Cwinz Casino - Jogador preso em um processo de verificação atrasado.

Hello I open a account in Cwinz and made a deposit and start playing..when I try to withdraw.they say kys is compulsory for withdrawal. So I start verification process but my account is still not verified. it almost 10 day I try to Verify my account but not get success. I send regularly messages but didn't get any response from their chat service..please help me verify.

Hello narenverma25,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cwinz Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hello narenverma25

We are sorry for the delay, I can confirm that your account was already verified and you can place your withdrawals whenever you want.

We appreciate your understanding & trust.

Hello ,

Dear Nick thanks for your cooperation..my Cwinz account is verified today..but still I am unable to withdraw my funds..

Hello narenverma25

We are sorry for this, but could you please try to request your withdrawals using Paykassma?

Thank you.

Hello narenverma25,

Please do as the casino advises and let us know within the next 14 days if the money arrives.

Dear narenverma25,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Nick sorry for late reply..I got my withdrawal...Cwinz verify my account and now I am able to withdraw from my account. Thanks for your kind support. Please close this complaint.

Dear narenverma25,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru