CasaFórumCasinosMyStake Casino - discussão geral

MyStake Casino - discussão geral (página 3)

há 2 anos por Leclair36
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84.306 visualizações 398 respostas |
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12 3 4...20
daniele1994
há 2 anos

Hello, it sounded like a practice from a scam casino that tries to find some stupid excuse for not paying out the winnings, but this casino supposed to be good.

By the way, do you know anything about the 3rd card they require from you? Maybe it belongs to someone in your family? Can you maybe see the history of your deposits in your casino account? Some casinos offer the option to see all your deposits and withdrawals for last X months. Then you could clearly see if there are only the 2 + 4 deposits.

há 2 anos

file

estes são TODOS os meus depósitos retirados do site deles. Depois disso, comparei-os com as listas de movimentação dos dois cartões que verifiquei e correspondem às transações tanto com o valor, com as datas e com a hora. Enviei tudo para eles e eles continuam, sem mostrar nenhum documento ao contrário de mim, a reiterar que usei este cartão fantasma que NÃO TENHO, NUNCA USO e, acima de tudo, NÃO está em meu nome. Entre outras coisas, esse terceiro cartão indescritível foi trazido à tona durante a troca de e-mails.

Traduzido automaticamente:
daniele1994
há 2 anos

Estes 4 com o cartão visa verificado: filefilefilefile

Estes dois com o Mastercard verificado:

filefile

Traduzido automaticamente:
daniele1994
há 2 anos

Hello daniele1994,

I think this is the right time to submit a complaint and let our team step in.

Just click this link:

https://casino.guru/complaints/create

In order to help you, we need to fully understand where this 3rd card comes from and see some evidence gained from the casino. MyStake possesses a very good reputation we should be able to clarify the situation by collaboration, hopefully.


Radka
há 2 anos

Fiz uma reclamação, mas não há nada que possa ser feito. Peço-lhes pelo menos que me forneçam os detalhes deste depósito e eles respondem ligando para o meu banco. Envio-lhe as capturas de tela onde você pode ver que os 6 depósitos no site estão perfeitamente alinhados com as cobranças nos saldos do meu banco e eles continuam me levando para um passeio… .. Acho que são verdadeiros golpistas. Nunca vi um atendimento ao cliente onde tento resolver e eles não...

Traduzido automaticamente:
daniele1994
há 2 anos

And that's why we step in. If the casino decides to ignore the whole complaint or shows little interest in an honest solution, it will be warded by black points.

Just give us some time and we shall see if there is a way.

há 2 anos

Olá, gostaria de lhe perguntar como posso retirar dinheiro do casino mystake.com?

Traduzido automaticamente:
Lukas13
há 2 anos

Hello there,

I'm sure there is some tab called "withdrawals" or a similar button in your wallet. If you're struggling to find it by yourself, don't hesitate to ask the live chat. Kind note: Do not be surprised if your account verification is triggered, it's a normal process to verify your account in order to accept your withdrawal request.

há 2 anos

i won 2100euro yesterday morning, i withdrew it (and it was pending) and i had to do full kyc verification and identity information to withdraw, all passed so i was allowed to withdraw. now i try to log in to mystake today, and my account has been blocked for no reason. there live chat is a joke all they say is contact support@mystake.com which they never reply to emails. how do i get someone to step in and contact these people i want my winnings?

daniele1994
há 2 anos

Estou com o mesmo problema que você, eles me pedem para verificar seus outros cartões que nunca usei, tenho 7000 euros em minha conta e não me deixam sacar. Você resolveu?

Traduzido automaticamente:
há 2 anos

Não, eu não resolvi!

Traduzido automaticamente:
blake23120
há 2 anos

They never reply to emails? You say you can't log in since this morning so did you have the same experience with the email support before?

daniele1994
há 2 anos

Deixe-me saber se você tem alguma notícia. para mim agora sai "você não tem permissão para fazer a retirada"

Traduzido automaticamente:
há 2 anos

I actually have been sent my funds now, even thougu i could not contact them. These guys are frauds and i woild not recommend anyone to use them. I had another account with them qnd withdrawals were a nightmare. My last account they refused to pay me out because i deposited with a mastercard, eith i sent them, but they was addimant it was a credit card and the wrong card i was sending them. So i just spun €1000 at €20 spins until it was gone. Then a hour later miraculously theybsaid my card was ok now to deposit and withdraw! Now my new account i deposited €100 and just cashed €2100, check the email they just sent mefile

Daniel
há 2 anos

Yes my last account i had with them was a nightmare replying to emails, this company is definitely dodgy, there location changes every week one week nigeria, next week ghana, and so on. They take your deposits no problem at all. As soon as you try withdraw its a problem

há 2 anos

Não, eu não resolvi!

Traduzido automaticamente:
há 2 anos

Hello daniele1994,

Just a kind reminder: please use the "reply" button, otherwise the person you wrote to will not be notified. Thank you 🙂

I'm still interested in whether the casino will provide some evidence of the unknown card. Because it seems that another player was accused of using a different card lately too, but he has been paid already.




Editado pelo autor há 2 anos
blake23120
há 2 anos

did you ever get your money ?

billmarston
há 2 anos

Hello,

sadly this user did not submit any complaint, so I can't answer your question. Let's hope, he will update us soon.

Do you have any issues in this casino, please?

Radka
há 2 anos

No i havnt used them yet

billmarston
há 2 anos

Well, the reputation is good, and the Terms and Conditions seem fair, just note that this casino is not licensed in the UK and I did not find any no deposit bonus available, so you can't play without making the deposit. 🤔

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