Operações de Apoio - Roberta
31 de julho de 2023 às 09:57
Olá Juliano,
Estamos entrando em contato com você da equipe de reclamações do DoggoCasino.
Entendemos sua frustração e pedimos desculpas por qualquer inconveniente causado.
Iniciamos uma investigação sobre seu problema e estamos trabalhando diligentemente para fornecer mais esclarecimentos.
Em 29 de julho, você enviou uma solicitação de retirada e, como parte de nosso procedimento padrão, normalmente levamos até 24 horas para revisar e investigar tais solicitações.
Depois que a investigação foi concluída, passamos a fornecer diretrizes de verificação, que geralmente são revisadas em 24 horas.
No entanto, reconhecemos que já é o terceiro dia desde que começamos a revisar a documentação.
Saiba que sempre nos esforçamos para agilizar o processo o máximo possível.
Valorizamos seu feedback e queremos garantir que estamos fazendo todo o possível para resolver suas preocupações imediatamente. Continuaremos a mantê-lo atualizado e entraremos em contato com detalhes adicionais assim que os tivermos. Obrigado por sua compreensão e paciência durante este processo.
Convidamo-lo a consultar o nosso site para mais informações através do seguinte link; DoggoCassino
Se você tiver mais alguma dúvida, entre em contato. Ficaremos felizes em ajudar via LiveChat ou e-mail!
Atenciosamente,
Operações de Apoio - Roberta
Equipe de suporte do cassino Doggo
Isso acabou de ser enviado para mim por e-mail, como eu disse, carreguei todos os documentos corretamente.
parece-me que você prefere ter esperança de que eu cancelarei meu pagamento de 2699 € e jogarei fora tudo o que eu não faria.
Parece-me que se eu não entrar em contato com você como nas últimas 2 vezes, nunca receberei meu dinheiro.
Agradeço repetidamente à equipe do guru do cassino por me ajudar a receber meus pagamentos no final. Só eu, como jogador, infelizmente sempre adiei pagamentos maiores
Agradeço antecipadamente..
Support Operations - Roberta
July 31, 2023 at 09:57
Hello Julian,
We are contacting you from DoggoCasino Complaint Team.
We understand your frustration and apologize for any inconvenience caused.
We have initiated an investigation into your issue and are working diligently to provide further clarification.
On July 29th, you submitted a withdrawal request, and as part of our standard procedure, we typically take up to 24 hours to review and investigate such requests.
Once the investigation was completed, we proceeded to provide you with verification guidelines, which are usually reviewed within 24 hours.
However, we acknowledge that it is now the third day since we began reviewing the documentation.
Please know that we always strive to expedite the process as much as possible.
We value your feedback and want to assure you that we are doing everything we can to address your concerns promptly. We will continue to keep you updated and reach out with additional details as soon as we have them. Thank you for your understanding and patience during this process.
We invite you to check our site for further information through the following link; DoggoCasino
Should you have any further questions, do reach out we are happy to help via LiveChat or email!
Best regards,
Support Operations - Roberta
Doggo Casino Support Team
This was just sent to me by email, as I said, I uploaded all the documents correctly.
it seems to me that you rather have the hope that i will cancel my payout of 2699€ & gamble away everything that i wouldn't do..
It seems to me that if I don't get in touch with you like the last 2 times I would never get my money..
I thank you casino guru team again and again for helping me to get my payouts in the end, I alone as a player am unfortunately always put off with larger payouts
thank you in advance..
Support Operations - Roberta
July 31, 2023 at 09:57
Hello Julian,
We are contacting you from DoggoCasino Complaint Team.
We understand your frustration and apologize for any inconvenience caused.
We have initiated an investigation into your issue and are working diligently to provide further clarification.
On July 29th, you submitted a withdrawal request, and as part of our standard procedure, we typically take up to 24 hours to review and investigate such requests.
Once the investigation was completed, we proceeded to provide you with verification guidelines, which are usually reviewed within 24 hours.
However, we acknowledge that it is now the third day since we began reviewing the documentation.
Please know that we always strive to expedite the process as much as possible.
We value your feedback and want to assure you that we are doing everything we can to address your concerns promptly. We will continue to keep you updated and reach out with additional details as soon as we have them. Thank you for your understanding and patience during this process.
We invite you to check our site for further information through the following link; DoggoCasino
Should you have any further questions, do reach out we are happy to help via LiveChat or email!
Best regards,
Support Operations - Roberta
Doggo Casino Support Team
dies wurde mir grad eben per email geschickt, wie gesagt ich habe alle dokumente richtig hochgeladen.
mir kommt es eher so vor als ob sie die hoffnung eher haben das ich meine auszahlung von 2699€ abbreche & alles verspiele was ich jedoch nicht tun würde..
mir scheint es eher so das wenn ich mich nicht bei euch melde wie die letzten 2 male ich mein geld niemals bekommen würde..
ich danke euch casinoguruteam immer wieder mir zu helfen meine auszahlungen zu bekommen am ende, ich allein als spieler werde leider bei größere auszahlungen immer hingehalten
danke euch schonmal..
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