Hey, I think you probably won't be coming back in this case even if they offer you something similar again, am I right ?
If you feel that something is wrong, I think it's best not to play here and stay at the casinos where you can do better.
Also, the wagering you mention is pretty high so I'm not sure if it's really worth taking a bonus like that at all. What do you think ? 🤔
Estou esperando há 2 semanas por um pagamento inferior a € 100
Talvez falido?
Hardly bankrupt, this is one of the biggest groups. Maybe there is a staff shortage? Sadly, this is quite common these days, with Christmas around the corner.
I guess your KYC has been successful, right? Perhaps submitting another complaint is worth the time.
Care to try?
Not a good site to play on.
delays withdrawals like crazy and also has unfair terms regarding withdrawals based upon amount deposited. Slow withdrawals too.
why is this site rated 9.8
i won $7500 on this site on Dec 23. I have only been paid $2500 so far. The other 2 withdrawals are still pending. I am supposed to get another $2500 by Jan 23rd. Yes, is it written in their terms and conditions regarding withdrawals. BUT, is it fair to the player? Absolutely not. Many sites have much fairer and timely withdrawal policies.
These kind of terms should 100% not warrant a rating of 9.8, sorry.
Hello, and thanks for sharing.
Frankly, we often have to explain that withdrawal speed is not part of the safety index. And when it comes to rules, penalization comes for unfair rules that may potentially be used against the players.
We also recommend checking withdrawal limits specifically upon registration since they may vary a lot based on many factors.
But I agree that limiting the withdrawable balance by the sum of previously made deposits does not sound right. Sadly, it gets very popular, if you ask me.
Could you perhaps send a printscreen showing this rule?
8.17.In cases when the amount of your withdrawal request (-s) including current account balance and lifetime withdrawals are at least 20 times larger than the total sum of your deposits, you may be limited to 5000 EUR (or equivalent in your currency) for withdrawal during 30 days. Please note, the time for money clearance may vary upon the payment method. Most payment providers, especially banks, do not process payments on weekends and public holidays.
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Something like this is not unfair to the player? As a player who has played on a lot of sites, this is definitely unfair.
Yes, I think this is not the fairest way to the players, so thanks for sharing this information.
However, since every player agrees to these Terms and Conditions when they register, then unfortunately this is the way it is and the casino can apply it.
Anyway, regarding your next withdrawal, could you update me when you get it ? You wrote that it should be today, so I'm quite curious if it will be.
I'll be waiting
Hello there. Sorry to hear you find yourself in this situation. I can see you have already submitted a complaint with our team and I can assure you they will do their best, as always, to help you go thru this. For now, there is not much to do and the best thing, in my opinion, is to fully cooperate with the casino and our complaint team as well. The casinos safety index wouldn't be that high if they wouldn't cooperate with us, so at least that is one positive thing here, I reckon.
So let's give it some time now, and of course, keep us posted 🙏.
Hello! Problem deposit from Vulcan Vegas almost 6 days not yet debited to my account €33 i am using Gcash that time for cash in,i always connect to CSR for follow up my deposit but until now still incomplete but i have successful deducted amount from my Gcash account i provide all screenshot for my successful deposit to them. Can you help? Thankyou
Hello, I see you have an issue with the deposit to your player account at the casino. Also, the money has left the Gcash wallet but still does not show up in the casino. Did you try to ask the casino what the problem might be and show them that the money has been successfully withdrawn from your Gcash and if they have some difficulties ? Has the casino responded to your situation ?
Boa tarde
Por favor, diga-me quem sabe alguma coisa sobre este cassino. Como estão os pagamentos, etc.
Obrigado.
Hi, I've moved your post under the casino you're talking about and you can read players' experiences here. Also, if you are interested you can check out user reviews and complaints which reflect other real situations.
Anyway, why do you ask ? Would you like to play here and find out some information beforehand or do you have some unpleasant encounters ?
Obrigado pela sua resposta. Já jogo lá há muito tempo, há coisas boas e ruins.
I saw your complaint, here with our team, so I can understand what do you mean by "bad". When was actually your last successful withdrawal at this casino? Just wondering, what could cause the delay this time, you know? Probably is due to some additional checks the casino need to do, just guessing. 🤷♀️ Anyway, please keep us informed about the progress, I'm keen to know the outcome.🙏
Never play here players and never give CASINO guru this BLOODY CASINO HIGH POINTS THEY DIDNT GIVE WITHDRAWL AND SHIT OF THEIR VERIFICATION GUYS DONT PLAY IN VULKAN VEGAS IF U LOVE YOUR VALUABLE MONEY ITS ANOTHER SCAMMM CASINO WHY CASINO GURU RECOMMEND I DONT UNDERSTAND AND ITS MY PERSONAL EXPERIENCE I WON 60K AND REQUESTED WITHDRAWL ONLY 15K BUT THEY REJECT NOT 1 TIME BUT 5 TIME I AWAIT FOR ATLEAST 5 DAY AFTER I GAVE EACH AND EVERY DOC.. AND STILL TODAY ACCOUNT STILL NOT VERIFIED AND FINALLY I LOSS MY ALLL EARNING MONEY..IF U DEPOSIT THERE NO ISSUE FOR VERIFICATION OR NEITHER NEED ANY DOC... I SAW ONLY THIS CASINO WHO DIDN'T GIVE MONEY OTHER CASINO GIVE IT WITHOUT ANY STRICT VERIFICATION OR IF U WIN SMALL AMOUNT THEY DIDN'T ASK FOR ANY VERIFICATION BUT THIS BLOODY VULKAN IS A SCAMM CASINO SO BE AWARE.....
Hi there!
I'm really sorry to see you've lost the money. Normally, I would suggest submitting a complaint or I would try to find out what went wrong with the verification, but I'm not pretty sure you are interested in further questions.
Anyway, I'll give it a try:
What document have you provided so far, please? Do you have any clues as to why might be wrong with them?
I still feel passing the verification is crucial, so I'd love to understand the problem. Can you help me with that by providing more details?
I give id card,Bank statement,my UPU account (WHICH I USE TO ADD MONEY),my another National ID ALSO,
But Any How I Now Never play in VULKAN Casino
Worst Ever Casino I Have see in Last 6 year
So you actually never found out what was wrong with the documents, right? Maybe it could help you to know next time, what to avoid, or do better, or the correct way.🤷♀️ Never mind, it is of course just up to you, to choose where you'll play or not. I hope next time you'll be in more luck.🤞🍀
They block account without any purpose if you win too much, on ice, Vulkan and verde.
Plus is they let to withdraw money...
they ban accounts refering to the regulations:
13.5 The Company may cancel your Account, including your username and password, - immediately and without notice:
13.5.1. if for any reason we decide to stop providing the Services generally or specifically to you;
May I ask you if you are talking about your own experience here, please? Have you got some proof of this, perhaps? I do not like this kind of accusation if there is no proof shown, actually.
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