Já faz 87 dias que os contatei todos os dias, dez vezes, continuo enviando e-mails para o departamento de identificação para me dizer o que está acontecendo com meus documentos que enviei, 10 vezes não recebo resposta, ninguém responde, nada, e eles continuam me dizendo para enviar os documentos, enviar os documentos, e repetidamente não me dizem se estão corretos ou não. E, em geral, eles não respondem a e-mails, principalmente o departamento de identificação de liquidação. É claro quantas pessoas querem sacar 290 euros, sim, eles me bloquearam, não consigo falar com o departamento de serviço, eles não abrem o arquivo para eu falar com eles, pelo menos outros jogadores são salvos.
It's been 87 days since I contacted them every day, ten times, I keep sending emails to the identification department to tell me what's happening with my documents that I've sent, 10 times I don't get a response, no one answers, nothing, and they keep telling me to send the documents, send the documents, and over and over again they don't tell me if they're correct or not. And in general, they don't respond to emails at all, mainly the settlement identification department. It's clear how many people want to withdraw 290 euros, yes, they've blocked me, I can't talk to the service department, they won't open the file for me to talk to them, at least other players are saved.
Έχουν περάσει 87 ημέρες κάθε μέρα επικοινωνώ μαζί τους από δέκα φορές στέλνω email συνέχεια στο τμήμα ταυτοποίησης για να μου πουν τι γίνεται με τα έγγραφά μου που τα έχω στείλει 10 φορές δεν παίρνω απάντηση καμία δεν απαντάει κανένας τίποτα και όλο μου λένε στείλε τα έγγραφα στείλε τα έγγραφα και ξανά και ξανά δεν μου λένε αν είναι σωστά ή όχι. Και γενικά δεν απαντάνε καθόλου στα e-mail κυρίως τακτοποίησης τμήμα ταυτοποίησης. Είναι ξεκάθαρο πόσοι θέλουν να κάνουν την ανάληψη 290 ευρώ ναι έχουν μπλοκάρει δεν μπορώ να μιλήσω με το τμήμα εξυπηρέτησης δεν μου ανοίγει το φάκελο να μιλήσω μαζί τους τουλάχιστον σωθούνε κι άλλοι παίκτες
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