Dexterbet Casino - A retirada do jogador está atrasada.

Hello Casino Guru Team!

I need your help!

I have a pending withdrawal of 500 Euros at dexterbet and they promised me that it would be transferred on Tuesday the 19th of February, 2024! Sadly, they have not done anything and the problem is that the Live Chat is open but nobody is responding. I have also sent multiple emails to the support but they are not replying and not acknowledging my query! You can see a screenshot of the chat where the chat employee assures me that the withdrawal will be processed within the next 30 minutes, in the attachment. Unfortunately, that was a lie! I am now seeking your help! This is my second withdrawal at this casino and the first time they also paid out late after several chat discussions and they always say that they are having technical issues. Please help me so that I can get my money! Thank you

Hallo Casino Guru Team!

ich brauche eure Hilfe!

ich habe bei dexterbet eine Auszahlung von 500 Euro offen und die haben mir versprochen das es schon Dienstag den 19.02.24 überwiesen wird! Leider haben sie nichts gemacht und das Problem ist das der Live Chat offen hat aber keiner antwortet. Ich habe auch schon mehrere emails an den Support geschrieben aber die Antworten nicht und reagieren nicht auf meine Anfrage! Im Anhang könnt ihr einen Screenshot vom Chat sehen wo der Chat Mitarbeiter mir versichert das die Auszahlung in den nächsten 30 min bearbeitet wird. Leider war das gelogen! Ich bitte jetzt eure Hilfe! Das ist meine zweite Auszahlung in diesem Casino und das erste mal haben sie auch verspätet ausgezahlt nach mehreren chat Diskussionen und sie sagen immer das sie technische Probleme haben. Bitte helft mir damit ich mein Geld bekomme! Danke

Dear RMacheev,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Dear,

We would like to inform you that we have received and processed your payment from our end. Your transaction has been successfully completed.

If you have any further inquiries or require additional information, please feel free to reach out to our customer support team. We are here to assist you.

Thank you for choosing Dexterbet.com. We appreciate your business and look forward to serving you in the future.

Regards,

Dexterbet Team

Hello!

I received the email today that the withdrawal request has been processed! However, the money hasn't arrived yet! I would therefore leave the ticket open until the money doesn't arrive! As soon as I have the money in my account I will contact you immediately! Greetings RMacheev

Hallo!

ich habe heute die email bekommen das die Auszahlungsanfrage bearbeitet wurde! Das Geld ist allerdings noch nicht angekommen! Ich würde das Ticket daher noch offen lassen bis das Geld nicht ankommt! Sobald ich das Geld auf meinem Konto habe werde ich mich sofort melden! Lg RMacheev

I have received my payout! Thank you very much Casino Guru🙏🏼 You made sure that I received my money on the first day of the complaint! Respect👍🏼

Ich habe meine Auszahlung erhalten! Vielen Dank Casino Guru🙏🏼 Sie haben gleich am 1. Tag der Beschwerde dazu gebracht das ich mein Geld erhalten habe! Respekt👍🏼

Dear RMacheev,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru