I have verified all my documents with mystake, I have a verified account, I have tried withdrawing my money 3 times now via bank transfer and denied everytime! They emailed me asking for ‘Card Verification’ and now they said it is verified after sending them multiple photos of my card. I’m wondering if they are going to prolong it even more is there any advice for this casino please. Thanks
And when exactly have you requested the withdrawal? How long is it going for?
Hopefully, now the wait will be over after they approved your document.
I requested the withdrawal 3 days ago now. I still haven’t recieved it. When I ask for an update they say withdrawal processing can take 3 days and to be patient but I thought I would of heard something by now seeing as I verified my card info like the asked.
Generally speaking, the best course of action is to just do whatever it takes to get paid, to always obey instructions, and to comply with all requests even if you do not think they make sense. As far as I understand, there are no other demands; the payout is just awaiting to be processed.
Though I am aware of how difficult it can be, nobody outside the casino has any influence over how they handle verifications or payouts. Usually, the initial withdrawal takes the longest, so hopefully you will not have to wait too long. I sincerely hope you get through this difficult period much sooner, but if you struggle for more than 14 full days, our specialists will assist you.
As far as I know, this casino pays out, so I would say it is just a matter of time.
Olá, queria sacar todo meu dinheiro usando o método de criptomoeda, minha conta já está verificada, mas eles não me deixam sacar meu dinheiro, isso é um golpe, pois quando você ganha eles não te dão nada, também me pediram por e-mail um vídeo com meu rosto e minhas informações, e me pedem para pronunciar minhas informações em inglês, quando eu nem sei inglês, essa é a gota d'água, meus 289 USD foram pelo ralo, estou farto do que roubam aqui, exijo que alguém responda a essa reclamação urgente.
So, do I understand correctly that the casino asked for some additional verification from you?
If you feel that is too much for you and you need some help, do not hesitate to file a complaint here with our team, and hopefully together we can find a solution.
Just follow this link, please, to do so.
Let us know if you need any assistance; we'll wait here for your reply.
Gostaria de cancelar meu bônus no mystake porque o ativei por engano. De acordo com as instruções online, posso desativá-lo sozinho, mas isso não é possível. O suporte também não respondeu. Alguém pode me ajudar a desativar meu bônus de apostas esportivas?
Hi, although support hasn't replied to you, I'd obviously try to get a response to them. What about live chat, did it not help you too? If they told you it's possible but you don't see that option anywhere, it's best if they assist you with that. Did you also write an email?
If they don't reply again in the next few days and you can't delete it, get in touch and we'll try to help.
Hey, I made a withdrawal with USDT.
It still hasn't arrived.
My account is verified,how long it takes? @mystake
Oh ! Did you get your money ? And how long time ?
Or that casino also cheating? I hope no
Hello, how long have you been waiting for the money and what payment method did you use?
Of course, if you want to tag the casino, it's basically not possible, but if you use the "reply" button on any of their replies, they will be notified.
Anyway, let me know a bit more about the situation, did you play with the bonus or not? Is this your first withdrawal?
Hey i had no problem with withdrawal.
it came just after 1 day. Thank you very much.
@mystake best
Good news then, sometimes it's best to be a bit patient and wait a few days, communicate with support and see if something moves forward or not. In some cases it will turn out well in others worse.
But yours was positive so I'm definitely happy. 😊
Cursos profissionais educacionais gratuitos para funcionários de casinos online vocacionados para as melhores práticas do setor, melhoria da experiência do jogador e uma abordagem justa ao jogo.
Lançamos esta iniciativa com o objetivo de criar um sistema global de autoexclusão, que permitirá que os jogadores vulneráveis bloqueiem o seu acesso a todas as oportunidades de jogo online.
