Cashalot Casino - A retirada do jogador está atrasada.

Hello, I've been playing at Cashalot. I've made a lot of deposits there and have invariably spent my money. However, last week I requested a withdrawal of €1000. After 3 days when it was still not processed, I inquired in live chat and also asked my VIP consultant about the status. The response was that the withdrawal is being processed by the Finance department, but they could not specify when it would be completed. Normally, it takes between 24 and 48 hours. Over the following days, I continued to inquire and received the same response, including the assurance that I should wait, the money will definitely come in. Yesterday, my VIP consultant mentioned that the Finance Department was experiencing problems, hence the delay. Over a week has passed now and I'm still waiting for my money.

Hallo, ich habe bei Cashalot gespielt. Habe dort auch viele Einzahlungen gemacht und das Geld immer wieder verspielt. Bis ich letzte Woche dann 1000€ zur Auszahlung beantragt habe. Als diese nach 3 Tagen immernoch nicht bearbeitet wurde habe ich dann im Livechat und auch bei meinem VIP-Berater machgefragt wie der Stand ist. Die Auszahlung wird von der Finanzabteilung bearbeitet, aber man wisse nicht wann. In der Regel dauert das zwischen 24 und 48 Stunden. Die nächsten Tage habe ich immer wieder gefragt und die selbe Antwort bekommen, inklusive der Aussage ich soll warten, das Geld kommt auf jeden Fall. Gestern meinte mein Vip Berater dann, dass die Finanzabteilung Probleme hätte und es sich deswegen verzögert. Mittlerweile ist über eine Woche vergangen und ich warte auf mein Geld.

Dear Luigii44,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Dear Luigii44,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.