Cashpot Casino - O jogador não recebeu sua vitória completa.

Well, I withdraw € 3870 the € 70 were from the VIP points that redeem them ... then I talked to a manager and told him that if he canceled the withdrawal if he could make the same bets as before changing the € 70 ... the bets were not They could overcome € 119, because he told me that I speak with finesse and could make those bets and repeated several times if he was going to have problems and told me not to worry, well, I canceled the withdrawal and I did not spend € 119 and I won 4200 € to withdraw them ... well they told me that they only paid me € 1500 ... I told them that a manager told me to make those bets I had pictures of the conversation, because nothing they ignored me and they didn't pay me .. the casino It was € 2700 for the face ... it is a scammer casino ..... again they gave me a € 50 bonus that transforms into real money and with that I won € 1112 because they only paid me € 100 ... as I can claim the money they owe me? is there any way to get paid ... someone who helps denounce them go to trial or something? Thank you

Pues yo retire 3870€ los 70€ eran de los puntos vip que los canjee.. luego hablé con un manager y le dije que si cancelaba el retiro si podía hacer las mismas apuestas que antes de cambiar los 70€... las apuestas no podían superar 119€, pues me dijo que hablo con finazas y podía hacer esas apuestas y repetí varias veces si iba a tener problemas y me dijo que no me preocupara,pues bien cancele el retiro y no me pase de los 119€ y gane 4200€ que los retire...pues bien me dijeron que solo me pagaban 1500€.. les dije que un manager me dijo hacer esas apuestas tenía fotos de la conversación, pues nada no me hicieron caso y no me pagaron.. el casino se quedó con 2700€ por la cara..es un casino estafador..... otra vez me dieron un bono de 50€ que transforme en dinero real y con eso gane 1112€ pues solo me pagaron 100€...como puedo reclamar el dinero que me deben?hay alguna manera de que me lo paguen..alguien que ayude a denunciarles ir a juicio o algo? Gracias 

Hello Juan.

Thank you for contacting us with your problem. We are sorry to hear about your issues. I see that this complaint is a little more complicated. You mentioned that you have a picture of the conversation with the manager, could you please attach the image here? In case that is it possible, could you please send us your game and bonus history?

Dear Juan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I don't have the conversations anymore, but they said that if they had them, and I can't see the history anymore, they've written me off ... and anyway when the account was open I couldn't see them. What I can do,?

Esque las conversaciones ya no las tengo pero ellos decían que si las tenían,y el historial ya no puedo verlo, me han dado de baja.. y de todas maneras cuando la cuenta estaba abierta no podía verlas . Que puedo hacer,?

Hello Juan.

We contact the casino and will try to get some answers from them. Unfortunately, without the game history, we can't investigate it so easily.

They should register me again to see if they can give me the record ... and they also gave me € 50 of a bond that transforms into real money and I won € 1100 because they called me and told me it was a lot and they only paid less 100 € .. they told me that all the casinos are like that and that is a lie because in the unique casino when they give me a bonus and I convert it into real money they pay me everything I earn .. thank you if there is luck and they pay me my money

Deberían darme de alta otra vez para haber si me pueden dar el historial... y también me regalaron 50€ de un bono que transforme en dinero real y gane 1100€ pues me llamaron y me digerían que era mucho y que sólo menos pagaban 100€..me dijeron que todos los casinos son así y eso es mentira porque en unique casino cuando me regalan un bono y transformo en dinero real me pagan todo lo que gano ..gracias haber si hay suerte y me pagan mi dinero

We would like to ask the Cashpot Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

I am sorry Juan that we didn't help you. The casino is non-responsive to us.