FórumCasinosVulkan Vegas Casino - discussão geral

Vulkan Vegas Casino - discussão geral (página 23)

há 3 anos por Jonas23111
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há 5 meses

Depositei 20 euros na minha conta vulkan-vegas, joguei, ganhei, fiz um pedido de levantamento e eles rejeitaram, pedindo um documento de identidade no início, pediram-me uma selfie com bilhete de identidade e uma selfie com um cartão de crédito. depois pediram-me o contrato de trabalho... mais que um casino parece-me os Digos da esquadra, parece-me que querem arranjar um truque para o recusar. Verifique... Já entrei em contato com a agência de monopólio estatal para solicitar suporte... meu saldo real deve ser enviado para mim via transferência bancária como fazem as outras plataformas, a bet365 e o PokerStars demoram no máximo meia hora para verificar apenas a identidade cartão Eles não pedem selfies ou qualquer outra coisa...

Veremos como fica..

Traduzido automaticamente:
benmoumenbadr88
há 5 meses

The whole process you have described here is an usual KYC in many online casinos. We always recommend to players that they fully cooperate with the casino because that is the only way to successfully withdraw their money.

Please let us know the outcome, we'll surely wait for your reply.

há 4 meses

Hello, can someone can tell me how long time can take to withdraw 50 eur? Now it is 14 days of process, INSANE!!!

Cyntia190390
há 4 meses

Hi!

Not sure how to put this, but the longer it takes, the harder it is for a non-participating party to make a good guess.

I imagine you did not expect such a response but rather a good answer, yet without knowing details and not being part of the casino crew, that would be just guessing.

But rest assured, the complaint is about to serve its purpose. Give the team time to investigate the matter further and extend an invitation to the casino representative to participate in the complaint. That will undoubtedly be beneficial.


há 3 meses

dont Know why this site continues to rate Vulkan as high as they do.


it is not a good site to play on. For numerous reasons.


please do not play on this site. Just look at the sheer amount of complaints Vulkan has thru casinoguru, almost 1400. Compare that to other sites, I don’t give a damn what anyone employed by Casino Guru says, this site is NOT player friendly. Terrible withdrawal policies;SLOW AS HELL, small amounts only approved. DO NOT PLAY HERE. There is many better CUR license choices than this BY FAR.


a rating of 9.8 is NOT justified in anyway

Ggpokerben
há 3 meses

I know you are not interested in any response from us, but such a topic needs to be addressed:

The problem lies in the fact that we do not include withdrawal process speed in the Safety Index. It just says that the casino is trustworthy because it pays out the winnings, though the value does not say how quickly you will get the money.

We can't measure it; that's the only reason. That would require a special code for each combination of country, payment option, nationality, KYC measures, and so on.

Thus, to fill up information not included in the Safety Index, we provide user feedback. As you may see, the rating says "bad" 👈 mostly due to a slow, complicated KYC or withdrawals.

If you browse the complaint section, you will see that many complaints submitted so far were about the dealy. On the other hand, only one case out of more than eight hundred has never been solved.

I perfectly understand that players not familiar with our guides or processes keep saying which Safety Index is not adequate or what we should do better. It's about finding a balance between things we can measure and aspects found across the site. Sadly, some players simply see just one number.

Safety Index + user reviews + complaints + forum = full scaled picture

I hope it helps others understand the complexity of this site.


há 3 meses

esse casino nao esta na lista negra???

https://casino.guru/vulcan-vegas-casino-review-1

há 3 meses

Olá, na segunda-feira depositei 20e no cassino Vulkan Vegas. Recebi 3000e e dei para pagamento. Ontem me enviaram um e-mail para envio dos documentos, eu enviei e hoje pediram novamente a foto do cartão, depois de 2 horas quis entrar no cassino e bloquearam minha conta. Escrevi para eles e disseram que me bloquearam porque tenho várias contas abertas e que se eu quiser vão me desbloquear mas não vou receber o dinheiro.

Traduzido automaticamente:
sabinakadic123
há 3 meses

May I ask if you are aware of opening multiple accounts at this casino?

It is actually not allowed in most online casinos, and we believe that every casino should block it whenever a player tries to open more accounts with the same credentials.

Please provide us with more information, and hopefully we can resolve this issue together.

há 3 meses

esse casino nao esta na lista negra???

https://casino.guru/vulcan-vegas-casino-review-1

há 3 meses

Hello, the casino you posted is now closed and not working. It was a copy of the original casino that was also written in the review. Did you see it? This casino in the thread you are posting to looks like it is fine. 

But why do you ask ? 

há 3 meses

Meu cartão de crédito antigo expirou e no aplicativo vulkan vegas coloquei o novo cartão e depois de todos os procedimentos que me fizeram fazer, já duas vezes, como fotos com documentos e novo cartão, ainda não carregaram o dinheiro, se recusam a sacar.

Editado pelo autor há 3 meses
Traduzido automaticamente:
capriglionemarzia9
há 3 meses

Did the casino approve all the documents you sent? When exactly did you start this verification process, if I may ask?

Our complaint team would gladly look into this issue. Whenever the 14-day time frame passes, they will be able to intervene and see what can be done.

So, please keep us informed about any news.

há 2 semanas

I have been waiting for a withdrawal of around 200EUR, wayy past the 48 hours in their T&C. I try to contact customer support, but get the same lame answer about some "technical issues". No one can answer anything, there is no phone support. The KYC is also really slow. I would not recommend this Casino at all.

paalbjay
há 2 semanas

Esse Casino eu não confio. Sempre deu problema. Aqui no Brazil e muito mal visto.

há 2 semanas

I have been waiting for a withdrawal of around 200EUR, wayy past the 48 hours in their T&C. I try to contact customer support, but get the same lame answer about some "technical issues". No one can answer anything, there is no phone support. The KYC is also really slow. I would not recommend this Casino at all.

há uma semana

So, is your account fully verified, and which payment method did you use, if I may ask?

I actually wonder what the technical issue could be. Sometimes it is caused by the large number of withdrawals, so maybe this is the case as well.

Please let us know if you have any updates, for sure.

Romi
há uma semana

Problema resolvido obrigado

Traduzido automaticamente:
há uma semana

Bom dia, fiz um saque mas ainda não foi creditado, está tudo bem?

Traduzido automaticamente:
capriglionemarzia9
há uma semana

Hi there!

It seems the withdrawal is not fully resolved. Not every withdrawal is instant. I suggest giving it a few working days and then consulting with the casino's support. What payment option did you choose anyway?

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