Já se passaram quatro dias e nada foi respondido, na hora da verificação me pediram um documento de identidade para tirar uma foto e fazer upload, negaram 4 ou 5 vezes e aí recebi um aviso que dizia: estamos desculpe, mas não conseguimos verificar sua identidade, mas até maricas cometem erros, entre em contato com o suporte
Já enviei dois e-mails para eles e não obtive resposta.
I wanted to say that we give casinos 14 days to resolve the issue of withdrawal and account verification, but it seems unprofessional to me if a casino is not able to respond to anything for 4 days.
As for the documents you sent, what is the specific problem when it has been rejected 4-5 times ?
Let's give it some more time and if the casino is not able to reply in the next few days, we will try to help you.
Of course, if you hear anything new, keep us updated. I will be waiting. 🤞
Disse que não conseguimos verificar a identidade, tirei várias fotos com melhor resolução foco sem muita luz para que ficasse mais legível e não aceitei nenhuma delas dizendo que não consegui verificar a identidade
Muito obrigado por responder, estarei atento a qualquer outra informação
I clearly understand that it was not possible to verify the identity, I just don't understand what is the reason when you have tried to upload it several times and still nothing. Can't Support help you with some advice to make it acceptable, or has anyone answered you yet? I don't think this is a difficult task that is impossible to do if it is just this one document. Let me know.
O suporte técnico respondeu hoje a um email, apenas me disseram que as fotos do documento não estavam corretas e que por isso não pôde ser verificado, mas não me deram nenhuma solução ainda, espero que consigam resolver,
Sim, é a única desvantagem, todas as outras verificações deram certo.
So it is quite an unfortunate situation when everything else has already been accepted and you have a problem only with this one document. Did you try to ask the casino how you should make the photos correct ? Do they have a problem with not seeing some information ?
Anyway, I hope that the casino will be able to resolve this situation with you, and if not, then I recommend you to file a complaint with us.
So do you think you'll be able to try with them ? If nothing changes let me know.
Boa tarde,
Quero retirar aprox. € 150 da minha conta MyStake, no entanto, vi nos seus T&C que este casino não opera no meu país, Espanha, e gostaria de saber se isso me fará não ter alguns métodos de levantamento disponíveis ou simplesmente a função de levantamento irá ser bloqueado no meu país. Ainda não verifiquei nenhum deles porque estou sentindo falta do KYC. Sabe-se se os residentes em Espanha conseguiram retirar os seus lucros?
Obrigado.
After all those tickets been opened since my own, i would really warn players to play on this site. First of all my virus software detects some stuff on this site, they do not verify the accounts and it takes ALOT of time to make a withdrawal . please casino.guru, you should make a big warning on this casino.
Boa tarde,
Quero retirar aprox. € 150 da minha conta MyStake, no entanto, vi nos seus T&C que este casino não opera no meu país, Espanha, e gostaria de saber se isso me fará não ter alguns métodos de levantamento disponíveis ou simplesmente a função de levantamento irá ser bloqueado no meu país. Ainda não verifiquei nenhum deles porque estou sentindo falta do KYC. Sabe-se se os residentes em Espanha conseguiram retirar os seus lucros?
Obrigado.
Hi, may I ask how did you manage to register in the casino ? When you filled in the registration form with basic information, was there a choice of the country you are from ? Did you notice that Spain is not an allowed country only after you won ?
It's quite a tricky situation and I don't know exactly how the casino will handle it. Have you tried to withdraw the money yet ?
Let me know.
After all those tickets been opened since my own, i would really warn players to play on this site. First of all my virus software detects some stuff on this site, they do not verify the accounts and it takes ALOT of time to make a withdrawal . please casino.guru, you should make a big warning on this casino.
Hi, do you mean an open complaint ? As far as I saw, you have no complaint against MyStake Casino.
As for your software, what exactly did it capture on this page ? How long did it take you to verify or withdraw money ?
Let me know if you need any help.
O casino não impõe quaisquer restrições ao registo no meu país, na verdade você precisa preencher um formulário para indicar seu país e endereço. No entanto, a Espanha aparece como um país proibido nos seus T&C.
Ainda não tentei sacar o dinheiro por medo de que minha conta e meu dinheiro sejam bloqueados. Tentei entrar em contato com o suporte para esclarecer minha situação e a única resposta foi "O jogador é o único responsável por saber se o seu país de residência permite jogos online" e "verificar os T&Cs".
Hello.
I think I would be quite nervous too.
Well, in such a case, I have another point of view, the point of fairness.
We at Casino Guru believe that if a player is able to access the casino's website, open the registration form, create an account, deposit and play, it's understandable that they assume that they are allowed to play at this casino.
Some experienced or careful players might read the T&Cs and find out that their country is restricted, but these players are definitely in the minority.
Thus, my appreciation to you for being so careful.
Now we're getting to the important end fact:
"It is not acceptable to let players gamble if a casino knows that they are from a restricted country and if the casino plans to refer to the rule about restricted countries whenever a player requests their first withdrawal. This is completely against the rules of fair play, as the casino is knowingly letting a player wager money without a chance to actually win something in return."
So, if you find yourself in this situation, come here immediately. Though I'm quite convinced this well-known casino is mostly fair, I want to be sure it all went out fairly for you.
It is common for the support or chat operator to refer to the point mentioned in the rules, but I think we both agree that it only raises an eyebrow. I'd personally prefer a more reliable response to such an important question.
Could you keep me posted, please?
Olá Radka,
Obrigado pela resposta e informação.
Ontem verifiquei que permite saque via criptografia e a transação está sendo processada. Atualizarei assim que tiver novidades e se a retirada foi satisfatória. Bom senso e justiça são como você diz, o cassino deve ser responsável por não permitir a entrada diretamente se os jogadores não cumprirem qualquer ponto dos T&C. Acho que aplicar os regulamentos apenas para retirar pessoalmente pode ser considerado uma fraude.
Obrigado.
Hello 🙂.
It sounds much better now. As I said, this casino is actually quite good, and I would be truly surprised if something went wrong. On the other hand, everyone makes mistakes occasionally, so we are here to cover your backs.
I will be here to check on you. Hoping to hear a piece of good news soon 😉
Hi, I noticed that your complaint against the casino has already been resolved and you have received your money. I'm glad it was resolved fairly quickly. Sometimes you just have to be a little more patient, because we give casinos 14 days to resolve withdrawal issues. Of course it is not nice when you don't know anything about your withdrawal and you keep getting the same answers, but sometimes you don't have to be skeptical right away.
So once again, I'm glad you managed to withdraw your money and everything is fine. I hope you will only have more good experiences. Anyway, are you going to stay with the casino ? Since it was just your first problem and it wasn't a major one, I suppose it could be so since you haven't had a problem with it in the past. 🙂
Mystake Casino STOP ✋this!
If you don’t stop this unfair approach to reviews I am going to take it further!
>>> a recent Mystake Casino review on Trustpilot!
I'd be happy to help you write a review for a website, but I need to know the specific website you'd like the review to be about. Please provide the website's URL or describe its content and purpose, and I'll assist you in creating a review.
Date of experience: 02 November 2023"
This is not acceptable and needs to be addressed with urgency, this reviewer clearly had no knowledge of your casino! Please explain!
Hi, I am joining you. This is a casino and their sister sites Freshbet, and Goldenbet are suspicious. Their transactions are diverted to many different business names, Aqua pulse, Novadirect, Monberg, and so on. On top seems like the balances disappear and they take winnings ! Sometimes, the balance will just be deducted out of the blue and they are refusing to refund those charges in full! Did you have success on chargebacks? Since this is diverted to some third party?
Aqua Pulse 😡
No joy with chargebacks to be honest! The only way to win is to NOT play!
I have zero trust in reviews for the above reason, I have also noticed copy and paste patterns, which is highly irregular!
I never registered with Mystake but I feel qualified to comment because Freshbet Casino directed me to them regarding a refund request!
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