Dear teodorrr,
I think that one complaint would be enough 🙂, do not worry, we will look into this and investigate.
Honestly, this is hardly a reason for closing the whole casino. Allow me to make clear that we are not the casino's employees, so we do not claim anything, as you suggested. I can imagine you're in rage now, but let us find out what's happened and find a way to help.
Os documentos foram verificados! Eles foram classificados como multa.
Problema resolvido.
Dear teodorr,
I honestly think that you should wait for how things develop and after that, you can proclaim such accusations. We will check this VPN issue, be assured. But you also complain that you only lose - those 990€ well, it's the risk of betting and gambling, don't you think?
I ask you kindly to wait for our Complaint Team to investigate, let's see what proofs the casino gathered and what's the matter.
Everybody can check your complaint here:
https://casino.guru/vulkan-vegas-casino-the-player-s-account-got-blocked-3
Os valores agora foram definidos como rejeitados. Os valores estão de volta na minha conta Vulkan.
supostamente meu banco é o culpado, eles teriam bloqueado os valores. Depois de consultar meu banco, esse não foi o caso
Sorry, but I'm not sure if I got it right.
Did your bank block the transaction or not, please?
Não, ela não.
Would it be possible to try a different payment method for the withdrawal?
Não, infelizmente só tinha este
O primeiro dinheiro chegou! Informará quando tudo chegar
That's an interesting surprise! 👍
Keeping my fingers crossed 🤞 - sure, let us know, please.
Another time I'm going to assume casino guru is paid by specific casinos or don't Americans up to get robbed. Trust pilot shows this casino habitually steals funds and doesn't cash out. But they've got a perfect reputation? You guys gotta be laundering money
Well, let's say that the Trust Pilot does not provide any kind of complaints. Anybody just fills a review, nothing more.
Feel free to check this tab:
https://casino.guru/Vulkan-Vegas-Casino-review#tab=js-tab-reputation
Also, note that all submitted complaints have been closed as solved.
If you experienced any fraudulent behavior, please submit a complaint:
https://casino.guru/complaints/create
Allow me to remind you how we review casinos:
Problema resolvido! Demorou um pouco. Mas posso recomendar Vulkan Vegas
Hello, thank you for the great news! Congratulations! 👍
Remind me, how long did it take?
Demorou quase 4 semanas. Mas funciona e é isso que importa.
Oh, well that's huge.
So you are still playing in this casino? I would say that the waiting time matters too.🙂
Sim, continue jogando lá.
Cool,
I hope that everything will be in order in the future 🙂.
Eu acho!
Cursos profissionais educacionais gratuitos para funcionários de casinos online vocacionados para as melhores práticas do setor, melhoria da experiência do jogador e uma abordagem justa ao jogo.
Lançamos esta iniciativa com o objetivo de criar um sistema global de autoexclusão, que permitirá que os jogadores vulneráveis bloqueiem o seu acesso a todas as oportunidades de jogo online.
