Casino Gran Madrid Online - Jogador reclama que não ganhou nada.

but it's too much of a scam if you judge their rigged roulette they screw up your account even with the slots it doesn't return even 5% of RTP DURING 1 MONTH PLAYING AND THEN 40 ROULETTE SPINS AT 10,12 AND EVEN 20 NUMBERS AND DOESN'T TOUCH ANY IT IS VERY NOTICEABLE IN LIGHTNING ESPECIALLY THE MAGNETIC BALL DOES NOT HAVE A BALL CHANGE AND YOU ARE BANNED FROM THE CHAT AT THE MINIMUM one day throwing all the numbers does not touch multi after many throws I remove it just remove it and it comes out multi x50 hahahaha another day 10 throws putting the number 1 and it doesn't come out right, I remove the number 1 and it comes out double 2 times in a row and on top of that they laugh and make fun live hahahahaha and they disrespect you and also 10 billet bonuses to the gates of 500 euros of 180 of 300 etc.. etc.. none gave 100x all very shitty bonuses then when I have 60 euros left only that bonus if it gives profit if it pays me 83 xD of course, what bonus will it pay? Well, the last one pays a fucking shit and because they know that paying me 23 compared to the 1500 euros that they have stolen from me without winning is nothing and that I would end up losing them right away, those last 83 euros didn't last me even 2 minutes, ALL THIS ONE MONTH AGAINST THE CURRENT SESSIONS OF NOT REACHING EVEN 3% OF RTP ALL DEAD SPINS AND THE PLAYS I DID WHATEVER I DID IN THE ROULETTE I LOST, ALL THAT SINCE I TOLD THEM THE CHANGE OF BALL THEY GOT ANGRY THEY Scolded ME AND BANNED ME FROM THE CHAT AND THEY WERE THEY MADE FUN, WHAT A COINCIDENCE, NO?

pero es demasiado estafa si juzgas su ruleta trucada te joden la cuenta hasta con las slots no devuelve ni 5% de RTP DURANTE 1 MES JUGANDO Y LUEGO 40 TIRADAS DE RULETA A 10,12 Y INCLUSO 20 NUMEROS Y NO TOCA NINGUNA SE NOTA MUCHO EN LIGHTNING SOBRETODO LA BOLA IMANTADA NO TIENE CAMBIO DE BOLA Y TE BANEAN DEL CHAT A LA MINIMA un dia tirando todos los numeros no toca multi despues de muchas tiradas lo quito justo lo quito y sale multi encima x50 jajajaja otro dia 10 tiradas poniendo el numero 1 y no sale justo quito el numero 1 y sale doble 2 veces seguidas y encima se rien y se burlan en directo jajjaajaja y te faltan el respeto y tambien 10 bonos tochos a la gates de 500 euros de 180 de 300 etc.. etc.. ninguno dio 100x todos muy mierda bonos luego cuando me quedan 60 euros solo ese bono si que da profit si me paga 83 xD como no, que bono va a pagar? pues el ultimo paga una puta mierda y porque saben que pagarme 23 comparado con los 1500 euros que me han robado de seguido sin ganar no es nada y que los acabaria perdiendo enseguida esos 83 euros ultimos no me duraron ni 2 minutos, TODO ESTO 1 MES A CONTRA CORRIENTE SESIONES DE NO LLEGAR NI A UN 3% DE RTP TODO TIRADAS MUERTAS Y LAS JUGADAS HICIERA LA QUE HICIERA EN LA RULETA PERDIA, TODO ESO DESDE QUE LES DIJE EL CAMBIO DE BOLA SE ENFADARON ME REGAÑARON Y ME BANEARON DEL CHAT Y SE BURLARON, QUE CASUALIDAD NO?

Dear ReptilianBoy09,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear ReptilianBoy09,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.