Casino MGA - A retirada do jogador está atrasada.

I requested a payout on September 13th, 2021 which is still in PROCESSING up to now

Have written to live chat more times and keep getting the same answers I should be patient.

Here from the live chat:

Payments have been delayed due to the exceptional number of requests and multiple internal system challenges.

Please accept our apologies and know that we are doing our best to correct this situation and continue to meet your needs and maintain your trust.

I feel a little ripped off every other casino where I am it's there in 4 hours.

Ich habe am 13.09.2021 eine Auszahlung beantragt die bis jetzt immer noch auf IN BEARBEITUNG steht

Habe mehr mals denn live Chat angeschrieben und immer wieder kommen die selben Antworten ich solle mich gedulden.

Hier mal vom Live Chat :

Die Zahlungen haben sich aufgrund der außergewöhnlichen Anzahl von Anfragen und mehrerer interner Systemherausforderungen verzögert.

Bitte akzeptieren Sie unsere Entschuldigung und wissen Sie, dass wir unser Bestes tun, um diese Situation zu korrigieren und weiterhin Ihre Bedürfnisse zu erfüllen und Ihr Vertrauen zu wahren.

Ich fühle mich etwas verarscht jedes andere casino wo ich bin ist es in 4 Std da.

Hello Nadine,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino MGA. Also please allow me to ask you a few more question before we would try to contact the casino.

Did you use any bonus to accumulate your current winnings? Are these your first withdrawal requests in the casino? Is your account fully verified?

Also please send us any evidence or communication between you and the casino to nikolas.b@casino.guru.

Looking forward to your answer

Regards,

Nick

I sent everything to the email. Did you get that?

Yes, a bounus was used and implemented.

I already had a payout of 900 euros which was completed on August 25th. After I submitted a complaint, the payment was on my account on August 31st, also played with Bounus.

My account is fully verified

I wrote several times and always got the same answer. Didn't add all the pictures otherwise it would have been too much.

Hab alles zugeschickt an die Email. Haben sie das bekommen?

Ja, es wurde ein Bounus verwendet auch umgesetzt.

Ich hatte eine Auszahlung schon mal über 900 Euro die am 25.08 abgeschlossen wurde. Nach dem ich eine Beschwerde abgegeben hatte ist die zahlung am 31.08 auf meinem Konto gewesen, auch mit Bounus gespielt.

Mein Konto ist vollständig Verifiziert

Habe mehrmals geschrieben und immer kam die selbe Antwort. Habe nicht alle Bilder hinzugefügt sonst wäre es zu viel geworden.

Thank you Nadine for providing additional information regarding the case. I will now forward your complaint to my colleague Peter who will be assisting you from now on.

Wish you best luck.

Regards,

Nick

Thank you for the help so far, still nothing came, the payment is still on processing.

greeting

Nadine

Vielen Dank für die Hilfe bis jetzt kam immer noch nichts, die Zahlung ist immer noch auf Bearbeitung.

Gruß

Nadine

Hi Nadine,

I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Casino MGA to the conversation to participate in the resolution of this complaint.

Good day

Thanks very much.

I'm really disappointed with how the payout is going.

Guten Tag

Vielen Dank.

Ich bin echt enttäuscht darüber wie es läuft mit der Auszahlung.

Hello

Just wanted to hear what has come out now ..? Payout is still pending processing.

LG Nadine

Hallo

Wollte mal hören was jetzt raus gekommen ist..? Auszahlung steht immer noch auf Bearbeitung.

LG Nadine

Hi Nadine,

So far, we haven't heard from the casino.

We would like to ask Casino MGA to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Good day

There is support, maybe you should turn to them ?! Unfortunately, you can't always set everything to unsolved.

greeting

Guten Tag

Es gibt ein Support vielleicht sollte man sich dahin mal wenden?! Man kann ja leider auch nicht immer alles auf ungelöst stellen.

Gruß

Hi Nadine,

I tried to get in touch with the casino repeatedly but had no success. Since the casino has no valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. I’m afraid, there is not much that can be done without cooperation from its side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I wish I could be of more help.

Best regards,

Peter