Casimba Casino - O jogador ainda não recebeu os seus prémios.

Hello I made a withdrawl for £40 on the 28th I then got an email regarding my low wagering with my cash balance before I made my withdrawl and got an email asked to explain why I wagered low and when I done this the withdrawl will be processed I'm still waiting now and I'm over the 48 hour time limit for withdrawl I have sent 4 emails without any response and live chat are telling me to wait longer everytime I contact then I would like the resolved and get my cash sorted please hoping to get this resolved here now. Thanks

Dear Deanp92,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello I am still waiting on this withdrawl and it does not look like I'm getting anywhere with the casino will be 7 days as of tomorrow. Keep being told to wait longer and on the website it stated withdrawls take 24-48hours.

Dear Deanp92,

Have you received your withdrawal from the casino yet?

Dear Deanp92,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.