E recebi um e-mail da mystake solicitando o extrato da conta de depósito em PDF, mas fiz o depósito com postagem e pagamento, ou seja, primeiro eles falam que você pode depositar com cartões pré-pagos depois não deixam sacar ajuda
Hi, according to what I've read the only issue you have is that you can't verify the pamynet method yes ? The problem is that you can't get the pdf from the prepaid card apparently, so you're not the first one struggling hard to get wins in the end. Is that all you need to provide to the casino and all the other documents were fine ?
I saw that you have already submitted a complaint and so our team will try to help you in your situation. I firmly believe that this will be possible and you will eventually get your money.
If something new comes up or the casino informs you about something, let us know in the complaint section and feel free to let us know here on the forum also.
I'll keep my fingers crossed for you. 🤞
Bom dia, muito obrigado eles enviaram, você foi muito gentil e confiável
Hi, do you mean that in your case you moved forward and were allowed to verify ? That would certainly be great and wonderful news but I'm not sure so I'm asking just to be sure.
If by any chance you have managed to resolve the situation or learn anything new, post it in your complaint so that Petronela also has an overview.
I am waiting for your reply.
Olá, gostaria de saber porque não me deixa apostar no meu casino Mystake, ativei um bónus e carreguei dinheiro para jogar e não me deixa apostar, é isso que recebo 
Have you contacted the support team regarding this error? They should be able to explain, I reckon. Please let us know.
Olá, há alguns dias abri um quant com 45 e depois teria outro quant com $ 10 e jogando com os $ 10 tive um lucro de $ 50 e agora o cassino não me deixa sacar meu dinheiro, como posso consertar isso ?
Could you tell us what the reason is for not letting you withdraw, please? Did you pass the verification process at this casino?
I've been playing at MyStake Casino for a while now. The selection of games is good, but the payouts are delayed, which is a bit frustrating(
So how long did you have to wait for the withdrawal, please?
Here's the link where you can submit a user review if you wish.😉
Criei uma conta, joguei, me diverti e na hora de sacar o dinheiro recebi o seguinte erro:
Infelizmente, não foi possível verificar você
Não foi possível verificar seu perfil porque sua idade não corresponde aos requisitos. Se você tiver alguma dúvida, entre em contato com a empresa onde você tenta verificar seu perfil kyc@mystake.email
Sou maior de idade e não sei porque é que isto aconteceu, da mesma forma escrevi um e-mail para o endereço que foi indicado na mensagem de erro
Aguardo a solução para este problema e se alguma pessoa do fórum, moderador ou membro ativo da comunidade puder me ajudar pois preciso desse dinheiro e darei todas as informações necessárias para confirmar que sou maior de idade e para poder sacar meu dinheiro
Claro, muito obrigado a todos
Hi, did you select your date of birth or something similar in the registration form ? When you verified did you send your ID or as soon as you tried to verify it threw you this error without the possibility to send anything to the casino ?
Of course, you did the right thing to write to the email listed in the screenshot and we will wait to see what reply you get from the casino. Maybe this is just some misunderstanding and you will solve it together without any further problems.
However, if that is not the case, feel free to contact us and we will try to assist you.
Let me know when you have an answer.
are uk players getting paid out on this site ? I pending withdrawal with them
Hey, I don't think it depends on the country, unless we were talking about the UK being restricted in a casino. That's not a concern.
Anyway, how long have you been waiting for a withdrawal ? Is this your first one ? Have you been able to verify or it was not needed yet ?
Oh I’ve been paid actually , no complaints . Super fast within 24 hrs was verified start away
See. Sometimes you just have to be a little patient and not worry right away. The withdrawals according to what a lot of players write are usually not immediately in order, but as long as it was within 24 hours, then it's perfect I would say.
I suppose after this experience you will continue to play here, am I right ? 🙂
Yes I would I have no issue thankfully . Had so many issues with sites was worrying . But it was for nothing . Thanks
I have verified all my documents with mystake, I have a verified account, I have tried withdrawing my money 3 times now via bank transfer and denied everytime! They emailed me asking for ‘Card Verification’ and now they said it is verified after sending them multiple photos of my card. I’m wondering if they are going to prolong it even more is there any advice for this casino please. Thanks
And when exactly have you requested the withdrawal? How long is it going for?
Hopefully, now the wait will be over after they approved your document.
I requested the withdrawal 3 days ago now. I still haven’t recieved it. When I ask for an update they say withdrawal processing can take 3 days and to be patient but I thought I would of heard something by now seeing as I verified my card info like the asked.
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