Hello, I see no progress has been made, though I did not expect much during the weekend. The other casinos are experiencing delays too, but that's more likely because of their shared services or the same slow processing.
I would not dare to say the whole group ran out of money.
This is going to be mostly about patience, it seems.
Hello, I see no progress has been made, though I did not expect much during the weekend. The other casinos are experiencing delays too, but that's more likely because of their shared services or the same slow processing.
I would not dare to say the whole group ran out of money.
This is going to be mostly about patience, it seems.
Ainda não recebi nenhum esclarecimento. Recebi um e-mail ontem de manhã.
As far as I can see in the system, the time is almost up. Should the casino fail to issue a payout promptly, the complaint will be used to challenge their process.
I wish this step wasn't necessary.
Acabei de receber 500 euros. Faltam-me 6.500.
It can be the first positive part in the chain! Let's see how the withdrawal frequency increases. I'll stay in touch for more updates.🤞🤞🤞
Sure, for now, take care of yourself and keep us updated. I'm optimistic; try not to worry too. 🙌
Sure, for now, take care of yourself and keep us updated. I'm optimistic; try not to worry too. 🙌
Por enquanto, apenas um pagamento de €500 foi feito ontem, embora outros dois já tenham sido aprovados. Agora solicitei mais dois, já que é possível solicitar um por dia.
Yes, the usual daily withdrawal limit, which is not carried out daily. I'm familiar with this.
Até agora, só recebi os 500 de ontem. Não entendo, visto que houve um atraso, não deveriam pagar em parcelas e não continuar com 500 por dia, o que acaba atrasando o pagamento e talvez leve mais 15 dias. Mas minha reclamação será aberta em uma hora e farei essa solicitação.
Olá, recebi apenas €500 ontem. Depois disso, nada. Disseram-me que mais dois saques de €500 foram concluídos com sucesso, mas não recebi nada. Isso porque os três saques foram enviados ontem às 12h09, mas apenas um chegou. Ainda me faltam €6.500, que, como mencionei acima, considerando o padrão de saques, gostaria que fossem enviados em 2 ou 3 parcelas.
Obrigado
Hello there.
If you need to add something to your complaint, you can do it at any time. The timer needs to be set for every complaint because our team has hundreds of complaints that we need to deal with every day, actually.
But I will try to ask my colleague to look at yours as soon as possible so it can move forward, ok?
Hello there.
If you need to add something to your complaint, you can do it at any time. The timer needs to be set for every complaint because our team has hundreds of complaints that we need to deal with every day, actually.
But I will try to ask my colleague to look at yours as soon as possible so it can move forward, ok?
Obrigado por não me dar a opção de responder.
Aparece esta tela para mim.
Hm... Try to clean the cache and the cookies on your computer. Log out and back in again, and then tell us if everything is okay, please.
There is no reason to believe that we do it on purpose, for sure. 🤷♀️
Hm... Try to clean the cache and the cookies on your computer. Log out and back in again, and then tell us if everything is okay, please.
There is no reason to believe that we do it on purpose, for sure. 🤷♀️
Estou usando um celular. Não um computador.
I understand. So, please try to log out from your account and use a different browser to log back in.
Hopefully it'll fix it.
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