há 3 dias
Hello, I think that if you write to the casino that this is your current situation, you should be able to change it, or they should be able to change it. Did you tell them you have a different address? If so, what did they say?
MyStake Casino - discussão geral (página 21)
há 2 dias
Olá, escrevi para o cassino exatamente a mesma coisa que escrevi aqui e eles bloquearam minha conta porque acham que estou usando dados de outra pessoa? embora eu nem tivesse enviado comprovante de residência para minha conta porque estava com medo de que algo pudesse acontecer, já que os endereços não correspondiam, agora eles não respondem mais meus e-mails e fiz uma reclamação aqui mesmo neste site e estou esperando uma resposta, ficaria feliz se você pudesse verificar também e me dizer o que achou
Traduzido automaticamente:
há 2 dias
I would always recommend contacting the casino in case of any unpleasantness, even of this nature. There is nothing to worry about because the more you wait, the worse it can be in the future.
Anyway, since you have filed a complaint Veronika is now in the process of resolving it and hopefully it will be cleared up and you will be able to change the incident.
I have looked at the complaint and since I don't deal with them, I will ask you things here from time to time.
Of course when you have an update, please let me know.
há 2 dias
Como eu te disse eles não me respondem mais, você acha que tem como me devolver, eles vão entender a situação? até porque pode muito bem ser verificado o que eu disse para a Verônica na mensagem que ela ainda não respondeu
Traduzido automaticamente:
há 18 horas
In my experience, MyStake Casino usually responds to complaints when contacted by us. We first have to find out from the player everything that is necessary for this to happen. I don't want to give you any false hopes that this will be resolved, I would rather wait to see how the whole situation develops and what our team will find out from you as well. Then we'll see what the casino has to say.
Besides, Veronika doesn't just have one complaint, and you have a timer at the top right of your complaint that tells you how long each side has to respond. So you don't have to worry about not getting an answer from her.🙂
