του processing οπου και βρισκετε κολλημενο εδω και 8 μερες.

Λενε μονο ψεματα, αργουν, με κανουν disconnect απτο chat σε ασχετες στιγμες, δεν απαντε στην ερωτησεις μου, γραφουν τα ιδια συνεχεια χωρις καμια ουσια και βοηθεια ειναο εγκληματιες. Ακολουθουν καποια απο τα ψεματα της υποστηριξης

because I don't see any willingness from either of you to help or the fake casino to pay I'm closing the conversation because you really didn't help in anything neither the fake casino makes any effort to pay me my money so bye

επειδη δεν βλεπω καμια διαθεση ουτε απο εσας να βοηθησετε ουτε απτο καζινο να πληρωσει κλεινω την συνομιλια γιατι πραγματικα δεν βοηθατε ουτε εσεις σε τιποτα ουτε το ψευτοκαζινο κανει καπιο effort για να μου πληρωσει τα χρηματα μου οποτε αντιο

Thank you for your patience, rootuser429.

We currently have hundreds of active complaints and we strive to reply as soon as possible in the allotted time of 7 days.

If your payment isn't processed within 14 days since the initial request we'll intervene. Let’s stay positive and hope for some good news regarding your withdrawal.

If you wish to close the complaint anyway, please let me know and I'll do so without delay.