Cassino de pagamento Crazeplay

Hello

I deposited €30, wagered the bonus, then I bought free spins on €0.20 with the wagered money and got five heads, i.e. €1000, wanted to pay out 700, should I verify it, then I received an email today that my money was cancelled was and I only got 30 € again, which meant I exceeded the maximum bet.

e-mail.

Hello,

Please note that your withdrawal request has been declined due to a breach of our Terms and Conditions by betting over the maximum amount allowed when using a bonus feature. The maximum bet allowed when playing with bonus money is €4 per spin.

Your winnings have been voided and the deposit has been returned back to your balance.

Should you have any further concerns, questions or comments, do not hesitate to contact our Customer Service Team.

please help thank you

Hallo

ich habe 30 € eingezahlt habe den Bonus umgesetzt dann habe ich mit den umgesetzten Geld Freispiele auf 0,20 € gekauft und fünf Köpfe bekommen d.h. 1000 € wollte 700 auszahlen sollte mich es Verifizieren dann erhielt ich heute in der E-Mail das mein Geld storniert wurde und ich nur wieder 30 € bekommen habe die meinten habe den höchst Einsatz überschritten.

email.

Hello,

Please note that your withdrawal request has been declined due to a breach of our Terms and Conditions by betting over the maximum amount allowed when using a bonus feature. The maximum bet allowed when playing with bonus money is €4 per spin.

Your winnings have been voided and the deposit has been returned back to your balance.

Should you have any further concerns, questions or comments, don’t hesitate to contact our Customer Service Team.

ich bitte um Hilfe danke

Hello,

you definitely need to check your gaming history. It should prove whether you breached the max bet limit rule or not.

It is pretty tricky when you buy "free spins" via the ingame feature.

Are you in touch with the casino, please? I'd ask them.

Hi, I know a payments support there who can help you but with a little fee. You can ask their chat support or email for Angel she is from Singapore and she helped me with my withdrawal

Hello, can you explain further, please? It sounds quite interesting.

Could you provide some screenshots supporting your advice, please?

Hello, I think as far as payouts are concerned, nobody really helps here with regard to this dubious casino, I never received my winnings without a bonus of a total of 320 € (they claim to have transferred 1 x 80 x 1 x 240 €, strange that both never arrived) Since I was supposed to explain that I did not receive this money, I sent account statements via screenshots because I receive account statements by post and not via online banking, only PDFs are not accepted, the fact is that nobody really helps here and I am not in the I have the burden of proof, but the one who transfers, here no crow turns a blind eye to the other, because you have to earn money here, otherwise you can’t keep this portal. CONCLUSION: with all these complaints or bad reviews, like no payments, that this lousy casino is still being advertised positively here, impossible!!!

Hallo,ich denke was Auszahlungen betrifft ,hilft hier keiner wirklich was dieses unseriöse Casino betrifft,ich habe mein gewinn ohne bonus von insgesammt 320€ auch nie erhalten,(sie behaupten überwiesen zu haben 1mal 80 1 mal 240€ komisch das beides nie ankam)da ich mich darlegen sollte ,das ich nicht dieses Geld erhalten habe,habe ich per screenshots Kontoauszüge gesendet weil ich kontoauszüge über post erhalte und nicht per online Banking,wird nicht aktzeptiert nur PDF,fakt ist das hier keiner wirklich hilft und ich nicht in der beweispflicht bin,sondern der,der überweist,hier hakt keine Krähe der anderen ein auge aus,weil hier muss ja auch verdient werden ansonsten kann man dieses portal ja nicht halten.FAZIT: das bei diesen ganzen beschwerden bzw schlechte bewetungen so wie keine auszahlungen,das hier noch positiv dieses miese Casino geworben wird,ünmöglich!!!

The situation you described here sounds serious so I looked into it in more detail. You say the casino has "all these complaints", but when you look at the complaints section, they have only 1 unresolved complaint versus 32 solved. That information doesn't tell me that there's something really wrong with the casino and the rating should be decreased. In fact, if they had more unresolved complaints, the rating would be decreased automatically.

Anyway, I'm looking into your complaint and I asked the Complaints team to provide me more info about the case and why it was rejected. Pavel and Petronela are off today so I'll need to wait until I get more details from them. Then I'll contact you here again 🙂

Thank you but I already had everything behind me with Pavel, you can't do anything because I can't send the extracts via PDF, but I sent them via photos, they insist on PDF and spoke to my bank, they can't help me there ever what came of the profit, and that the person who transfers it is in the burden of proof to check this and not send me your extracts, that it has been transferred, they have to submit an application for prosecution, where the money went and then 2 more payments .80 € and €240 both disappear straight away, it's strange) didn't get an answer anymore and was blocked in the casino. Very dubious

Dankeschön aber dies hatte ich schon mit Pavel alles hinter mir,man kann nichts tun da ich die auszüge nicht per PDF senden kann,sie aber per Fotos desndet habe,die bestehen penetrant auf PDF und mit meiner Bank gesprochen die können mir nicht helfen da nie was ankam von dem gewinn,und das der,der überweist in der beweispflicht ist dies zu prüfen und mir nicht ihre Auszüge senden,das es überwiesen ist,die müssen ein Verfolgunsantrag stellen,wo das geld den hin ist und dann noch 2 Auszahlungen ,80€ und 240€ direkt beide verschwinden ist doch seltsam)bekam keine antwort mehr und wurde in dem Casino gesperrt.Sehr unseriös

Hello there,

Would you wait for another update from our side? I guess you have nothing more to lose.

Anyway, have you tried visiting your bank and asking for the pdf version of the statement, please? You know the reason why photos or cropped pictures are not accepted is the fact that such "documents" can be easily altered - meaning faked. Their authenticity can't be proved with 100% certainty.

It's a standard policy used in many online casinos. I tough a little explanation would help.

Hi sorry but thank you for your efforts but we are going in circles because I have already written 1000 times that I do not have any account statements via online banking and yes I have asked my bank 100 times and they say very clearly that I will of course change it but I can only get these online account statements from the day of the changeover, so it makes no sense, since there are no retrospective account statements via ONLINE, I still get them by post (I took a picture of them and sent them, then you would know if the are manipulated) but my bank is aware of this problem and says very clearly that this is a scam to not pay out, since this casino has to transfer money to me and allegedly 3 transfers are simply not found. Strangely sorry. and my bank also says 100 times that, the casino has the obligation to prove this, my bank cannot check anything because nothing has ever been received on my account, this casino has to follow up ngsantra (which I have never seen until today), my hands and my bank are tied because the Crazeplay excerpts are not exactly proof that it was paid into my account, the PDF can also be manipulated I have played in many, many casinos and never before has a casino been so terrible and so obtrusive with PDF and the strange thing is that I was simply blocked. Attached are their account statements, strangely transferred 3 times, disappeared 3 times.

Hi sorry aber danke für ihre Bemühungen aber wir drehen uns im kreis,da ich schon 1000mal geschrieben habe das ich keine Kontoauszüge über online banking nicht habe und ja ich habe meine Bank 100 mal gefragt un d die ganz klar sagen ,das ich das natürlich umstellen kann aber diese erst ab dem tag von der Umstellung Online Kontoauszüge erhalte,also macht es keinen sinn,da es rückwirkend keine kontoauszüge über ONLINE gibt,erhalte diese immer noch per post(habe diese ja abfotografiert und denen gesendet,da würde man erkennen ob die manipuliert sind)aber meine Bank ist diese Problem bekannt und sagt ganz klar das dies eine masche ist um nicht auszuzahlen,da dieses Casino mir ja geld überweisen muss und angeblich 3 Überweisungen einfach angeblich nicht auffindbar sind.Seltsam sorry.und meine Bank sagt auchzum 100mal das,das Casino in der beweisspflicht ist,dies zu prüfen,meine Bank kann nichts prüfen da nie etwas dererseits bei meinem konto eingegangen ist,dieses Casino muss einen Verfolgungsantra stellen(den ich bis heute nie gesehen habe),mir und meiner Bank sind da die Hände gebunden,den die Auszüge von Crazeplay sind auch nicht gerade ein beweiss,das es bei mir auf dem konto eingezahlt wurde,den auch PDF kann man manipulieren.Ich habe in ganz vielen,sehr vielen casinos gespielt und noch nie war ein Casino so fürchterlich und so penetrant mit PDF und das merkwürdege ist ja,das man mich einfach gesrerrt hat.Anbei mal deren Kontoauszüge,merkwürdeig 3mal überwiesen 3mal verschwunden .

I'm happy to wait for your update, because I actually have nothing to lose except the 320 €, which I'll probably never receive, I've also tried to send this here but doesn't work, but the fact is that Pavel already sent their suspicious excerpts weeks ago. Unfortunately I can't take your statement regarding-Anyway have you tried to visit your bank and ask for the pdf version of the bank statement please? You know, the reason why photographs or cropped images are not accepted is the fact that such "documents" can easily be altered - that is, forged. Their authenticity cannot be proven with 100% certainty - everyone knows that man Can convert images to PDF, where's the security there??? are flimsy excuses from the casino for me.

Gerne warte ich auf eurer Update,da ich tatsächlich nichts zu verlieren habe auser die 320€die ich wohl nie erhalten werde,hab auch versucht versucht das hier zu senden aber geht nicht ,aber fakt ist habe deren suspekten auszüge schon Pavel vor wochen gesendet.Leider kann ich ihre aussage betreffend-Wie auch immer, haben Sie versucht, Ihre Bank zu besuchen und nach der PDF-Version des Kontoauszugs zu fragen, bitte? Sie wissen, der Grund, warum Fotos oder beschnittene Bilder nicht akzeptiert werden, ist die Tatsache, dass solche „Dokumente" leicht verändert – also gefälscht – werden können. Ihre Echtheit kann nicht mit 100%iger Sicherheit bewiesen werden.-Jeder weis das man Bilder auf PDF umwandeln kann,wo ist den da die sicherheit???sind für mich fadenscheinige ausreden vom Casino.

Hi shanty13,

I'm sorry for your bad experiences with this whole case. Though I guess you should show some effort at least and provide the statement. The complaint's summary seems to mention you were told how to do that several times, but sadly, it didn't work out.

Allow me to say that providing the document seems to be the solution or a step toward it.

"Moreover, after extensive e-mail communication, it is clear that, even with our help, there was no possibility for you to supply the casino with bank statement in requested type of file, so the case could not be pushed forward anymore."

Hello Radka,

sorry, i have to laugh, i should try a little harder, sorry i have more than enough, i kept running to my bank and called, took a number of photos with original bank statements, sent them to you too, i write all the time and you should maybe try and understand that I WILL NOT RECEIVE MY ACCOUNT STATEMENTS VIA PDF, BUT VIA POST, THERE IS NOTHING TO SHOW, feel attacked as if I'm stupid, find out more from my bank, this if you don't SET UP DID NOT WORK!!!! We're going in circles because as far as legal matters are concerned, I'm not in the burden of proof, but the casino, you think the casino makes the impression for me.

The only thing I could send you is a full history export of my account history, I'll send that to Pavel.

Best regards

Hallo Radka,

sorry,ich muss lachen,ich soll mir etwas mehr mühe geben,sorry das habe ich mehr als genug ,ich bin ständig zu meiner Bank gelaufen auch angerufen,etliche fotos mit orginal kontoauszüge abfotografiert,denen gesendet auch euch,ständig schreibe ich und ihr solltest euch vieleicht mühe geben und verstehen,das ich meine KONTOAUSZÜGE NICHT PER PDF ERHALTE,SONDERN PER POST,DA GIBT ES NICHTS ZU ZEIGEN,fühle mich angegriefen als sei ich blöd,informieren sie sich doch mal bei meiner Bank,das dies wenn man dies nicht EINGERICHTET HAT NICHT FUNKTIONIERT!!!!Wir drehen und im kreis weil sie was das rechtliche betrifft,ich nicht in der beweisspflicht bin,sondern das Casino,ihr haltet zum Casino ,macht für mich so den eindruck.

Das einzige was ich ihnen senden könnte,ist ein kompletter verlauf export meines kontoverlauf,ich sende diese mal an Pavel.

Liebe Grüße

I then again, I asked my bank again to help me, I receive the account statements retrospectively via PDF and because it is retrospective I have to pay 4 € per month, I do that, as soon as everything has been changed by my bank, I send them to email so you can possibly work things out with that casino.

Thanks

Best regards

shanty

Ich dann nochmals ,ich habe meine Bank nochmals gebeten mir zu helfen,ich erhalte die Kontoauszüge rückwirkend per PDF und weil es rückwirkend ist muss ich pro monat 4€ zahlen,das mache ich ,sobald alles umgestellt ist von meiner Bank,sende ich diese über email,damit ihr das mit diesem Casino eventuell klären könnt.

Danke

Liebe grüße

Shanty

Well, now we see that the pdf. version is possible after all.

Don't make me wrong, some players had to visit their banks personally to get that, but they were successful.

It's not very convenient, I'd say - still, I know it can be done.

I would call that good news, and I sincerely hope this statement will work out for you.

Hello Radka, I just wanted to do an update, unfortunately I don't have any good news!, I submitted everything I wanted, even opened 1 skrill account because my bank supposedly doesn't accept it, and it's said to be open more than 10 days ago been transferred to my skrill account, unfortunately that's not the case and I'm still waiting, I'm also infinitely grateful to your colleague for the help, but after six months I still haven't received my winnings, so the casino isn't serious for me , especially since I wrote to them again via e-mail and it is now being checked again but again nothing comes. You are punished with ignorance on the part of them, but I received an e-mail address where I can still turn to it and I will probably have to do that, and because of the mere 320 euros it is sad that they are not able to pay out such a sum . As I said, I just wanted to make my statement and I wish you all the best.

Kind regards Shanty

Hallo Radka, Wollte nur noch mal ein Update machen ,ich habe leider keine guten Nachrichten!, habe alles eingereicht was man Wollte, habe sogar 1 skrill Konto eröffnet, weil meine Bank es angeblich nicht annimmt, Und angeblich ist es vor über 10 tagen auf meinem skrill Konto überwiesen worden, Leider ist dem nicht so Und ich warte immer noch, ich bin auch deinem Kollegen unendlich dankbar für die Hilfe aber nach einem halben Jahr habe ich immer noch nicht mein Gewinn erhalten, Von daher ist das Casino für mich nicht seriös, zumal ich noch mal über E-Mail denen geschrieben habe und es jetzt mal wieder geprüft wird aber wieder nichts kommt. Man wird mit einer Ignoranz bestraft derer Seits, Habe aber eine E-Mail Adresse erhalten wo ich mich noch dran wenden kann und das werde ich wohl tun müssen, Und das wegen läppische 320 Euro traurig das die nicht in der Lage sind so eine Summe auszuzahlen. Wie gesagt wollte nur noch mein Statement dazu abgeben und wünsche dir alles gute.

Liebe Grüße Shanty

Dear Shanty!

For me, this is absolutely insane... Honestly, I'm speechless.

What would the casino do if you won several thousand euro? I truly appreciate your feedback and also looking forward to seeing the next complaint update. I would personally ask the casino to present the transaction confirmation. If the money was sent earlier it should not be a problem, right?

Have a nice one too!✨

Dear Radka, What I'm going through with them is unbelievable, just received this emil...

Dear Ramona,

We hope this email finds you well.

We are sending this email to you from the CrazePlay Player Protection Team.

As a licensed operator, we are required to carry out certain checks on all player accounts to ensure that we are providing a safe playing environment as well as making sure that each of our players are enjoying the highest standards along with safe and fair gameplay.

We have reviewed your complaint and would like to kindly inform you that following our investigation we will be refunding the payment of €320.00.

Unfortunately after several attempts to refund you via Bank Transfer and Skrill we were still unable to send your €320.

We are happy to refund the money to an IBAN of a 3rd party just on this occasion, this could be a bank account of a friend or family member over the age of 18 (please do not provide Santander or Danske IBAN)

In order to process this refund, we will need to receive the following in order to verify the payment method:

3rd Party Bank Statement - The document shall be submitted in the original PDF or paper format, without filtering the transactions.

Please use the link in the next email to upload your documents; make sure that the necessary information is clearly visible in order to avoid any delays during verification.

Once the requested document has been provided we will strive to process your payment as soon as possible.

Should you have any further concerns, questions, or comments, don't hesitate to contact our Customer Service Team.

Sincerely,

The Player Protection Team

CrazePlay Casino

Of course I did it immediately through my daughter, it's not like I offered this weeks ago if it wasn't possible through my daughter, she said no Mmmmm, it's outrageous that my daughter has to explain herself so that I get a profit and not how they always write a refund, my win, now of course I'm waiting again, everything has to be checked again first, it's all just unbelievable.

I'll keep you posted

Best regards

shanty

Liebe Radka,Was ich mit denen durchmache ist unfassbar,habe gerade diese emil erhalten...

Dear Ramona, 

We hope this email finds you well. 

We are sending this email to you from the CrazePlay Player Protection Team. 

As a licensed operator, we are required to carry out certain checks on all Player accounts to ensure that we are providing a safe playing environment as well as making sure that each of our players are enjoying the highest standards along with safe and fair gameplay. 

We have reviewed your complaint and would like to kindly inform you that following our investigation we will be refunding the payment of €320.00.

Unfortunately after several attempts to refund you via Bank Transfer and Skrill we were still unable to send your €320.

We are happy to refund the money to an IBAN of a 3rd Party just on this occasion, this could be a bank account of a friend or family member over the age of 18 ( please do not provide Santander or Danske IBAN)

In order to process this refund, we will need to receive the following in order to verify the payment method:

3rd Party Bank Statement - The document shall be submitted in the original PDF or paper format, without filtering the transactions.

Please use the link in the next email to upload your documents; make sure that the necessary information is clearly visible in order to avoid any delays during verification.

Once the requested document has been provided we will strive to process your payment as soon as possible.

Should you have any further concerns, questions, or comments, don’t hesitate to contact our Customer Service Team. 

Sincerely, 

The Player Protection Team

CrazePlay Casino

Natürlich habe ich das sofort gemacht über meine Tochter,ist ja nicht so das ich dies schon vor Wochen angeboten habe ob es nicht über meine Tochter ginge,wurde verneint Mmmmm,unverschämt ist das meine Tochter sich darlegen muss,damit ich Gewinn erhalte und nicht wie die immer schreiben Rückerstattung,ne mein Gewinn,jetzt warte ich natürlich wieder, muss ja wieder erst alles geprüft werden,einfach unfassbar das alles.

Ich werde dich auf dem laufenden halten

Liebe Grüße

Shanty

I have never heard about such an outrageous proposal!

In similar cases, casinos usually ask the player to create a crypto wallet, so the funds are transferred immediately after the account is made.

Please, make sure Pavel knows about this "solution".

It's important.

Yes, everything is unbelievable, but that would be another reason for them to hesitate again, so I'm waiting and hoping that it goes to my daughter's account, because I don't know anything about crypto wallets like that and I am too Honestly, I don't have any more nerves for that, but thank you.

Best regards

Ja alles unfassbar aber das wäre ja wieder ein grund für die, es wieder raus zu zögern,von daher warte ich und hoffe das es auf das Konto meiner Tochter geht,den mit sowas -Krypto-Wallet kenn ich mich null mit aus und bin auch ehrlich,dafür habe ich kein nerven mehr aber danke dir.

Liebe Grüße

I have to add that I'm literally disgusted by the way the casino representative respond to the complaint.

I'm sorry for what you have been through, and I honestly hope this nightmare is ending soon!

🤞🤞🤞💚