Oi,
Em 8 de fevereiro de 2024, depositei 555 PLN como valor inicial e recebi um bônus de boas-vindas de 100%. Consegui ganhar pouco mais de 16.000 PLN. Ao longo do jogo, fiz constantemente apostas dentro do limite de bónus de até 5€, mas no final (cerca de 95% da aposta), aumentei significativamente a minha aposta para verificar se a aposta tinha sido concluída. A aposta foi aceita, então, alheio a qualquer problema, continuei jogando. Quando decidi que estava farto e queria sacar parte do meu dinheiro, fiz um pedido de saque, que foi rapidamente rejeitado. Recebi um e-mail da FireSpin informando que todos os meus fundos foram confiscados devido a uma violação dos regulamentos. Eu entendo se eu estivesse violando as regras o tempo todo, mas fiz isso involuntariamente no final da aposta, e a FireSpin aproveitou isso e levou tudo. Se eu soubesse que não tinha completado a aposta, não teria jogado apostas tão altas, como é óbvio para qualquer um. Na minha opinião, fui tratado de forma muito dura e injusta e acredito que isso não é uma violação dos regulamentos, mas sim uma fraude da FireSpin. Deveriam ter uma limitação que não permitisse apostas superiores a 5€, e uma situação como esta não teria acontecido.
Hi,
On February 8, 2024, I deposited 555 PLN as an initial amount and received a 100% welcome bonus. I managed to win slightly over 16,000 PLN. Throughout the play, I was constantly placing bets within the bonus limit of up to 5€, but towards the end (around 95% Wager), I increased my bet significantly to verify if the Wager had been completed. The bet was accepted, so, oblivious to any issue, I continued playing. When I decided I'd had enough and wanted to withdraw some of my money, I made a request for withdrawal, which was swiftly rejected. I received an email from FireSpin saying that all my funds had been confiscated due to a breach of regulations. I understand if I had been playing in violation of the rules all along, but I did so unintentionally towards the end of the Wager, and FireSpin took advantage of this and took everything. If I'd known that I hadn't completed the Wager, I wouldn't have played for such high stakes, as it is obvious to anyone. In my opinion, I was treated very harshly and unjustly, and I believe this is not a breach of regulations, but a scam by FireSpin. They should have a limitation in place that does not allow bets higher than 5€, and a situation like this would not have happened.
Cześć
8.02.2024r. Wpłaciłam 555zł na start i otrzymałam 100% bonusu powitalnego. Udało mi się ugrać nieco ponad 16 tysięcy złotych. Cały czas grałam za stawkę dozwoloną na bonusie do 5€ natomiast pod sam koniec (około 95% Wager) zwiększyłam stawkę na dużo wyższa żeby sprawdzić czy Wager już został przekręcony. Udało się postawić zakład więc niczego nieświadoma grałam dalej. Gdy stwierdziłam że już starczy i chce wypłacić część pieniędzy zrobiłam zlecenie wypłaty, które szybko zostało odrzucone. Dostałam maila od firespin że wszystkie moje środki zostały skonfiskowane za złamanie regulaminu. Ja rozumiem jakbym grała cały czas niezgodnie z regulaminem, a zrobiłam to pod koniec przekręcania Wagera NIEUMYŚLNIE a FIRESPIN to wykorzystało i zabrali mi wszystko. Gdybym wiedziała, że jeszcze nie przekręciłam wager'a to bym nie grała za takie wysokie stawki bo to oczywiste dla każdego. Moim zdaniem zostałam bardzo surowo i niesprawiedliwe potraktowana i uważam że to nie jest złamanie regulaminu, a oszustwo ze strony FIRESPIN. Powinni mieć ustawioną blokadę że nie można grać więcej niż za 5€ i taka sytuacja jak ta nie miałaby miejsca.
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