Pagamento de Bondibet sem resposta

Hello, I won over 500 euros at bondibet through the 25 free spins offered at registration, wanted to have the whole thing paid out, but they have no support, no phone and no answer to email, can you help me?

Have to verification all documents uploaded but only my address has been confirmed 🙁

Hallo, habe durch die 25 freispiele die bei Registrierung angeboten werden uber 500 euro gewonnen bei bondibet, wollte das ganze auszahlen lassen jedoch haben die kein support kein telefon & auf email antworten die auch nicht, könnt ihr mir helfen?

Habe zur verifizierung alle dokumente hochgeladen jedoch ist nur meine adresse bestätigt worden 🙁

Hi,

Unfortunately, the winnings on these spins are limited to €100 according to their T&Cs (1.1.2).

Here is what you should do:

1. If you have not yet, you must wager 20x the value of the free spins within 7 days (according to 1.1.6), otherwise you will forfeit your winnings according to T&C 1.1.3. They may currently be stalling so you exceed this time.
2. You must then deposit minimum amount, as required by T&C 1.1.4. Do this without accepting any deposit bonus.
3. Wager the deposited amount 1x (preferably on something low-volatility and low-RTP, like Baccarat)
4. Request withdrawal of the full amount.

This procedure ensures that you do not break any of the T&Cs. However, it does not guarantee that they will uphold their side of the agreement, and there have reports of this happening previously.

Hello many ❤ thanks for your answer.

The profit from the free spins was definitely implemented because I could not get much in the free spins and from what I won, I won through other games.

So that means for me I should deposit 10 euros and let it run down to 0.10 cents in the game Baccarat? Or how do you mean 🙂

[b] Application for withdrawal of the full amount [/ b]

Do I do it by email? If yes, which? I read somewhere that write security@bondibet.com for something like that, I did that at noon so far and still have no answer.

Thank you for your support! 🙂

Hallo vielen ❤dank für deine Antwort.

Der gewinn aus den freispielen ist aufjedenfall umgesetzt worden weil ich bei den Freispielen nicht viel ergattern konnte und aus dem was ich gewonnen habe, habe ich durch andere Spiele gewonnen.

Also das heißt fur mich ich soll 10 euro einzahlen und diese bei dem spiel Baccarat runter laufen lassen auf 0.10 cent? Oder wie meinst du das 🙂

[b] Antrag auf Rücknahme des vollen Betrags[/b]

Mache ich das per email? Wenn ja welche? Habe irgendwo gelesen das fur so etwas security@bondibet.com schreiben, das habe ich heute Mittag auch gemacht uns bis jetzt noch keine Antwort.

Danke fur deine Unterstützung! 🙂

Now my withdrawable money has been deleted ...

Nun ist mein Auszahlbares geld gelöscht worden...

Did they tell you why?

In this and six of its sister casinos 7 Spins, BlackDiamond, etc.

I have 900 € winners with the welcome bonus + 25 free registration spins (€ 10 investment in each one), I just need to confirm address, I hope they pay me

En este y en seis de sus casinos hermanos 7 Spins, BlackDiamond, etc

Tengo 900€ gandos con el bono de bienvenida + 25 free spins de inscripcion (10€ de inversion en cada uno), solo me falta confirmar domicilio, espero que me los paguen

The casinos are very dishonest I won 1,500 BRL on the EXCITEWIN site they not only disappeared with my balance, they said the withdrawal was reversed and played, I made a public complaint and asked for game history, do not play in this Casino.

Perhaps you haven't noticed, but you replied to a 5-year-old post, so I'm not sure if it will be noticed.

Please stop spamming the forum again; there is no need to write about your issue in every thread, really.

Hi Romi, I didn't notice that it was from 5 years ago, sorry for the oversight, yes I'll stop sending posts from 5 years ago, but the recent ones I'll send, and it's not spam, what would you do if the Casino doesn't pay out your winnings?

The issue is not that the post was from 5 years ago, though. It is that you write about your experience in different threads where it doesn't belong at all, really.

I do understand your frustration, but it really is not necessary to write it all over and over.

Your complaint is being taken care of now, so please stay patient.

I understand Romi, I apologize for my outburst, we are unhappy when a withdrawal is delayed or there is a risk of not receiving it from the Casino.

It's a human reaction and to err is human, especially when you're being cheated we don't measure the consequences.

This will not happen again.

I would be grateful if you could answer my complaint, as 9 days have passed. They sent me an email saying that the withdrawal is being processed. But we've been waiting 9 days.

No problem at all; we are here to guide you.

I believe that your complaint handler responded in the complaint thread, so there are no worries at all. Everything is being taken care of.

Yes, the person responsible is Tomás and I'm counting on him to get back to me.