CasinoWin.bet - A retirada do jogador foi adiada.

I applied for the payment of my winnings on 11/24/2021, so far only always put off, I wrote to the life chat almost every day. Today I was told I could only have 350.00 paid out, it's probably in their terms and conditions. I have now requested cancellation of the sum and will then try to get 350 euros paid out. However, I am afraid that this will not work either. This casino is more than strange, bordering on fraud.

habe am 24.11.2021 die auszahlung meines gewinnes beantragt, bisher nur immer vertröstet habe fast täglich mit dem life chat geschrieben. heute wurde mir mitgeteilt ich könne nur 350,00 auszahlen lassen ,steht wohl in ihren agb. habe jetzt storno der summe beantragt und werde dann versuchen 350 euro ausgezahlt zu bekommen.fürchte allerdings das auch dies nicht klappt.dieses casino ist mehr als seltsam grenzt an betrug.

Dear sonja,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Would you be so kind and confirm that you passed the KYC verification? Have you ever made a successful withdrawal before?

Has the casino provided any explanation about your reduced winnings? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru (or alternatively post it here).

Looking forward to hearing from you.

Best regards,

Kristina

hello my account is verified, i was told that i can only withdraw 10 times my deposit amount. I did that today, I'm curious if this money will at least arrive.

hallo mein konto ist verifiziert, mir wurde mitgeteilt das ich nur das 10fache meines einzahlungsbetrages abheben kann. das habe ich heute veranlasst bin gespannt ob dieses geld wenigstens ankommt.

had not made any payment yet.

hatte bisher noch keine auszahlung getätigt.

Thank you for your reply, sonja. Please note, it’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals.

In the meantime, could you please advise whether you accumulated your winnings with or without an active bonus?

hello didn't claim any bonuses, just gambled with my money. I know that payouts often take a little longer.

hallo habe keine boni in anspruch genommen, habe nur mit meinem geld gespielt. ich weiss das sich auszahlungen oft etwas länger hinziehen .

Dear sonja,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

hello no news so far, will be put off daily as usual, processing time 7-21 days, fast payouts between 24 and 48 hours are advertised is a lie. I'm curious if I'll ever see a euro from this casino. Kind regards. sonja

hallo bisher keine neuigkeiten , werde wie gehabt täglich vertröstet ,bearbeitungszeit 7-21 tage ,geworben wird mit schnellen auszahlungen zw.24.und 48 stunden ist ja schon mal eine lüge. bin gespannt ob ich jemals einen euro von diesem casino sehe. mfg. sonja

Dear sonja,

Unfortunately, we have come to the point, where we are not able to move forward with this complaint because this casino has 15+ cases closed as "No Reaction Policy" and we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of CasinoWin.bet to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from CasinoWin.bet. I wish I could be of more help.

The casino can reopen this complaint anytime.