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Withdrawal Issue. Urgent Assistance Required

Dear Dynabet Casino Support,

I am experiencing issues withdrawing my €2,000. I am unable to complete or cancel the withdrawal. Despite providing valid identification, my documents have been rejected without explanation. Additionally, there is no live chat, and communication with your support team is extremely difficult.

I request an immediate resolution to this issue. Please assist me as soon as possible.

Best regards,

[Your Name]

[Your Contact Information]

I am experiencing issues withdrawing my 2,000€. I am unable to complete or cancel the withdrawal. Despite providing valid identification, my documents have been rejected without explanation. Additionally, there is no live chat, and communication with your support team is extremely difficult.

I request an immediate resolution to this issue. Please assist me as soon as possible.

Dear trapdomeinfo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your withdrawal is delayed because of incomplete verification?

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please advise which documents you have already provided and when exactly you sent the last one?
• Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear trapdomeinfo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.