Dachbet Casino - O pagamento da retirada do jogador está atrasado.

Hello.

I am a client at DachBet Casino, with a verified account and withdrawal method (bank transfer) also verified.

I have made deposits (quite a few), played, and requested a withdrawal of 5000 EUR.

The status has been "pending" for 8 days. They are not responding to my emails, their customer support (live chat) tells me I just have to wait. But I am feeling like I am going to end up losing my money. Please help me.

Olá.

Sou cliente do casino DachBet, com a conta verificada e o método de levantamento (transferencia bancaria) também verificada.

Fiz depósitos (muitos), joguei, e pedi um levantamento de 5000 eur.

Está "pendente" há 8 dias. Não me respondem a emails, o apoio ao cliente (live chat) diz-me que eu tenho que esperar. E estou a perceber que vou ficar sem o dinheiro. Por favor ajudem-me.

Hello playerfromportugalmn,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Dachbet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

My account has been verified for 10 days

I played only with my own funds, without bonuses.

I talk to the casino's chat every day and they tell me that I should be patient, as the team is reviewing the request...

A minha conta esta verificada ha 10 dias

Joguei so com fundos meus, sem bonus.

Falo todos os dias com o chat do casino e dizem-me que devo ter paciência, pois a equipa esta a revisar o pedido...

It's my first survey at the house

É o meu primeiro levantamento na casa

Hello playerfromportugalmn,

As I stated above, a withdrawal may take up to 14 days to be processed after finishing the verification. Please us know by the end of this week if it wouldn't or in case of any update.

14 days passed.

I contact the live chat every day, and even so, 14 days later, the answer is still the same:

"I cannot provide you with a more specific time frame at the moment but rest assured it will be processed as soon as possible and you'll receive a notification once completed"

I'm getting desperate

14 dias passaram.

Contacto o live chat todos os dias, e mesmo assim, 14 dias depois, a resposta ainda é a mesma:

"I cannot provide you with a more specific time frame at the moment but rest assured it will be processed as soon as possible and you'll receive a notification once completed"

Estou a ficar desesperado

Dear sirs,

Thank you very much for all your help and availability.

The house paid me, so I ask you to close this complaint! Thanks! Compliments

Caros senhores,

Muito obrigado por toda a ajuda e disponibilidade.

A casa pagou-me, pelo que peço que encerrem a presente reclamação! Obrigado! Cumprimentos

Dear sirs,

Thank you very much for all your help and availability.

The house paid me, so I ask you to close this complaint! Thanks! Compliments

Caros senhores,

Muito obrigado por toda a ajuda e disponibilidade.

A casa pagou-me, pelo que peço que encerrem a presente reclamação! Obrigado! Cumprimentos

Dear playerfromportugalmn,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru