Extratos bancários e comprovante de salário

Hello,

First of all I apologize if I'm posting in the wrong thread!

Now to my problem:

I've been playing on Locowin for about 6 months! So far I have never had any problems, neither with withdrawals nor with deposits!

2 weeks ago I used a new credit card! now I wanted to withdraw €350 on Thursday and KYC wanted a copy of the KK from me. Of course I sent them straight away! Received an email today that the check was complete and everything was OK! Now I've received an email that they still want my bank statements from March to May for payment and the proof of salary! I'll post the mail here to be on the safe side, not that I misunderstood anything:

We are required to complete verification checks on your casino account, please use following links to upload your documents and verify through our secure portal. Please note that each link allows 15 minutes for you to upload that document:

Source of Wealth Documents (Kindly provide documentary evidence of your listed source of wealth (retirement income), for the funds used to deposit in our casino for the months of March and May and the bank statement of account ******** for the same months. Please note that the bank statement must be unfiltered and in PDF format, showing your name, account number, and all transactions. )

No withdrawals can be processed from your account until you comply with this request.

Thank you in advance for assisting with these necessary procedures

Yours sincerely, the Locowin team.

Note: This email address cannot accept replies.

Um...why should I? Do I have to? Is this legal?

I've certainly lost about 10,000€ in the last 2 months, and even if it hurts, I can still afford it and I'm not on the road! And now for a ridiculous €350 they are such a hassle!

Can someone help me or tell me what to do? I'm not necessarily talking about the 350€, but I feel a little kidded! Why don't you do that before making a deposit... it feels like a rip off to me!

Thank you in advance and I look forward to your feedback!

With best wishes

Hallo,

zuerst bitte ich um Entschuldigung wenn ich im falschen Thread posten sollte!

Nun zu meinem Problem:

Ich spile seit ca.6 Monate auf Locowin! Bisher hatte ich nie Probleme, weder bei Auszahlung noch bei Einzahlung!

Vor 2 Wochen hab ich eine neue Kreditkarte benutzt! nun wollte ich Donnerstag 350€ auszahlen lassen, und KYC wollte von mir eine Kopie der KK. Hab ich denen natürlich gleich geschickt! Heute Email erhalten das die Überprüfung durch sei und alles OK wäre! Nun hab ich eine Email erhalten, das sie zur Auszahlung noch meine Kontoauszüge von März bis Mai wollen und den Gehaltsnachweis! Ich poste mal zur Sicherheit die Mailhierher, nicht das ich was missverstanden hab:

We are required to complete verification checks on your casino account, please use following links to upload your documents and verify through our secure portal. Please note that each link allows 15 minutes for you to upload that document:

Source of Wealth Documents (Kindly provide documentary evidence of your listed source of wealth (retirement income), for the funds used to deposit in our casino for the months of March and May and the bank statement of account ******** for the same months. Please note that the bank statement must be unfiltered and in PDF format, showing your name, account number, and all transactions. )

No withdrawals can be processed from your account until you comply with this request.

Thank you in advance for assisting with these necessary procedures

Yours sincerely, the Locowin team.

Note: This email address cannot accept replies.

Ehm....wieso sollte ich das? Muss ich das? Ist dies rechtens?

Sicherlich hab ich ca 10000€ verloren in den letzten 2 Monate, und auch wenn es weh tut, so kann ich es mir dennoch leisten und bin nicht auf der Strasse! Und jetzt für lächerliche 350€ machen die so einen Stress!

Kann mir jemand helfen oder sagen was ich tun soll? Mir geht es nicht unbedingt um die 350€, aber ich fühle mich etwas veräppelt! Warum machen Sie sowas denn nicht vor einer Einzahlung....für mich kommt das wie Abzocke vor!

Ich bedanke mich schon im Voraus und hoffe auf Rückmeldung!

Mit freundlichen Grüsse

Olá, de um modo geral, a maioria dos cassinos não faz essas verificações até que você peça uma retirada, por isso eles permitem que você deposite 10.000 € e agora eles pedem quando você solicita a retirada de € 350.

Além disso, o fato de você ter usado um novo cartão pode ser relevante, simplesmente porque alguém verificou sua conta mais uma vez e talvez tenha encontrado algo que exija verificação adicional. Posso ver que o cassino é licenciado em Malta e, se não estiver errado, eles também devem ser licenciados na Alemanha (ou procurar obter a licença alemã). De um modo geral, a "nova" lei alemã traz muitos obstáculos para os jogadores, incluindo rodadas automáticas, máx. aposta por rodada, máx. perda por mês, tributação adicional que leva a diminuir o RTP nos jogos, então não é surpresa para mim que eles pediram os documentos adicionais depois que você perdeu os 10k.

Na verdade, tive que enviar as mesmas coisas (declaração de imposto dos últimos 3 anos e alguns extratos bancários) quando criei minha conta na Revolut há alguns anos. O Revolut nem sequer é um casino.

Já que Locowin não é um cassino obscuro sem licença, eu enviaria a eles o que eles pediram de você.

Thank you for your response! I'll do it then...

I'll keep you posted here!

Vielen Dank für Ihre Antwort! Werde ich dann mal machen....

Ich werde Sie dann hier auf dem Laufenden halten!

Sim, por favor, deixe-nos saber como ele se desenvolve.