Hi,
I just checked with the team, and you don’t have any withdrawals pending. So I believe your withdrawal has already been processed.
Thank you.
But what about me can you tell me please? I made a crypto deposit and trying withdrawal crypto as well. And nów is declined? I'm a little bit confused right now...
Por que vocês não nos ajudam com esse cassino que não cansa nem dá suporte, não tem verba nem orçamento para suporte, vai ser pior pagar
Olá, boa noite.
Envie os documentos para a validação mais ainda não tive retorno. Tentei entrar em contato com o suporte, mas não consegui atendimento, somente pelo bot mesmo.. Gostaria de ter a conta validada para fazer a solicitação de saque. Usei as rodadas grátis fornecidas com parceria ao Guru cassino, mas acredito que cumpri todos os requisitos estabelecidos. Poderia me ajudar?
Id da conta 1245767
Eles não têm orçamento para bots ou chats ao vivo, e você acha que eles vão te pagar melhor? Não deposite comigo. Eles não aceitam meu saque em até 5 dias.
Não há chat aqui e não há respostas a e-mails. Também recebi as rodadas grátis e consegui ganhar € 10 com elas. Depois, fiz um depósito e não consegui um único ganho... Este cassino prefere maltratar seus clientes, não responder e escrever argumentos de justificativa aqui no guru do cassino... Eles até ganharam uma recompensa por isso.
In search of a new place to play, Casino Guru showed me a recommendation for Roostake Casino.
I invested 20 euros once, lost, ok.
A few days later the next deposit was also 20 euros.
And luck smiled, about 600 euros came in. I played for a while longer and decided to withdraw what was left, to check if I would have crypto in my wallet as quickly as on the sister sites like heats, deloro.
A withdrawal of about 400 euros was ordered, the status appeared "waiting for approval".
And so I waited for over 24 hours and nothing changed.
I raised the issue here, trying to contact customer service is impossible, the chat does not work and the only thing that can be sent is a 'ticket' with describing the problem.
I sent a query about my withdrawal and after some time it turns out that what?
My withdrawal was canceled. Why? I don't know because no one even bothered to inform me what the reason for the withdrawal rejection was since I deposited in crypto and also wanted to withdraw on a crypto wallet, so it seems to me that I didn't break the regulations. KYC verification done before I deposited my first deposit. I always do that. I always try to act according to the rules, but oh well... Not always someone will stick to their own rules.
I'll just say this, Roostake Casino is not worth depositing even a broken eurocent. Ordinary scammers, when you win some money, will cancel your withdrawal without any arguments or explanations. Customer service is practically non-existent and the only bonuses that are working are the no-deposit bonus for a new player (by the way, the wager itself is for real funds). I was fooled despite the fact that I found the recommendation on Casino Guru. I thought I wouldn't come across a scam here, but I did, despite the fact that it is a very valued portal for players.
It's a shame because all these places that I found on my own, risking being cheated, but no casino has cheated me. Roostake Casino is actually the first recommendation from Casino Guru that I used. Unfortunately, I was simply cheated. My opinion has already been made, and I do not intend to hide it, it is better to warn others because I only lost 40 euros and time, and someone else could lose much more. I simply lost my winnings because I do not want to have anything to do with these thieves anymore, and since Casino Guru does not intend to even speak on this subject, everything speaks for itself.
Regards, Sebastian.
MADE IN POLAND
Por que vocês não nos ajudam com esse cassino que não cansa nem dá suporte, não tem verba nem orçamento para suporte, vai ser pior pagar
I believe that the casino representative explained the situation with your withdrawal above, but if you feel that you need our help, surely don't hesitate to file a complaint here.
Olá, boa noite.
Envie os documentos para a validação mais ainda não tive retorno. Tentei entrar em contato com o suporte, mas não consegui atendimento, somente pelo bot mesmo.. Gostaria de ter a conta validada para fazer a solicitação de saque. Usei as rodadas grátis fornecidas com parceria ao Guru cassino, mas acredito que cumpri todos os requisitos estabelecidos. Poderia me ajudar?
Id da conta 1245767
Our complaint team will shortly review your case and inform you about the next steps.
If there is any update, let us know, please.
The casino representative has explained the situation to you above pretty well.
In case, though, you need our help, please file a complaint, and hopefully we will be able to help as we did before.
In search of a new place to play, Casino Guru showed me a recommendation for Roostake Casino.
I invested 20 euros once, lost, ok.
A few days later the next deposit was also 20 euros.
And luck smiled, about 600 euros came in. I played for a while longer and decided to withdraw what was left, to check if I would have crypto in my wallet as quickly as on the sister sites like heats, deloro.
A withdrawal of about 400 euros was ordered, the status appeared "waiting for approval".
And so I waited for over 24 hours and nothing changed.
I raised the issue here, trying to contact customer service is impossible, the chat does not work and the only thing that can be sent is a 'ticket' with describing the problem.
I sent a query about my withdrawal and after some time it turns out that what?
My withdrawal was canceled. Why? I don't know because no one even bothered to inform me what the reason for the withdrawal rejection was since I deposited in crypto and also wanted to withdraw on a crypto wallet, so it seems to me that I didn't break the regulations. KYC verification done before I deposited my first deposit. I always do that. I always try to act according to the rules, but oh well... Not always someone will stick to their own rules.
I'll just say this, Roostake Casino is not worth depositing even a broken eurocent. Ordinary scammers, when you win some money, will cancel your withdrawal without any arguments or explanations. Customer service is practically non-existent and the only bonuses that are working are the no-deposit bonus for a new player (by the way, the wager itself is for real funds). I was fooled despite the fact that I found the recommendation on Casino Guru. I thought I wouldn't come across a scam here, but I did, despite the fact that it is a very valued portal for players.
It's a shame because all these places that I found on my own, risking being cheated, but no casino has cheated me. Roostake Casino is actually the first recommendation from Casino Guru that I used. Unfortunately, I was simply cheated. My opinion has already been made, and I do not intend to hide it, it is better to warn others because I only lost 40 euros and time, and someone else could lose much more. I simply lost my winnings because I do not want to have anything to do with these thieves anymore, and since Casino Guru does not intend to even speak on this subject, everything speaks for itself.
Regards, Sebastian.
MADE IN POLAND
I'm sorry that your case was not addressed yet by the casino. Please file a complaint here, and our team will surely do everything possible to investigate the situation.
Tenha cuidado ao vir aqui!!! Eles distribuem o dinheiro para diferentes países (lavagem de dinheiro). 2. Em conexão com o Heats e o Deloro Casino, houve repetidas tentativas de debitar meu cartão de crédito!!! do Walmart America e de outras empresas nos Estados Unidos e na Bulgária, o que foi identificado como fraude. Posso dizer isso com certeza porque isso aconteceu pela primeira vez quando eu estava jogando no Deloro Casino e bloqueei meu cartão de crédito. Em seguida, usei temporariamente um cartão de crédito virtual e o usei exclusivamente no Deloro, após o que houve novas tentativas de fraude. Este cartão não existe mais! Depois que depositei aqui no Roobet Casino, eles começaram novamente com tentativas de debitar meu cartão de crédito, que não existe mais.
É uma pena que o cassino tenha parado de pagar há uma semana, não me permite sacar nenhum lucro, nem mesmo US$ 50, e o suporte é notório por sua ausência.
So I understand that chat doesn't write anything to you and nothing happens with the withdrawal either, yes? Did you try to send them an email? Did the casino need anything from you, I mean documents or not?
Did they say any specific reason why they don't send money?
Realmente e uma pena mesmo. Ja faz mais de dez dias que enviei os documentos para a verificacão e não tive nenhum retorno. Pelo visto, não vou conseguir sacar os ganhos que tive.
Eles não falam nada, apenas rejeitam o pagamento, não tenho resposta nem por email nem pelo site.
So I understand that chat doesn't write anything to you and nothing happens with the withdrawal either, yes? Did you try to send them an email? Did the casino need anything from you, I mean documents or not?
Did they say any specific reason why they don't send money?
O chat deles não funciona. Todas as formas de contato são ineficazes, a única coisa que funciona bem neste cassino é o DEPÓSITO, e nada mais. Acho que há evidências suficientes de que o Roostake Casino é uma FRAUDE. Além disso, equipe do Casino Guru, talvez vocês pudessem contribuir com alguns dólares e fazer um depósito? Tentem a sorte e, se tiverem sucesso, verão por si mesmos como funciona o SAQUE DE GANHOS lá, em vez de fazer perguntas que já foram respondidas e opiniões já dadas. Não quero ser maldoso, apenas tenho a impressão de que o assunto de repente se tornou desconfortável, e cassinos desonestos ainda existem entre as comunidades locais aqui.
Estou muito curioso para saber o que o Roostake Casino terá a dizer em sua defesa agora?
Eles certamente dirão alguma coisa lá, provavelmente acusarão os jogadores de quebrar as regras e isso é tudo.
E eles vão se gabar de talvez outro prêmio de cassino do ano ou algo assim?
E esta é apenas a minha opinião, porque sou apenas um jogador comum, solteiro e aleatório. Tento ser justo com todos e o que descrevi e como o Roostake Casino me tratou, infelizmente é VERDADE.
Também não recomendo depositar dinheiro no Roostake Casino porque eles são INSOLVENTES e isso é simplesmente um GOLPE.
Atenciosamente, Sebastian
FEITO NA POLÔNIA
The problem here is their support since we cannot be complaining to Casino Guru every time so they can respond, neither the email nor the chat on the page work, we need a solution to all this
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