Faz o Bet Aí Casino - A retirada dos ganhos do jogador está atrasada.

Casino Guru,

I hereby express my dissatisfaction and request assistance regarding the Fazobetai betting house, with which I have faced significant problems when trying to withdraw my winnings.

Since October 2023, I have been trying, without success, to withdraw an amount of approximately R$14,000.00. Initially, withdrawal attempts were responded to by the house with the justification that my request was in "priority order", but without any effective progress. After four months of this impasse, I decided to test the withdrawal system with a smaller amount, something around R$500.00, which, to my surprise, was processed without any major problems. Encouraged by this action, I continued to request withdrawals of small amounts, managing, after insistence, to receive approximately R$3,000.00 of the total due.

However, I still have R$11,150.00 left to receive. Even though I continue to request withdrawals daily, I recently came across a restriction on access to my account, under the allegation that it is "under evaluation". It is important to highlight that, during this period of withdrawal attempts, I practically did not place bets, except for one, of symbolic value (R$50.00), to keep the account active.

Before there was a specific channel for complaints about Fazobetai at Casino Guru, I registered my complaint at ReclameAqui, where the only guidance I received was to wait. Now, I seek the intervention of Casino Guru to help resolve this impasse, so that I can fully receive the winnings that rightfully belong to me.

Thank you in advance for your attention and support. I trust Casino Guru's recognized commitment to fairness and transparency in the online gambling world to help resolve this issue.

Yours sincerely,

Caio L.

Casino Guru,

Venho por meio desta expressar minha insatisfação e solicitar auxílio com relação à casa de apostas Fazobetai, com a qual tenho enfrentado problemas significativos ao tentar realizar saques dos meus ganhos.

Desde outubro de 2023, tenho tentado, sem sucesso, sacar um montante aproximado de R$14.000,00. Inicialmente, as tentativas de saque foram respondidas pela casa com a justificativa de que minha solicitação estava em "ordem de prioridade", mas sem qualquer progresso efetivo. Decorridos quatro meses desse impasse, decidi testar o sistema de saques com um valor menor, algo em torno de R$500,00, o qual, para minha surpresa, foi processado sem maiores problemas. Encorajado por essa ação, continuei a solicitar saques de pequenos montantes, conseguindo, após insistência, receber aproximadamente R$3.000,00 do total devido.

Contudo, ainda me restam R$11.150,00 a receber. Mesmo continuando a solicitar saques diariamente, recentemente me deparei com uma restrição de acesso à minha conta, sob a alegação de que esta está "em avaliação". Importante ressaltar que, durante este período de tentativas de saque, praticamente não realizei apostas, exceto por uma, de valor simbólico (R$50,00), para manter a conta ativa.

Antes da existência de um canal específico para reclamações sobre a Fazobetai no Casino Guru, registrei minha queixa no ReclameAqui, onde a única orientação recebida foi para aguardar. Agora, busco a intervenção do Casino Guru para auxiliar na resolução deste impasse, de modo que possa receber integralmente os ganhos que, por direito, me pertencem.

Agradeço antecipadamente pela atenção e suporte. Confio no reconhecido compromisso do Casino Guru com a justiça e transparência no universo das apostas online para ajudar a resolver esta questão.

Atenciosamente,

Caio L.

Dear caiobbl, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Do I understand correctly that you are currently unable to log into your account?

Could you please specify how many pending withdrawal requests you have in your casino account?

Could you please advise what types of games you played? Was it slots, live casino games, or did you participate in sports betting?

Have you passed the full KYC verification?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Dear Veronica,

Firstly, I would like to express my gratitude for the attention given to my situation. Below is the requested information, complemented by details relevant to my case:

Account Access : My account is currently inaccessible due to being "under review". This situation persists, preventing me from carrying out any operations or monitoring my financial situation at the casino.

Pending Withdrawal Requests : Over time, I made dozens of withdrawal requests, which, unfortunately, were systematically refused. On several occasions, after contacting support via chat, I was able to receive smaller amounts, indicating an inconsistency in the withdrawal process that was not adequately justified.

Types of Games : During the period in question, I participated in a variety of games made available by the platform, including sports betting and casino games.

KYC Verification : My account was verified not once but twice. The first verification took place shortly after I signed up, and the second, more recently, at the casino's request. Both completed successfully!

Accumulation of Earnings : The significant gains I made occurred almost six months ago, a period during which my account had already been completely verified, as well as all the movements made on it. Everything was thoroughly examined and approved.

My winnings were accumulated in accordance with the casino rules, respecting the established terms and conditions.

I hope the information provided contributes to a fair and objective analysis of my situation. I am fully willing to collaborate in any way necessary to clarify any remaining doubts and find a satisfactory solution. Thank you in advance for your continued attention to this case, looking forward to a positive resolution.

Prezada Verônica,

Primeiramente, gostaria de expressar meu agradecimento pela atenção dada à minha situação. Seguem as informações solicitadas, complementadas por detalhes relevantes ao meu caso:

Acesso à Conta: Atualmente, minha conta encontra-se inacessível devido a estar "sob revisão". Esta situação persiste, impedindo-me de realizar qualquer operação ou acompanhamento de minha situação financeira no cassino.

Pedidos de Saque Pendentes: Ao longo do tempo, realizei dezenas de solicitações de saque, as quais, infelizmente, foram sistematicamente recusadas. Em várias ocasiões, após entrar em contato com o suporte via chat, consegui receber valores menores, indicando uma inconsistência no processo de saque que não foi adequadamente justificada.

Tipos de Jogos: No período em questão, participei de uma variedade de jogos disponibilizados pela plataforma, incluindo apostas esportivas e jogos de cassino.

Verificação KYC: Minha conta foi verificada não uma, mas duas vezes. A primeira verificação ocorreu logo após minha inscrição, e a segunda, mais recentemente, a pedido do cassino. Ambas concluídas com sucesso!

Acúmulo de Ganhos: Os ganhos significativos que obtive ocorreram há quase seis meses, um período durante o qual minha conta já havia sido completamente verificada, assim como todos os movimentos realizados nela. Tudo foi minuciosamente examinado e aprovado.

Meus ganhos foram acumulados em conformidade com as regras do cassino, respeitando os termos e condições estabelecidos.

Espero que as informações fornecidas contribuam para uma análise justa e objetiva de minha situação. Estou plenamente disposto a colaborar no que for necessário para esclarecer quaisquer dúvidas remanescentes e encontrar uma solução satisfatória. Agradeço antecipadamente pela continuidade na atenção a este caso, ansioso por uma resolução positiva.

Thank you very much, caiobbl, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

The platform disappeared from the map!

See complaints about this casino on the largest consumer complaints website in Brazil (https://www.reclameaqui.com.br/empresa/faz-o-bet-ai/lista-reclamacoes/). Everyone with the same problem as me, in the same chronology:

1. 6 months ago the casino did not pay anyone, with the arguments that it had a payment priority order and it would be enough to wait;

2. recently started blocking all players who insisted on requesting withdrawals of their winnings;

3. and now the site has been down for over 24 hours!

It is clear that the FazOBetAi platform is managed by criminals and scammers and that, unfortunately and probably, nothing will be resolved from here, not even with the help of a serious and correct platform like CasinoGuru.

Just an addendum to a point of disappointment for CasinoGuru:

"SAFETY INDEX: HIGH"

Based on what? This is extremely dangerous for your credibility. Has any analyst played in this house, had considerably relevant gains and managed to withdraw them? Because I don't know anyone who achieved this feat within FazOBetAi.

As I said above, just research any criticism from Brazilian players about this Casino, and you will see that they all have the same standard problems. It goes far beyond players who cause problems regarding the terms and conditions of serious casinos!

A plataforma sumiu do mapa!

Veja as reclamações desse cassino no maior site de reclamação de consumidor do Brasil (https://www.reclameaqui.com.br/empresa/faz-o-bet-ai/lista-reclamacoes/). Todo mundo com o mesmo problema que eu, na mesma cronologia:

1. há 6 meses o cassino não pagava ninguém, com os argumentos de que tinha ordem de prioridade de pagamento e bastaria aguardar;

2. recentemente começou a bloquear todos os jogadores que insistiram em solicitar levantamentos de seus ganhos;

3. e agora o site saiu do ar há mais de 24 horas!

Está claro que a plataforma FazOBetAi é gerida por bandidos e golpistas e que, infelizmente e provavelmente, não vai ser resolvido nada a partir daqui, nem com a ajuda de uma plataforma séria e correta como o CasinoGuru.

Só um adendo para um ponto de decepção ao CasinoGuru:

"ÍNDICE DE SEGURANÇA: ALTO"

Baseado em que? Isso é extremamente perigoso para a credibilidade de vocês. Algum analista jogou nessa casa, teve ganhos consideravelmente relevantes e conseguiu saca-los? Pois eu não conheço ninguem que conseguiu essa façanha dentro do FazOBetAi.

Como eu disse acima, basta pesquisar sobre qualquer crítica de jogadores brasileiros sobre esse Casino, e verá que todos tem problemas padrões iguais. Vai muito além de jogadores que causam problema em relação aos termos e condições dos cassinos sérios!

UPDATE:

The casino had been offline for a few days, the reason being that they were undergoing maintenance. Thus, the FazOBetAi casino website is back online, with a new layout, structure, etc.

What also came back: access to my account!

What didn't come back: the balance I had (R$11,150) and the entire account history.

The chat responded with this argument:

"As our platform is undergoing updates, sometimes instabilities occur, we are trying to finish our updates and everything appears normally for our players."

Everything about this casino is very strange. Lots of messing around. Many problems.

My question is : is there still a chance of me being able to withdraw the huge gains I made?

ATUALIZAÇÃO:

O cassino tinha saído do ar por uns dias, a justificativa foi que estavam em manutenção. Assim, o site do cassino FazOBetAi voltou ao ar, com novo layout, estrutura, etc.

O que voltou também: o acesso a minha conta!

O que não voltou: o saldo que eu tinha (R$ 11.150) e todo o histórico da conta.

O chat respondeu com esse argumento:

"Como nossa plataforma está passando por atualizações, por vezes acontecem instabilidades, estamos tratando de acabar nossas atualizações e aparecer tudo de forma normal para nossos jogadores."

Tudo nesse cassino é muito estranho. Muita enrolação. Muitos problemas.

Minha questão é: será que ainda tem chances de eu conseguir sacar os soados ganhos que obtive?

I apologize for the delayed response. I'll be handling this complaint for now. I regret any inconvenience this may have caused.

Dear caiobbl,

I am so sorry to hear about your problem. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Faz o Bet Aí Casino representative to join this conversation and participate in resolving this complaint.

Dear Faz o Bet Aí Casino,

Could you please comment and provide any supporting evidence to better understand the issue? My email address is petronela.k@casino.guru. 

Thank you in advance for providing the information.

Kind regards,

Petronela

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

We regret to inform you that, despite our efforts, we have not received any response from the casino regarding the issue at hand. Consequently, we are compelled to officially close the complaint as 'unresolved'. It's important to note that the casino retains the option to revisit and reopen this complaint at any point in the future.

We understand the frustration and disappointment this may cause, and we sincerely apologize for not being able to offer more assistance in resolving the matter. Should there be any developments or if you require further support, please do not hesitate to reach out to us.