FórumCasinosRetirada Betfoxx e fraude de suporte

Retirada Betfoxx e fraude de suporte

há um mês por marvinrossififa
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há um mês

No dia 20 de julho solicitei um saque de 500 euros via criptografia da Betfoxx. Eles têm um tempo de processamento de até 72 horas. Após repetidas perguntas, disseram várias vezes "durante o dia" e após repetidas declarações falsas no chat ao vivo, sempre disseram que o departamento responsável não havia respondido. E ainda por cima, desde ontem nada foi respondido - você não recebe resposta por e-mail ou chat ao vivo. O chat ao vivo é aberto e você pode ver que está sendo lido, mas todos os agentes ignoram as mensagens. Isso parece uma fraude deliberada, não é? Ainda verei meu dinheiro? Alguém pode me ajudar?

Traduzido automaticamente:
marvinrossififa
há um mês

Hi there.

First of all, I'd like to say we are happy you've made it here. From my perspective, a decent casino should somehow be able to work out such a delay or suggest options. Speaking of which, has something of the sort happened? under these circumstances, casinos usually try a different payment method to fulfill the withdrawal request. Frankly, I feel you have just been tolked out.

Well, we have an extremely dedicated team of experts who try to resolve these issues by, let's say, reasoning with the casino representatives. You are more than welcome to get in touch with them if the casino fails to pay you by the end of the week. Technically, we give every casino a fair chance - 14 full days - to settle the problem without our interference.

There is, however, a point that concerns me.

Even though this Betfoxx Casino has not been listed so far, the review is underway. Sadly, the results are quite bad. The current internal Safety Index is 2,8, equal to a "very bad" description. Simply put, playing in this casino is very risky, and the same goes for withdrawals.

On the other hand, it might be an opportunity for both sides. If they are willing to cooperate, we will do what we can to help you out.

Despitethe fact that there is some time left for the casino, are you interested in lodging a complaint?


há um mês

Primeiramente, muito obrigado pela rápida resposta!

Tentei usar um método de saque diferente, mas ele foi ignorado ou bloqueado.

Vi outro usuário em seu site que tem exatamente o mesmo problema com o Betfoxx que eu. Está sendo adiado e ignorado após um longo período de tempo.

É claro que estaria disposto a cooperar, mas o que devo fazer para que você me ajude e entre em contato com o cassino?


Atenciosamente

Marvin Ross

Traduzido automaticamente:
há um mês

Mais uma coisa,

Se for realmente uma fraude, por que o pagamento ainda está pendente de retirada? Eles poderiam simplesmente me bloquear, não poderiam?

O que você faria se nada mais acontecesse?

500 euros é muito para mim O:

Traduzido automaticamente:
marvinrossififa
há um mês

Well, I'm sorry your request was ignored. But I'm not surprised at a casino like this because, as Radka said, it wasn't the best choice. 

If you are able to cooperate, you can file a complaint with us and our team will try to help you contact the casino, but whether they will respond and try to resolve things I do not advise you. If they don't, then there will be consequences. 

So if you are interested, you can lodge a complaint here on this link. ⬅️

Are you in?


há uma semana

Hello I’ve been back forth via chat line about my pending withdraw since the 22 August 2024, I’ve done all acts suggested by the agent and am on my 2nd week of waiting a reply via email.. am pondering wether or not to lay a complaint..file

herberthinemoa
há uma semana

Hi, if it's been going on for more than two weeks, I would definitely go ahead and file a complaint if the situation hasn't moved anywhere. 

But let me ask you a couple of questions. Are you already verified with the casino ? I'm asking because I see a message there that you have to upload your ID/passport.

The next thing I noticed is that on our website we have a withdrawal limit of 1000 per day. You have a withdrawal that exceeds that amount. The casino didn't tell you anything about this ? 🤔

Jaro
há uma semana

Hi Jaro, yes I am a verified player. I can only withdraw via crypto the upload id/passport is for visa withdraw option.

I have tried using that form of withdraw it just gets reversed back to my player account.:file

as for withdraw limits they do have them..

herberthinemoa
há uma semana

Good, and the casino also gives you the answer why it keeps coming back to your account. It might be a good idea to ask them about limits or things like that, because that might be what's stopping you from withdrawing. Also, did you use the same method for withdrawing as you did for depositing ? 

há 2 dias

No I deposited via visa and they only allow crypto withdraw..

still no response via email and chat line says they can’t help as they have nothing to do with payments..

herberthinemoa
há 2 dias

In this case, I would recommend filing a complaint with us and our team will try to help you if no one answers you. 

You can open it here on this link. ⬅️

What do you think, will you go for it ?

há 14 horas

Hi, I am having exactly the same issue with betfoxx !!! Day 8 of my £500 withdrawal pending.

Has anyone received any funds?

rachelbedford80
há 14 horas

Is your account already verified at this casino and did you have any successful withdrawal there before?

Did the casino give you any explanation regarding your payment?

há 13 horas

Hi yes as far as I am aware, I have not had any response to emails.

live chat just say it’s another department and they can’t help x

há 13 horas

They have now said they have an issues

file

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