CrownCas Casino - A retirada do jogador foi atrasada.

Hi there,

I paid out € 1519 at Crowncas Casino on February 14th, 2020, and I still don't have it in my account!

I received an email on February 21st, 2020, that the account has been verified and that the payment will follow - but nothing has happened since then.

Chat cannot help me, there is no reply to my emails

Please help

Thank you

Hallo,

Ich habe bei Crowncas Casino am 14.02.2020 1519€ auszahlen lassen , und habe es bis heute nicht am Konto ! 

Hab eine Email am 21.02.2020 bekommen , das das Konto verifiziert ist und und die Auszahlung folgt - doch seitdem ist nichts mehr passiert .

Chat kann mir nicht helfen , auf meine Emails kommt keine Antwort

Bitte um Hilfe 

Danke

Dear Stephan,

Thank you once again for submitting your complaint. I’m very sorry to hear about your problem with another casino. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, please could you confirm that this was your first attempt for a withdrawal? Have you received any confirmation from the casino regarding successful KYC verification? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Yes, this is the first payment, and yes I have received confirmation of the verification by email!

Ja das ist die erste Auszahlung , und ja ich habe einen Bestätigung der Verifizierung per Email erhalten ! 

Please forward the email to petronela.k@casino.guru. Thank you in advance.

Dear Stephan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint. Unfortunately, I haven’t received any email from you.

I sent you the email today! I'm sorry, that I'm late

Ich habe Ihnen heute das Email zugesendet ! Sorry für die Verspätung

Das hat heute der Chat gesagt : 

we had a processing backlog that was made up for as much as possible - now it is exceptional and many cannot come to work. you don't get your money worried

Dear Stephan,

Thank you very much for your quick reply. I contacted the casino regarding your delayed withdrawal. Hopefully, we will receive a response soon and sort this case to your satisfaction.

CrownCas Casino, thank you in advance for your reply and assistance. 

We would like to ask the CrownCas Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.