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CasaFórumCasinosMalina Casino - discussão geral

Malina Casino - discussão geral (página 44)

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Bloodomen22
há 7 meses
grptus

Muito obrigado pela sua resposta. Tenho dúvidas se vou recuperá-los. Mas acho que tenho direito a eles, pois a exclusão deveria ter sido feita diretamente.

Traduzido automaticamente:
há 7 meses
uspt

I totally agree, it is responsible Gambling guidelines that players should have an option to take a break set limits etc. Also most reputable casinos will respond and block within minutes.

The main problem is the Anjouan gaming authority does not respond in anyway and the casinos no this so they do not care. There is basically no risk of retribution.

Again Casino guru needs to look at marking down and flagging casino based on confirmed genuine negative reviews.


há 7 meses
uspt

Hello,

I've been discussing this subject with Šimon quite often (his bio is here 👈) and the core problem lies in the lack of general standards. We all know what is needed and how it should work, but licensing authorities make it a bit of a messy subject, to be polite. The result? The operators sometimes show the bare minimum required. Luckily, there are always the exceptions but safety should not be based on exceptions, I'd say.

Hence Šimon is working on Self-Exclusion standards - sort of a blueprint which could serve as a comparison for future responsible rating and also a guide for casinos. So, yes, you are correct, and we are working on that. https://casino.guru/global-self-exclusion-initiative#bluepaper

However, the path is long and full of obstacles, of course. Good things are never easy. 🙂

há 7 meses
grptus

Estou pedindo o dinheiro de volta que perdi, pois solicitei a exclusão 5 a 6 vezes, eu definitivamente aleguei que era perda de tempo e perda de dinheiro, eles me ignoraram, já abri uma reclamação

Traduzido automaticamente:
há 7 meses
uspt

Good call! Those situations should be discussed and properly investigated.

Radka
há 7 meses
grptus

Boa noite, Radka. Claro que vou até o fim. Não tenho dó de quem te diz todo dia para fechar minha conta porque perdi muito. Com certeza vou recuperar meu dinheiro com a sua ajuda.

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Radka
há 7 meses
uspt

Wow that is actually really impressive.

I believe you will get total support from players.

We all love to play and having the responsible Gambling tools as a support is fantastic.

Unfortunately many of us have experienced the Dissapointment of delays after a nice win.

But thats great to hear and i believe i speak for the other players offering our support and assistance in any way

zwoula_1996
há 7 meses
uspt

Have you submitted a complaint via casino guru ? You have my full permission you discuss my case as an example of failure to enforce responsible Gambling guidelines as the same thing happened to both of us

Bloodomen22
há 7 meses
grptus

Claro que já abri uma reclamação e um representante já está investigando o assunto. Mas espero que me devolvam o dinheiro.

Traduzido automaticamente:
há 7 meses
grptus

Boa noite, Radka. Claro que vou até o fim. Não tenho dó de quem te diz todo dia para fechar minha conta porque perdi muito. Com certeza vou recuperar meu dinheiro com a sua ajuda.

Traduzido automaticamente:
há 6 meses
uspt

Our complaint team will surely do everything possible to get the best result of all this.

Please hang in there.

Also, if you need some help with your gambling issues, know that here you can find addresses of some help centers in your country. It is always better to not go through something like this alone.

Romi
há 6 meses
uspt

Again Romi thank you but I think we can all agree the Anjouan gaming authority is the problem here.

If they actually regulated and oversee these casinos and their action then I believe the casinos would not behave like this for fear of repercussions.




Bloodomen22
há 6 meses
uspt

The licensing authority is surely supposed to do all that; you are right.

há 6 meses
uspt

Romi you are clearly in the know would you be so good as to look at the response your colleague sent me with regard to responsible Gambling with respect to Matej.

A very unfair response that actually contradicts what we are all trying to achieve and improve here

Romi
há 6 meses
grptus

Boa noite novamente, você sabe se a situação está evoluindo com a reclamação que abri?

Traduzido automaticamente:
há 6 meses
uspt

Romi you are clearly in the know would you be so good as to look at the response your colleague sent me with regard to responsible Gambling with respect to Matej.

A very unfair response that actually contradicts what we are all trying to achieve and improve here

há 6 meses
uspt

Be sure that Matej is one of our best complaint resolvers, and he will do everything possible to get your case solved.

I also see that the casino has replied in the thread, so hopefully it will be all done soon.

há 6 meses
grptus

Boa noite novamente, você sabe se a situação está evoluindo com a reclamação que abri?

Traduzido automaticamente:
há 6 meses
uspt

Tomas is working on it. Please be patient. 🙏

há 6 meses
deptus

Olá, estou esperando há 10 dias um pagamento do Malina Casino e nada acontece

Traduzido automaticamente:
há 6 meses
uspt

Was about to sign up once again because the super high rating here and then read this thread.


Why is this casino rated as a massive 9.4 when all i see is dozens and dozens of complaints of non pay/stall pay and various others issues?

há 6 meses
deptus

Olá, estou esperando há 10 dias um pagamento do Malina Casino e nada acontece

Traduzido automaticamente:
há 6 meses
uspt

If you'd like us to intervene in your case, please file a complaint.

From our experience this casino pays their players with some delays, unfortunately, but we could try to help you out.

Is it your first withdrawal?

Romi
há 6 meses
deptus

Sim, meu primeiro problema é quando reclamo com você, não acho o Malina Casino uma opção

Traduzido automaticamente:
há 6 meses
uspt

Was about to sign up once again because the super high rating here and then read this thread.


Why is this casino rated as a massive 9.4 when all i see is dozens and dozens of complaints of non pay/stall pay and various others issues?

há 6 meses
uspt

This casino pays with some delays, so there is no way we can lower the safety index, actually.

Whenever a casino doesn't pay or doesn't reply to complaints, the safety index goes down.

Even though players need to wait a bit longer, as of now it doesn't affect the safety index of this casino. It is good that our users use this forum to inform us about everything so we can act accordingly if we believe that it is necessary.

há 6 meses
deptus

Sim, meu primeiro problema é quando reclamo com você, não acho o Malina Casino uma opção

Traduzido automaticamente:
há 6 meses
uspt

Feel free to choose any casino on the list and explain in the text that it is for Malina Casino. Our complaint team will fix it up for you.

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