This casino is a fucking scam.
After deposited and withdrew several times, Mystake refuses my withdrawal and blocks my withdrawal function.
I asked in live chat about this issue, and they said they will reply by email in few days. But I haven't receive any email for more than half year.
Hi, I can see you already submitted the complaint here. The casino earned a very good rating for us so I hope they'll cooperate and that we'll be able to help. Anyway, the casino doesn't seem to be a scam. The negative feedback on them is pretty rare.
Hoje dia 28/11/2022 fiz um depósito no casino mystake e o dinheiro não me foi entregue e mandei mensagem para o suporte e não me respondem
Hello,
in the meantime, you should try to contact the payment provider you used to make the deposit. It's truly inconvenient that you did not get any reply from the casino, did you try the email and the chat contact as well, please?
Let me know what you learned from the payment provider.
Olá, meu nome é Mauro, estou tentando fazer um saque no Mystake, mas eles recusam qualquer tipo de cartão de crédito. Fiz tudo o que me disseram, mas nada. Ontem de manhã recebi um e-mail dizendo que meu documento foi verificado com sucesso e depois me enviei outro e-mail informando o contrário. Você pode me dar a mão?
Hello,
can imagine that this must sound quite confusing without a proper explanation given by the casino.
Has the second email explained what is wrong with the documents?
Try to reason with the casino first please, even if you submit the complaint, we allow 14 full days for verifying the account (learn how the process works) and fulfilling the withdrawal. To me, it seems that some time is still left, but would be good if you update us regularly.
Vi que há uma reclamação aberta de um jogador francês e outras reclamações fechadas de jogadores franceses também. Como os franceses se juntam se o cassino o proíbe em seus termos e condições? E acima de tudo, como um cassino pode aceitar jogadores de países onde o jogo é proibido como na França!!!?
Os cassinos podem violar as leis internacionais e seus próprios T&Cs enquanto os jogadores não podem?
Eu apreciaria uma resposta do cassino, assim como você.
Hello carsix79,
took you two months to get back to us with more questions 🙂?
I guess you should check the complaints, to find asnwers about how the casino enforces restricted countries. This is a question we usually start with when the complaint is about that subject.
"Can casinos break international laws and their own T&Cs while players can't??"
That is an awesome question for the regulator, I guess.
I truly doubt that the casino will respond to you here, check the whole thread - it has never happened before, sadly.
Achei sua resposta um pouco confusa. Tento fazer a pergunta novamente: se um cassino escrever em seus termos e condições que não aceita jogadores da França e, em vez disso, permitir silenciosamente seu registro, você acha isso legal?
What is so confusing?
We are not lawyers, you see? Want an official statement, then you should ask the official authority instead. I believe that we already had such a conversation in the past.
The point is that it strongly depends on how the casino enforces the restriction and whether the player gets the winnings. If the casino can't enforce the player from the restricted country to deposit and play, they also have to pay potential winnings. That's fair and that is what matters t us.
I found a complaint where a player from France was paid in the end it seems, though according to our information, France is excluded.
I'll ask the data team to check it out. Thank you for noticing. 🙂
Você não precisa ser um advogado para entender que esses cassinos violam as leis internacionais de cada estado e seus próprios contratos de jogo.
Nestes casos, o regulador deve intervir e, em vez disso, continuar a operar sem perturbações.
Nenhuma proteção para os jogadores e imunidade absoluta e perpétua aos cassinos.
I didn't say I don't understand 🙂
I'm sure that you understand that as an independent party, we can't make any statements about what is against any law - that's what I explained to you in the past as well. Sadly, if the regulator does not know about the problem or prefers to reject players' complaints about this topic, there is hardly a way.
I'm wondering now, have you ever tried to sue any casino? I often hear that players are going to do that, but further feedback and a result are both quite rare.
Sim, uma reclamação está pendente com o regulador. Espero que outros jogadores levantem a questão no Curaçao e-gaming 🇨🇼
Este cassino para obter lucros atropela todos os regulamentos de cada país sobre jogos de azar, as restrições territoriais definidas pelos provedores de jogos e, finalmente, também aceita o registro de jogadores da França e da Holanda, apesar do fato de ser proibido em seus T&Cs.
Se eu fosse você, classificaria este cassino em até 10/10.
We rate casinos based on fairness and unfairness, as you I'm sure you know.
Still, I'm glad that you are so fond of contacting authorities and finding such interesting info.
Share whether the regulator answered you, please.
I won't comment on what should we do for obvious reasons 😉.
Anyway, you do not have to place such print screens here, lots of players don't understand the English language, instead, you can put here a link to the complaint, so it can be auto-translated to every supported language on our website.
Territory Access and Aliases
Introductory
In this section, the rules and regulations regarding access to the Websites are discussed.
Territory Access
The Operator is not allowed to offer B2C Services to any person that is residing in a Territory if this has been prohibited by any agreement with Third Parties, such as, however not limited to Payment Processors and Game Providers. It is the sole responsibility of the Operator to be aware of any limitations deriving from the said prohibitions to its B2C Services.
The Operator is obliged to arrange that persons residing in these prohibited Territories, shall not be able to view or access the Website. As a replacement, the Operator shall arrange for the display of a notification in such cases, explaining why the said person is not allowed to see the said Content.
The Operator shall at all times observe national as well as international rules and regulations that allow or prohibit display of Content, for which the Operator is solely responsible.
The Operator is required to Report, as an Incident, any notification of any Regulator stating that the Operator has allowed persons in a prohibited Territory to view or access the Website within one Business Day after the said notification has been received. Failure to do so or timely do so shall result in a Material Breach of the IP-Agreement. The Operator is obliged to respond to the Regulator that issued the notification, within the demanded timeframe.
Source : CEG website (Mystake casino licensee)
Hello,
any reply from the regulator itself, please?
Ainda não. A abertura da reclamação foi aceita pela CEG há uma semana e está sendo desenvolvida via e-mail entre mim, a CEG e a Mystake.
No entanto, lendo seu regulamento, fica claro que a responsabilidade por quaisquer registros de países proibidos ou com leis que não permitem isso recai sobre o próprio cassino.
And the authority s the only one who can make an official statement about its own regulations.
Will wait then, thank you.
Depositei em BTC depois de 3 horas os fundos não chegaram.
Escrevi para o chat e eles me disseram para enviar a foto da transação, a data e o valor.
Eles então me disseram que sua equipe trabalhará para consertar isso e me enviarão um e-mail.
Nenhum e-mail chegou
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