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Pagamento com problemas de Cashwin

há 4 meses por dkqsrvtj55
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há 4 meses

O site Cashwin é um site seguro e confiável? Tenho a sensação de que eles não vão pagar meu dinheiro

Traduzido automaticamente:
dkqsrvtj55
há 4 meses

Hi, according to our safety index I would say that the casino is pretty good. 

As for your withdrawal, how long have you been waiting for it ? I've seen that the casino hasn't had any complaints that they haven't resolved yet and we're giving them 14 days to solve the whole process including sending the money. So if that doesn't happen, you can update me and our team will try to help you. 

For the time being, I would not be sceptical and ask what stage your withdrawal is at.

Jaro
há 4 meses

Olá, como já temia, todos os meus levantamentos foram cancelados e rejeitados, duas vezes por 1000€ e uma vez por 309,20€. O motivo foi que os documentos estavam incompletos e supostamente ainda tinha que gastar 1476€, mas paguei 1100€ e pronto joguei e ganhei, podem ajudar-me? Não vou arriscar novamente 1.476€ e acabar perdendo tudo

Traduzido automaticamente:
dkqsrvtj55
há 4 meses

Well, it means that you are still not fully verified in the casino because the documents are incomplete. Did you send them what they needed or what was the issue ? You didn't add something you were supposed to? 

As far as you still have to spend the mentioned amount, is it some kind of wagering on the deposit that you have to fulfill ? Or is it a wager on some other bonus ? 

Either way, since you have an open complaint, our team will try to help you, so we'll see how it goes. 

If you have an update, let us know. 

há 4 meses

Cumpri agora todas as condições de venda, os termos e condições estabelecem que o dinheiro depositado deve ser jogado com odds mínimas de 1,50. Fiz isso com uma pequena perda. Agora eu queria ter o dinheiro pago, mas constantemente estão sendo criados novos documentos, que já enviei várias vezes, acho que só estão me paralisando até eu perder todo o dinheiro, mas não farei isso. Preciso de ajuda sobre como proceder

Traduzido automaticamente:
dkqsrvtj55
há 4 meses

What documents does the casino keep asking for from you and what do they not like about the ones you send ? 

I see that your situation is related to sports betting, so it's not the best, because we at Casino Guru don't deal with this kind of stuff, because we don't have experts in it. 

So we'll see how it turns out, but I hope that when you complete the verification successfully, you will be able to withdraw the money. 

Jaro
há 4 meses

Já estou verificado. Eles querem uma captura de tela da minha transferência para o cassino, mas a captura de tela não mostra todos os dados em uma imagem. Eles querem meu nome, IBAN, data, valor, destinatário, mas nem tudo cabe em uma foto

Traduzido automaticamente:
há 4 meses

Já estou verificado. Eles querem uma captura de tela da minha transferência para o cassino, mas a captura de tela não mostra todos os dados em uma imagem. Eles querem meu nome, IBAN, data, valor, destinatário, mas nem tudo cabe em uma foto

Traduzido automaticamente:
há 4 meses

I would say you are not supposed to provide a screenshot. Try to get the official document in this format.pdf

It's really sad the casino support is not capable of a decent explanation. I suggest you ask them directly. Screenshots are usually not accepted because such documents may be cropped or altered.



há 4 meses
há 4 meses

Hey, do you need something?

Frankly, this screenshot does not say much. 🤷‍♀️

há 3 meses

Hey,

how long it takes them to withdrawal the money I won?

I read that many players didnt received their money and now I'm worried that they dont pay out.


I ve been waiting for 48 hours now...



kareniarriaga24
há 3 meses

Please be more specific what would you like to say, or help with, please?

há 3 meses

Hey,

how long it takes them to withdrawal the money I won?

I read that many players didnt received their money and now I'm worried that they dont pay out.


I ve been waiting for 48 hours now...



há 3 meses

Hi. We usually give casinos 14 full days to process the payment. Is your account fully verified at this casino, is this your first withdrawal there?

Romi
há 3 meses

Hey,

yes Im fully verified. I asked the Support 3 Times if my documents sufficient.

If you want to withdrawal they say it takes maximum 72 hours to receive the money.

I dont understand why they dont just pay out the amout you won but when you deposit money It is instant on your account...

markxzz
há 3 meses

I wouldn't be skeptical yet in this situation. You haven't been waiting that long, but has the casino given you any reason for not having the money yet ? I can see that you are verified, so you will probably need to be a bit patient and if the casino does not communicate and you do not withdraw the money in the time that Romi mentioned, then let us know and we will try to help you. 🙂

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