Olá, a mesma situação, minha conta foi bloqueada e meu dinheiro foi roubado. Eles escreveram um monte de regras gerais que eu não quebrei, nem entendi por que fizeram isso. Estou com muita raiva, não aconselho ninguém a jogar nesse site fraudulento 
Hello, I see that the casino gave a pretty comprehensive explanation of what went wrong and why they blocked your account. Are you aware of any of this and do you have a specific reason why your account was closed ?
However, if you feel that you did nothing wrong and the casino has accused you of being dishonest, then you have the option to file a complaint here on this link. Our team will try to help you.
Also, to help you know what to expect from the whole process when you lodge a complaint, I have attached a guide called- Complaint Resolution Information and Instructions, where you can find out more.
Are you in ?
Olá, a mesma situação, minha conta foi bloqueada e meu dinheiro foi roubado. Eles escreveram um monte de regras gerais que eu não quebrei, nem entendi por que fizeram isso. Estou com muita raiva, não aconselho ninguém a jogar nesse site fraudulento
I sympathize with you in this situation when you say you feel you have done nothing wrong.
However, our team will try to help you and I have seen that your complaint has moved forward and Peter will contact the casino about your problem.
So we'll see what we can find out and why the casino took your money. For now, I won't get ahead of myself and hopefully everything will be resolved fairly.
They stole my money without any reason. Look how many complaints there are about this casino. And you say the casino gave a pretty comprehensive explanation of what went wrong and why they blocked your account. The same answers 9,2 and 9,3 to everyone. It is just scam casino.
what should I do? how to get my money back? help me write a complaint in Curacao
Hey exactly same is my case dear .
I hate this kind of scam that casino is doing with there loyal members and this is such bad and Curaçao Game the licence provider need to be alerted olso about what there casino license holder is doing.
This is such big fraud and that type of casinos need to be blacklisted and banned from the net and licens providers need to take action and take the licens back our if not then the licens provider need to be blacklisted olso and all the casinos that is provided with Curaçao Game licence need to be set as ALERT CASINOS NO GURANTEE OF WITHDRAWAL of fund wins
Coins.game we want the account unblocked and withdrawal funds...
Further Curaçao Games wakeup and see this
If coins.game don't response and not be fair and payout legal wins then CASINOGURU I request you to please help to make action against Curaçao Games for providing licences to casinos that under fake and scam actions close member acounts and Curaçao Games NEED instantly TO CLOSE the licences of Coins.game before more players/ members will end up like us
SET COMPLAINT WITH THIS
Royal Way N.V.
GLH-OCCHKTW0709152022
Coins.game
Royal Way N.V.
GLH-OCCHKTW0709152022
Coins.game
Thank you. Does this need to be printed and filled out by hand?
They stole my money without any reason. Look how many complaints there are about this casino. And you say the casino gave a pretty comprehensive explanation of what went wrong and why they blocked your account. The same answers 9,2 and 9,3 to everyone. It is just scam casino.
Hello.
Well, have you seen the safety index of this casino? I mean, it is quite a warning 👈
I'm sorry, but this information is based on the actual state of the casino:
"High value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a negative impact on the casino's Safety Index"
So, sadly, for now, we have to give the complaint some time to proceed further. Believe it or not, the Team is very dedicated.
Additionally, Jaro didn't say "the casino gave a pretty comprehensive explanation of what went wrong and why they blocked your account." You probably lost the point while translating the text. 🤷♀️
This casino need to be blacklisted and CURAÇAO GAMES NEED TO instantly take action on this and either casino payout us our CURAÇAO Game cancel the licenes of this scam casino ...
Ifnthay dont take any action then Curaçao Games is olso involved in this and need to be investigate further how trust this casino license provider is.
So Curaçao Games we want action now this cant go like this...
Well, then you should probably send this demand to Curacao. We have no authority over any casinos, I'm sorry. 🙏
@GekkeBelg complaine is same case as many other now thisbcasinonis big fraud !!!
I have a feeling that same pepole Behind Bitdice casino is the coins.game casino !! Same kind of fraud scam thay doing !!!
I am such irritating of this kind of pepole ! Some one need to close this webside
The LICENSE PROVIDERE ARE INVOLVED IN THIS SCAM !!
CURAÇAO GAME IS OLSO INCLUDING THIS SCAM IF THAY DONT STOP THIS FRAUD THAT COINS.GAME IS DOING THEN IT HAVE TO BE SET A HIGH COMPLINE AGAINS LICENSE PROVIDERE olso
So, what do you suggest? You know, in this world, little is going to happen without proof. 🤷♂️
Make this casino blacklisted !
Thay scam thay fraud thay Steel some one need to close this webside for good !
Make this casino blacklisted !
Thay scam thay fraud thay Steel some one need to close this webside for good !
Hello. I can understand your frustration, but as Radka has already mentioned, unfortunately without a proof there is nothing to do. And we do not put casinos on any blacklist because keeping them there does not really give anyone more detailed information, we want everything to be visible to everyone with all the details.
The least you can do is lower their rating. Their rating was 4.1 last week and it's still 4.1 despite you closing some complaints because of no response. Why don't you lower the rating further?
They stole 2200 usd. What can I do?
Cursos profissionais educacionais gratuitos para funcionários de casinos online vocacionados para as melhores práticas do setor, melhoria da experiência do jogador e uma abordagem justa ao jogo.
Lançamos esta iniciativa com o objetivo de criar um sistema global de autoexclusão, que permitirá que os jogadores vulneráveis bloqueiem o seu acesso a todas as oportunidades de jogo online.
