As Romi explained we need to follow the guidelines and basically call out the casino via the complaints procedure.
The complaints team are quite fair but with this casino and its sister site pistolo for example some serious red flags have been raised. I believe it is seriously blacklisted in canada along with malina casino https://casinosincanada.com/casinos/malina-casino/
As Romi correctly pointed out Casino.guru cannot act unless a complaint is put through.
O prazo para minha reclamação expirou hoje, mas ninguém me informou o que está acontecendo.
O prazo para minha reclamação expirou hoje, mas ninguém me informou o que está acontecendo.
I saw that Tomas already replied to you. He probably just had a bit of a delay, as there are quite a few complaints.
I hope the complaint will move forward and be resolved successfully.
Love this casino! they have my favorite slots.
Ei, infelizmente não. Joguei lá de novo e estou esperando há quatro dias por um novo pagamento. Sou um idiota. O que eu faço agora?
You are not an idiot just trusting. Raise a complaint here.
How do I do that again
https://casino.guru/complaints/create
I see Casino Guru really is doing everything possible to help as too many casinos do what they want.
Any casino regulated by Anjouan gaming authority us not good
Hello, don't be so hard on yourself. Obviously, the casino must have some qualities for you, and you were just hoping for the best.
Well, when it comes to the complaint, let me remind you that my colleagues may only step in after 14 full days have passed. So, despite how much I hate to say it under such circumstances, you have to be patient once again. 🙁
Ah cara, tudo bem 🙁, talvez eles transfiram o dinheiro antes de você registrar a reclamação em 9 dias... Eu já escrevi..🙁
Yeah, I know, I would prefer 7 days instead, but my colleagues know their stuff. And yes, some casinos are more willing to resolve situations when they get notified about a new delayed payment complaint. To be completely honest, from what I recall about Malina, it was not the case... Still, keeping my fingers crossed! I know it is a truly stressful situation for you.
Alright, still got nothing
If there has been no development whatsoever, our complaint team will try to reach the casino for you soon, and hopefully there will be an answer from them.
Please stay patient. 🙏
And now …?
I'm not sure I follow your question. 🤔
Hey its me again… I love to play on this site, and the last withdrawal only took 2 days i thought i can Play now without trouble, now I have 2 pending withdrawals one i asked for on monday and one Wednesday, I already openend a complaint its so draining..
Keep us informed about the situation, please. Hopefully it will be all good.
Yes I will, still didnt got the 250€ I hope I will get them soon
Still nothing…
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