Efbet Casino - O jogador foi acusado de usar um padrão de apostas irregular.

1. On January 21, 2022. my winning bet was declared a loser. I sent an email to support@efbet.com / [Ticket # 2022012054014438] /,

but so far there has been no assistance in reviewing the pledge and reimbursing my profit on the balance sheet.

I have the chronology of the bet in question, which clearly shows that the bet is winning and the profit is BGN 666.

2. Yesterday / January 24, 2022 / I became a victim of total ridicule and hoax by your on-duty employee "Contacts" named Svetlin.

What is the situation: On January 24, 2022. I received a bonus offer for BGN 2,935. I deposited the amount of BGN 2,935 and received the bonus on the balance. I bet the bonus 4-5 times and registered turnovers for over BGN 13,600,

with which I fully met the requirements before withdrawal.

My balance was BGN 8,215 and I ordered `four withdrawals for BGN 4,215 with Ticket number # 2022012454028425; Ticket # 2022012454028434; Ticket # 2022012454028443; Ticket # 2022012454028452.

The duty officer Svetlin canceled my draws with the explanation that I had played unfairly and had guaranteed myself a profit from Roulette, which is absurd and untenable.

How is it possible for me to influence Roulette and the game provider?

This brought me absolute stress and a nervous breakdown.

Svetlin also said that I have to roll the bonus twice again until he decides when to approve my withdrawals.

I rolled the bonus again and the draws were canceled again.

The amount of BGN 8,215 was honestly accumulated by me at Roulette before Svetlin misled me that the bonus had not been rolled over and that I had secured an unfairly guaranteed profit.

After another 30-40 turns, my balance dropped to BGN 300 and I still couldn't withdraw it. However, the problem is from the very beginning, when they lied to me that I won these BGN 8,215 by influencing roulette. That is why I claim for them.

Total in both cases: BGN 8881.

1.На 21.01.2022г. мой печеливш залога беше обявен за губещ. Изпратих e-mail до support@efbet.com / [Ticket#2022012054014438]/, 

но до този момент липвса всякакво съдействие залогът да бъде разгледан и печалбата да ми бъде възстановена по баланса.

Разполагам с хронологията на въпросния залог, от която ясно е видно, че залогът е печеливш и печалбата е 666 лв.

2.Вчера /24.01.2022г./ станах жертва на тотална подигравка и гавра от Ваш дежурен служител "Контакти" с име Светлин.

Каква е ситуацията: На 24.01.2022г. Получих бонус оферта за 2935 лв. Депозирах сумата от 2935 лв. и получих бонуса по баланса. Бонусът го заложих 4-5 пъти и регистрирах обороти за над 13 600 лв, 

с което напълно изпълних изискванията преди теглене.

Балансът ми беше 8215 лв и заявих `четири тегления за 4215 лв. с номера Ticket#2022012454028425; Ticket#2022012454028434; Ticket#2022012454028443; Ticket#2022012454028452.

Дежурният служител Светлин отмени тегленията ми с обяснението, че съм играл нечестно и съм си гарантирал печалба от Рулетката, което е абсурдно и несъстоятелно.

Как е възможно аз да влияя на Рулетката и на провайдера на игрите?

Това ми докара абсолютен стрес и нервна криза.

Светлин заяви още, че трябва отново да превъртя бонуса 2 пъти, докато той не реши кога ще ми одобри тегленията.

Отново превъртях бонуса и отново тегленията бяха отказани.

Сумата от 8215 лв беше честно натрупана от мен в Рулетката, преди Светлин да ме въведе в заблуждение, че бонусът не е превъртян и че съм си осигурил нечестно гарантирана печалба.

След още 30-40 завъртания, балансът ми падна на 300 лв и пак не можах да го изтегля. Проблемът обаче е още от самото начало, когато ме излъгаха че тези 8215 лв съм ги спечелил с влияние върху рулетката. Затова претендирам за тях.

Общо по двата случая: 8881 лв.

Hello emalamute,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please advise if the attached document contains your whole game history? If not, please send me the whole game history to the email address mentioned down below.

Also, would you be so kind as to forward me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Hello!

I sent all the correspondence on the case to your e-mail.

At the moment I can only present you the chronology of the first bet with a profit of BGN 666.

With regard to the profit of BGN 8,215, the chronology has a large volume and consists of a large number of bets in order to accumulate the profit. Basically, I have access to the history, but it will take me at least a day to make photos.

I'm starting to send emails.

Regards,

Peter M ***

Здравейте!

На Вашия e-mail изпратих цялата кореспонденция по случая.

Към момента мога да ви преставя само хронологията от първия залог с печалба 666 лв.

По отношение на печалбата от 8215 лв, хронологията е с голям обем и се състои от много на брой залози, за да се натрупа печалбата. Принципно имам достъп до хронологията, но за да направя снимков материал ще ми отнеме най-малко един ден.

Започвам да изпращам и-мейлите.

Поздрави,

Петър М***

Thank you very much emalamute for your reply. I will now transfer your complaint to my colleague Matej (matej@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

I will expect a positive decision, because I have always been a loyal and fair consumer.

Ще очаквам положително решение, защото винаги съм бил лоялен и коректен потребител.

Hello emalamute,

I am sorry to hear about your troubles.

Could you please shortly describe what your roulette strategy was?

(how many numbers you betted, average bet size, if you were changing a lot the value of the bet or do some regular actions)

Thanks.

Hello!

I do not bet with strategies. I play a lot of numbers depending on what they fall for.

In addition, I have sent you an opinion from the Provider, where he explicitly answers that NO ONE can influence roulette and the outcome of a particular bet. I have sent you two of my disputed bets to your colleague Kristina at kristina.s@casino.guru . Please ask them from her.

Greetings!

Здравейте!

Не залагам със стратегии. Играя на много числа в зависимост от това какви се падат.

Освен това съм Ви изпратил мнение на Провайдъра, където той изрично ми отговаря, че НИКОЙ не може да влияе на рулетката и на изхода от конкретно залагане. Изпратил съм Ви два от моите оспорвани залози на Вашата колежка Kristina на  kristina.s@casino.guru . Моля да ги изискате от нея.

Поздрави!

I would like to invite the casino representative into the case.

Please, explain to us what exactly happened.

Hello!

I forward to your e-mail all the correspondence.

Greetings!

Здравейте!

Препращам на Вашия e-mail цялата кореспонденция.

Поздрави!

We would like to ask the Efbet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hello emalamute.

I am trying to reach casino representatives through other channels.

Please be patient. I hope the next 7 days will be enough to know what happened.

Thanks!

I will wait for the decision.

Благодаря!

Ще очаквам решението.

Hello emalamute.

The casino is investigating your case, and soon they will reply to you.

I hope for a positive outcome.

Надявам се на положителна развръзка.

Hello!

The casino returned to me the incorrectly settled bet for BGN 666.

On the other issue of the suspended withdrawals for BGN 8,215, they continue to claim that I have influenced the casino, which is absurd.

Is there any development in the case?

Здравейте!

Казиното ми върна неправилно уредения залог за 666 лв.

По другия въпрос за спрените тегления за 8215 лв., продължават да твърдят, че съм оказвал влияние на казиното, което е абсурдно.

Има ли някакво развитие по случая?

We were able to contact the casino via Skype. They told us that they would look into the case. However, since then, they have been silent.

My suggestion is to for now close the complaint as unresolved, which negatively impact the rating of the casino and maybe force them to faster reaction. 

Can I (for now) close the case? or do you want to wait a bit longer?

I will wait some more, because I hope for correctness on their part.

I have always been a loyal player and I was very disappointed with the way

they treated me.

Ще изчакам още, защото се надявам на коректност от тяхна страна.

Аз винаги съм бил техен лоялен играч и изпитах огромно разочравание от начина по който

постъпиха с мен.

Oki, I am extending the timer for another 7 days.

Hello emalamute.

I am closing this complaint as unresolved. (hopefully temporarily)

Despite the fact that the casino promised to look at your case, so far I didn't receive any reaction.

I hope that a lower rating on our website will speed up the process.