Querida Radka, O que estou passando com eles é inacreditável, acabei de receber este emil...
Prezada Ramona,
Esperamos que este e-mail o encontre bem.
Estamos enviando este e-mail para você da Equipe de Proteção ao Jogador CrazePlay.
Como um operador licenciado, somos obrigados a realizar certas verificações em todas as contas de jogadores para garantir que estamos oferecendo um ambiente de jogo seguro, além de garantir que cada um de nossos jogadores esteja desfrutando dos mais altos padrões, juntamente com uma jogabilidade segura e justa.
Analisamos sua reclamação e gostaríamos de informar que, após nossa investigação, reembolsaremos o pagamento de € 320,00.
Infelizmente, após várias tentativas de reembolsá-lo por meio de transferência bancária e Skrill, ainda não conseguimos enviar seus € 320.
Estamos felizes em reembolsar o dinheiro para um IBAN de terceiros apenas nesta ocasião, pode ser uma conta bancária de um amigo ou membro da família com mais de 18 anos (por favor, não forneça o Santander ou Danske IBAN)
Para processar este reembolso, precisaremos receber o seguinte para verificar o método de pagamento:
Extrato Bancário de Terceiros - O documento deverá ser enviado no formato original PDF ou papel, sem filtrar as transações.
Por favor, use o link no próximo e-mail para enviar seus documentos; certifique-se de que as informações necessárias estejam claramente visíveis para evitar atrasos durante a verificação.
Uma vez fornecido o documento solicitado, faremos o possível para processar seu pagamento o mais rápido possível.
Se você tiver mais dúvidas, perguntas ou comentários, não hesite em entrar em contato com nossa Equipe de Atendimento ao Cliente.
Sinceramente,
A Equipe de Proteção ao Jogador
Cassino CrazePlay
Claro que fiz imediatamente através da minha filha, não é como se eu tivesse oferecido isso semanas atrás se não fosse possível através da minha filha, ela disse não Mmmmm, é ultrajante que minha filha tenha que se explicar para que eu obtenha lucro e não como eles sempre escrevem um reembolso, minha vitória, agora é claro que estou esperando de novo, tudo tem que ser verificado novamente primeiro, é tudo inacreditável.
Eu vou mantê-lo informado
Atenciosamente
favela
Dear Radka, What I'm going through with them is unbelievable, just received this emil...
Dear Ramona,
We hope this email finds you well.
We are sending this email to you from the CrazePlay Player Protection Team.
As a licensed operator, we are required to carry out certain checks on all player accounts to ensure that we are providing a safe playing environment as well as making sure that each of our players are enjoying the highest standards along with safe and fair gameplay.
We have reviewed your complaint and would like to kindly inform you that following our investigation we will be refunding the payment of €320.00.
Unfortunately after several attempts to refund you via Bank Transfer and Skrill we were still unable to send your €320.
We are happy to refund the money to an IBAN of a 3rd party just on this occasion, this could be a bank account of a friend or family member over the age of 18 (please do not provide Santander or Danske IBAN)
In order to process this refund, we will need to receive the following in order to verify the payment method:
3rd Party Bank Statement - The document shall be submitted in the original PDF or paper format, without filtering the transactions.
Please use the link in the next email to upload your documents; make sure that the necessary information is clearly visible in order to avoid any delays during verification.
Once the requested document has been provided we will strive to process your payment as soon as possible.
Should you have any further concerns, questions, or comments, don't hesitate to contact our Customer Service Team.
Sincerely,
The Player Protection Team
CrazePlay Casino
Of course I did it immediately through my daughter, it's not like I offered this weeks ago if it wasn't possible through my daughter, she said no Mmmmm, it's outrageous that my daughter has to explain herself so that I get a profit and not how they always write a refund, my win, now of course I'm waiting again, everything has to be checked again first, it's all just unbelievable.
I'll keep you posted
Best regards
shanty
Liebe Radka,Was ich mit denen durchmache ist unfassbar,habe gerade diese emil erhalten...
Dear Ramona,
We hope this email finds you well.
We are sending this email to you from the CrazePlay Player Protection Team.
As a licensed operator, we are required to carry out certain checks on all Player accounts to ensure that we are providing a safe playing environment as well as making sure that each of our players are enjoying the highest standards along with safe and fair gameplay.
We have reviewed your complaint and would like to kindly inform you that following our investigation we will be refunding the payment of €320.00.
Unfortunately after several attempts to refund you via Bank Transfer and Skrill we were still unable to send your €320.
We are happy to refund the money to an IBAN of a 3rd Party just on this occasion, this could be a bank account of a friend or family member over the age of 18 ( please do not provide Santander or Danske IBAN)
In order to process this refund, we will need to receive the following in order to verify the payment method:
3rd Party Bank Statement - The document shall be submitted in the original PDF or paper format, without filtering the transactions.
Please use the link in the next email to upload your documents; make sure that the necessary information is clearly visible in order to avoid any delays during verification.
Once the requested document has been provided we will strive to process your payment as soon as possible.
Should you have any further concerns, questions, or comments, don’t hesitate to contact our Customer Service Team.
Sincerely,
The Player Protection Team
CrazePlay Casino
Natürlich habe ich das sofort gemacht über meine Tochter,ist ja nicht so das ich dies schon vor Wochen angeboten habe ob es nicht über meine Tochter ginge,wurde verneint Mmmmm,unverschämt ist das meine Tochter sich darlegen muss,damit ich Gewinn erhalte und nicht wie die immer schreiben Rückerstattung,ne mein Gewinn,jetzt warte ich natürlich wieder, muss ja wieder erst alles geprüft werden,einfach unfassbar das alles.
Ich werde dich auf dem laufenden halten
Liebe Grüße
Shanty
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